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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Keyboard arrows not working

    On Illustrator 2018.
    Operating System Mac Seirra.
    Keyboard arrows have not been working at all, for days and I restarted the program as well as the computer may times and they do not work. Nothing happens at all when I press on any arrow, while they are supposed to move the object/point I am holding.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Let's fix Adobe's attitude!

    Recently seeing this thread on Illustrator performance really irked me.

    11 replies to a topic with users in agreeance, and yet Admin says "Nothing actionable"

    Really???

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Unless we get specefic actionable items it will not be possible for us to correct. Performance can be due to variety of reason a file type , a particular type of object on the file (e.g. a large raster), some interference with software that interfere with our event etc… Please help us to help you.

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  3. Not responsonding

    Every time I am working in Illustrator & switch to a different app, Illustrator will hang when I return causing me to wait prior to returning to my work. So, for example if I am working on an illustration then go to google chrome to look at something online then return to my work in Illustrator it will hang & become unresponsive for a little bit of time (1 - 2 minutes) after waiting I can continue to work . I have already followed the steps outline by Adobe (found here: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html) to increase performance within the app &…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Strokes rendering with varying thicknesses

    When drawing strokes, often the curves and lines have varying thicknesses. This is not the normal issue that arises from normal pixelation from physical limitations of a monitor.

    The attachments show a zoomed in and out of the areas.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    Adobe Illustrator 23.0

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Not Responding When Click in Font Box

    When we click in the Font Box for the first time, it gets hang for 30 to 40 seconds. We have 5th and 6th Gen Intel Systems. Please look into this issue.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator artboards moving with zoom in/out and not saving.

    Illustrator artboards moving with zoom in/out and not saving. I get this error when I try to save an .ai

    1 vote
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  7. Application stops working and take a lot of time to start (openning).

    Application stops working and take a lot of time to start (openning), all this come happenning after the last update.

    1 vote
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  8. symbols are not displayed

    I have a problem with symbols which I use frequently to have consistent UI.
    The problem happens sometimes that when reopened a file (package) after some time the symbol is not displayed! To see the symbol I need to enter it & exit symbol mode after that while I am in the file everything is fine till next time I enter the symbol!!!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator is not frozen but you can't see anything you're doing to your work

    Since the update I have had a lot of issues when creating art. Everything starts smoothly, I can see everything I'm doing in real time and can see which brush strokes I'm creating. A little ways through drawing, I can no longer see my brush strokes. I can click other options in illustrator (i.e. select layers, lock and unlock, hover over options etc.) and do other things in the process but I can't see anything that i'm actually doing to my artwork! I have to restart the program almost every ten minutes and it's driving me absolutely mad. Is there…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Since I updated to High Sierra 10.13.5 Illustrator CC 22.1 freezes when I move items

    Since I updated to High Sierra 10.13.5,
    Illustrator CC 22.1 freezes when I move items.

    Especially when my selection is rather large, I easily end up with a blocked screen and the only thing i see is the rotating cursor.
    A hard reboot is the only solution I can do.....

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Screen Problems

    Hi, There.

    I use Illustrator CC 2018 and my OS is Win10 64bit.

    Graphic Card is NVIDIA GeForce GTX 1050Ti.

    My illustrator have a problem comes up.

    The problem is when i drawing or moved object and that gray is what breaks my screen.(like a images.)

    I checked GPU Performance of illustrator Options.

    but, This problem is over and over again!

    Could you send me an email with the details?

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    unfortunately we have not been able to recreate the problem on our machine with similar configuration.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    some additional suggestion: You may want to keep your memory free by reducing the number of undoes – last 200 edits in memory may be too much of data in memory that you may not need ever.

  12. Not Responding

    My Illustrator is slow and with-in a few minutes after opening says not responding. What do I need to do to fix this problem? I need it for school work

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. Freezing when working on files with lots of details

    I've noticed others are having this exact same problem:

    When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.

    MacBook Pro, 13 inch, 2016 (touchbar Mac)
    Adobe Illustrator 22.1

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator locking up

    Since the latest update for Adobe Illustrator on Mac I have found it locks up frequently with complex files. The cursor turns into the spinning umbrella and will stay that way for several minutes.

    1 vote
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  15. Resizing Bug

    Been having a lot of issues with a bug in the last couple weeks. I frequently find that the bounding box disappears (even when I have on 'show bounding box') absolutely out of nowhere. The program then proceeds to get very glitchy when trying to move the selected text, then crashes and shuts down. Doesn't allow transformations. I find myself restarting the program multiple times a day and it is honestly unacceptable. This is the most up to date version of illustrator.

    1 vote
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator 22.1 crashing on MacOS high sierra every time I try and save work

    Hi Adobe tem,

    I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save (both locally and to the server). I am running MAC OS High Sierra 10.13.5

    Will there be a bug fix coming as I have noticed a lot of other people commenting with similar issues.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  17. Switching from one artboard to another drags like a snail when selecting object on the new artboard

    Switching from one artboard to another in Artboard panel drags like a snail when selecting object on the new artboard

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. The pointer has gone crazy!

    -iMac 27 inch (mid 2010)
    -3,2 GHz Intel Core i3
    -Memory 8 GB 1333 MHz DDR3
    -ATI Radeon HD 5670 512 MB

    -MacOS 10.13.5
    -Adobe Illustrator CC 2018 v22.1.0.312

    After updating the last MacOS 10.13.5 system, the cursor/pointer decides to randomly click on the work area. (it's not a mouse problem) This problem is very serious, because it doesn't make me work.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Crash when applying stroke

    Illustrator often crashes when apply stroke to simple path or compound path. Crash seems random and inconsistent but happens 6-10 times a month.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. AI can't open file

    Using Windows 7 professional. Have AI 2015. Problem recently started occuring. I would save a file then go back in and try to open it and a box shows up saying it can't be opened. Would try to open another file and the screen would turn white with a time wheel. It would say AI has to close. Windows would contact if a solution was available. No solution!
    Help

    1 vote
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