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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Very slow working when raster imiges are placed.

    Why Illustrator can't be as fast as Indesign with images placed or linked?

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Suddendly I can't drag anything at all! Only after restarting windows!

    This bug is killing me, suddendly when working with several files open I can't drag anything and I hear the windows sound every time I try to. Reseting *********** doesn't solve anything at all, only after restarting windows which forces me to close all my apps and work LOL.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Illustrator doesn't open

    I simply can't open Illustrator anymore. The screenshot below shows how Illustrator appears when it's open. I can only see the top bar, none of the actual interface. I'm working on MacOS Mojave Version 10c.14.1 Illustrator version 23.01

    I even tried uninstalling and installing it again but nothing changed.

    Thank you
    Corina

    1 vote
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tool useage goes away after a period of time.

    I am currently trying to use Illustrator 23.0.1 on a windows 10 machine. After loading a drawing that I am working on, everything is ok at the beginning, but after a short amount of time, I start losing function of the tools that I use. For example, when I type, the text change does not appear until I click off of the text and click the curser on the drawing board. Too many other things quit working and I have to shut down the application, and reopen. I am lucky if I get 10 minutes of work done before bad…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator crashes when trying to open any type of file

    Windows 10, HP Laptop
    500 GB Solid State Drive
    8GB of RAM

    Adobe Illustrator 2018 and 2019 (just updated)

    I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. New update of Illustrator 23.0.1 causes lags and no-response during

    New update of Illustrator 23.0.1 causes lags and no-response during saving and updating links.
    (Windows 10, NvidiaGTX 660)

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. No display of illustration when moving objects using greater than 300% scale


    1. Windows 7 OS, Adobe Illustrator CC

    2. I created and transform a small object
      2.1 I zoom to 600% or greater and move the object to the illustration
      2.2 I lose the display of the illustration when I move the object to the illustration.


    3. My usual results with the previous version of Illustrator CC is I was able to move objects at greater than 600% zoom and still see the Illustration I was trying to move the object to.


    4. My actual result was I loose the Illustration when I move the object to it at or greater than 600% zoom.



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  8. Complete system crash when using Puppet Wrap tool

    Upon first time using Puppet Wrap tool, complete system crash. All programs and entire machine turn off. Now if I have Illustrator open for 5+ mins my machine shuts off.

    macOS Mojave v10.14
    iMac Late 2014

    1 vote
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  9. New update is distorting character text

    I'm running Mac Mojave 10.14.1, and downloaded the latest CC 2019 update. I have used a paid for monogram font in illustrator for over 5 years with no issues until this recent download. Now there are distortions in several areas... Is there a fix for this??

    1 vote
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  10. Randomly deletes recent changes.

    Latest version is extremely buggy. Randomly jumps back two steps in the undo queue, erasing entirely all work. Redo does not work.

    1 vote
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  11. No artboards!

    I am using Mac OS Mojave (OS 10.14) with Illustrator 19. When I try to create a new file or open up an existing one, nothing happens! No new artboard appears for me - the page that loads on start up remains there. I've been using Illustrator since the early 90s and nothing like this has ever happened. This is a recent manifestation since the installation of version 19 - please advise what to do!

    1 vote
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  12. 'Puppet Warp Tool' delaying access to 'Free Transform Tool' due to load time

    Noticed in the latest update that when 'pressing & holding' the Puppet Warp Tool to access the Free Transform Tool underneath would cause the Puppet Tool to first apply itself to chosen artwork, render its mesh, etc. before displaying my option to select the Free Transform Tool. This causes up the 5 second delay each time I switch - very annoying for the default state. I encounter this about 3 times daily.

    Mac OS, Mojave. Illustrator CC Oct 2018 update

    1 vote
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  13. I cannot move objects created in Illustrator CC 2019.

    Whether I'm creating a new shape or drawing a line, I cannot move to alter their respective shapes, location or sizing.

    Because I'm on a PC, I'm consistently getting an annoying alert sound (with no dialogue box displaying) implying that there's an error.

    What is going on?

    1 vote
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator & Mohave

    I performed the upgrade to Mojave 10.14 yesterday from High Sierra. Now I am dealing with some really strange & frustrating Finder & Adobe CC behavior. "An unexpected error occurred (error code -8011)" when I try to rename files in Finder.

    Illustrator, instead of saving over my open working files, is generating new file versions named in numerical order -without my doing- and I am unable to change these filenames after closing them all and renaming them in Finder. And it sometimes skips a save, too. For example, when I hit Save in Illustrator, new file appears named "Filename 1.ai,…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to see if it resolves the issue.

    the error as seen in screenshot is form Apple Os, you may want to contact them to resolve finder issues

  15. program not responding

    So I deleted my old version of Illustrator since Adobe kept sending warnings saying I was using a cracked version. So I went ahead and purchased the 1 year and now that the new Illustrator is installed, it just keeps freezing and saying program not responding. I liked the old version better plus it was already paid off

    1 vote
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  16. white outline appears

    A white outline appears around objects sometimes that is not supposed to be there.
    Restarting illustrator, my computer and uninstalling/reinstalling illustrator has not fixed it.

    1 vote
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  17. Illustrator does not work with iCloud Drive enabled in Mojave OS X 10.14

    Since upgrading to Mojave OS X 10.14, Illustrator does not work with iCloud Drive enabled. Will not open or save files.

    1 vote
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  18. macOS Mojave zoom in and out choppy

    MacBook Pro 2017 just upgraded to macOS Mojave and the zoom is slow to respond and the artboard moves all over the place. any short term fixes would be appreciated.

    1 vote
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  19. Keyboard arrows not working

    On Illustrator 2018.
    Operating System Mac Seirra.
    Keyboard arrows have not been working at all, for days and I restarted the program as well as the computer may times and they do not work. Nothing happens at all when I press on any arrow, while they are supposed to move the object/point I am holding.

    1 vote
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  20. Let's fix Adobe's attitude!

    Recently seeing this thread on Illustrator performance really irked me.

    11 replies to a topic with users in agreeance, and yet Admin says "Nothing actionable"

    Really???

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Unless we get specefic actionable items it will not be possible for us to correct. Performance can be due to variety of reason a file type , a particular type of object on the file (e.g. a large raster), some interference with software that interfere with our event etc… Please help us to help you.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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