Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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1 vote
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Can't create nor open document
Mac mini M1, OsX 12.3
Can't open a document : freeze
Can't create a new document (print or web) : Freeze
Prefs already trashed, reinstalled illustrator 2022 26.1, Minimal fonts set.
Any idea ?1 vote -
Not Responding. Crashing when I go to make a pattern
Operating system: Windows 10
Nvidia GeForce RTX 2060 Super
Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
31.85GB RAMCurrently in the process of creating a 40cm x 40cm all over surface pattern design print. So far everything has been fine. My total file size is 435mb.
When I select my imagery ready to turn in to Object > Pattern > Make
Illustrator decides that it can't process this, freezes and crashes.
I am on the most up to date versions of Illustrator and drivers for my RAM.
I have also tried simplifying my pathways to no avail.Does anyone else know…
1 vote -
Preview of color selections (AI 26.0.2)
I am from Release of Illustrator, which the preview of color selections, if activated, does not allow me to enlarge over 1200%, because the screen becomes all gray. I tried in preferences> performance to activate and deactivate the GPU, without any change. I tried to trash all the preferences, without any change. I tried to uninstall Illustrator, without any change.
[Sono da diversione release di illustrator, che l'Anteprima di selezioni colori, se attivata, non mi permette di ingrandire oltre il 1200%, perchè lo schermo diventa tutto di colore grigio.
Ho provato nelle Preferenze > Prestazioni ad attivare e disattivare la…1 vote -
Strg-X Strg-V Problem
StrgX - StrgV wenn dieser Befehl oft gemacht wird, funktioniert nicht das einfügen nicht immer: Auschneiden geht immer, das Objekt wird ausgeschnitten und ist nicht sichtbar, aber fügt das nicht wieder ein.
1 vote -
Slow performance after selecting grouped layers
2020 Intel Mac, MacOS 12.2, Illustrator 26.0.2
Illustrator works fine until I multiple click, deep into an object layer. Once I see object properties the whole app starts to slow drastically. Scrolling, zooming, selecting objects are all delayed. The only solution is to restart the app and not accidentally click into the layers.1 vote -
object remaining after command z causing memory error message
I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
Removing the objects seems to removed the problem.1 vote -
Refreshing screen problem
With nested shapes, it happens screen refreshing problems in Illustrator 2022. It doesn´t happen in Illustrator 2021
1 vote -
Inputing data in chart causes crash
Please fix this god-awful program. Just simply changing the data in the chart tool often causes the program to crash. I have to repair and reboot at least once a week just to fix problems with Illustrator. I don't care about new features ... please, please fix bugs that cause crashes that have existed for decades in the program!
1 vote -
Closing and saving files is very laggy
Closing an .ai File without changes takes up to seven seconds, freezing the whole app in the process. This is terrible!
My example file contains 3 layers and about 15 simple objects. It shouldn't be any problem to at least maintain operability during the closing. Very annoying.
Win10x64 / Threadripper 1950x / 64GB RAM / GTX Titan Black / dual monitors / 1 USB Monitor / All SSD drives.
1 vote -
very slow when exporting multiple PDFs. If I export page by page it works fine but when you switch to multiple PDFs at the same time the tim
very slow when exporting multiple PDFs. If I export page by page it works fine but when you switch to multiple PDFs at the same time the times become really long.
1 vote -
crashes opening .ai files
AI worked fine on Saturday (25 Sep), today the same files crash the program. Update over the weekend? Can AI stop pushing updates that turn the program into a brick? In Alaska, we don't have unlimited bandwidth, we have to pay everytime I am forced to uninstall and redownload/re-install adobe programs for BAD updates. Why do we pay you to be in a constant beta?
1 vote -
Masking/clipping a sprayed Symbol Set drops performance
Was working with spraying symbols to create a pattern, and then masking it. Symbol spraying etc, work great, until you mask them (transparency mask or clipping mask) after which any editing of symbols grinds to a halt.
Even after unmasking, the symbols still cannot be quickly edited.
1 vote -
Stylus is slow using touch workspace
Using a stylus on normal workspace is more responsive than using brush or pencil tool on touch workspace which is about a second lap to show what we drew
1 vote -
Program Unresponsive, gets confused & Forgets what is active, Illustrator Beta 25.5.360. Apple M1
Program will have items highlighted either in Artboard or normal view modes. Deleting stops working. Pointer moves. Re-Highlight stuff, and it will delete or accept type. It's like the program forgets what is active various things.
1 vote -
Program beta response to clicking/deleting... lagging
Simple clicking to deactivate a tool, or deleting objects now have a distinct delay. Something has changed in the Illustrator Beta this week that looses track of what is highlighted.
1 vote -
Adobe illustraitor new beta version freezing with M1 chip
I have recently upgraded to the Macboook pro M1 chip, and my adobe illustraior would not work at all, freezing and needing to force restart everytime I tried to use it. Adobe then released the Beta version, compatible with the Silicon M1 chip and I upgraded, however now it seems llike my Illustraitor has a lag.
Every 5 seconds or couple of movements, the screen freezes for about 10 seconds and then catches up. I have restarted, reopened and no change. I am unsure of what else to do as work is now impossible, if anyone has experienced anything similar…1 vote -
Illustrator 25.3.1 Increase Text with Shift Option Broken
When I hold down shift and option key to expand text it won't enlarge the text.
Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.Thank you for all that you do.
1 voteHi,
Thanks for reporting this issue, Illustrator team really appreciate this.
Unfortunately we are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
1 vote
Illustrator 製品版フィードバックへのご協力ありがとうございます。
環境依存の問題と思われます。
最新版でも同様の問題が発生する場合は、お手数ですがカスタマーサポートにご連絡ください。
よろしくお願いいたします。
Illustrator チーム
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Not enough memory
Working on MacOS Catalina 10.15.7 with Illustrator 25.3.1
I have a simple shape like half of a circle which has a standard color filling plus a "inner Glow" effect. When I want to transform the object like scaling, it tells me there is not enough memory. When I hide the effect and redo the steps it will let me transform the object. Thanks for taking care.1 vote
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