Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Constant with the spinning beachball, long delays
Why is selecting from the drop down menu activating the beach ball? Changing fonts takes forever. Active fonts opened with Adobe Fonts is not loading. Adobe website says fonts are active, Illustrator restarted and fonts still don't appear.
1 vote -
1 vote
GPU ドライバーが最新の状態で、システム互換性レポートダイアログが表示されるという問題が、最新リリースバージョン「Illustrator 2021 （ver.25.2.3）」で修正されましたので、製品アップデート後に挙動のご確認をお試しください。
もし、まだ問題が再現するような場合は、ご使用のマシン情報の詳細もご報告ください。よろしくお願いいたします。
Illustrator チーム
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Artboards jumping across screen
My operating system is Catalina. 10.15.7
Illustrator CC 2021
Apple Mac 2020 27". 40GB RAMI have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.
I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.
Can you assist?
…
1 vote -
G-Sync
I don't understand why, but all Creative Cloud apps get affected by G-Sync. The mouse cursor while using any Creative Cloud app lags severely. But, as soon as you turn off G-Sync, it's smooth as butter.
1 vote -
The file keeps crashing whenever I zoom in or out
Usually, everything functions perfectly; it is just I started to have a problem whenever I zoom in or out. The whole file crashes sometimes, then it turns back to normal, or it might keep freezing until I close the Illustrator.
This is a weird issue because it only happens with zooming in or out, and it happened with Illustrator 2021 and 2020. I think it is from my computer, but everything is updated; I updated my drivers recently, and I still have the same issue.1 vote -
Network corrupting app repeatedly
I have read articles about how Adobe doesn't like to work with networks but my issue is my company does not allow for me to use anything off the network. We have extreme security settings so there is no option at all to work around it. Because of this, the app corrupts at least once a month and IT won't help. I'm the one stuck with reinstalling the app and all the settings constantly. Please help work on a solution for designers like me whose hands are tied with how we use the software. It's extremely time consuming and frustrating…
1 vote -
Gradient tool hangs after using
Exactly as the title says. Using the gradient tool in the most recent versions of Illustrator results in the app not responding for about a minute.
1 vote -
Illustrator 2021 can't save with NVIDIA 1050
With this new version i can't save any document. My laptop gets freeze and I have an NVIDIA GEFORCE 1050 plus an Intel Core I7 9th Gen.
Please fix the compatibility with previous processors
1 vote -
expanded pattern freezes in perspective grid
When i try and move the sidewalk next the building it freezes up. I just bought a new asus ryzen 9 with rtx 3070
1 vote -
Falsely claims video drivers out of date
Your last 2 or 3 updates, after updating & re-opening AI, it tells me my video card driver is out of date. I have updated everything it tells me to update, they are correct & latest versions. Still AI tells me this with a pop up stating 'I may have performance issues if I continue without updating drivers'.
I've done all I can my end, had it checked by IT guys - can you look into it please?
I run Windows10 PRo.Thank you.
1 vote -
Compatibilité système requis Vidéo Nvidia
Je suis sous windows 10, illustrator 25.2 64bits dernière version, à chaque lancement de l'application apparait une fenêtre "compatibilité système requis" pour video Nvidia Geforce GT620. J'ai réparé en prenant la dernière version du pilote sur NVidia GeForce GT 620 v.23.21.13.9135. Mais la fenêtre apparaît toujours ??? Que dois-je faire pour solutionner ce problème. Merci
1 vote -
Jittery mouse cursor before changing state / hovering over links when Adobe application is open
MacBook Pro (16-inch, 2019)
Processor 2,3 GHz 8-Core Intel Core i9
MacOS Big Sur 11.2.1 (20D74)
Memory 16 GB 2667 MHz DDR4
Graphic AMD Radeon Pro 5500M 4 GBI'm experiencing a jittery/buggy/flickering mouse cursor when my cursor's about to change mode, to type mode or other different pointers.
Explanation in GIF: https://i.stack.imgur.com/c3tBo.gifThis also occurs in both Safari and Chrome while I'm opening any Adobe application. It also occurs in other non-hyperlink instances of the mouse cursor changing, such as hovering over the drag handle when resizing Finder columns.
Every time the mouse transitions from the hyperlink pointer to…
1 vote -
Illustrator keeps shutting down
My Illustrator keeps shutting down. It tells me I have an unsupported video driver. Intel(R) HD Graphics 4000. It has been doing this all week. I have never had this problem before. And now I have to sign in every time it starts.
1 vote -
Removed a middle anchor, then an infinite long "handle line" caused the file and the recovery file to crash AI
I placed a line with 3 anchors, removed the middle anchor.
Then AI created automatically an infinite long handle from one of the remaining anchor points.
I coudln´t save the file, it crashed immediately and the recover file got the same bug, so I couldn´t even save the recovery file. the whole infected file is lost completely. (I lost 6 hours of work because of this bug)._
A HANDLE of a remaining anchor point automatically calculated to be infinite.
I did something like what is in that gif, perhaps something different but the same logic.
I did that and…1 vote -
Text tool crashes version 25.x
In version 25.0x and later, every time I draw a text box, Illustrator hangs. After it catches up with itself, I'm left with a text box that I can't access -- if I click on it, Illustrator hangs again. It's unusable.
I had to uninstall and go back to 24.3.
Thanks.
1 vote -
Hello Adobe Team,
Hello Adobe Team,
We are using Adobe Illustrator 25.1 Version,
science we updated the 25.1 we are facing Hanging (Software Stop) Issue,and we are facing Performance Issue
Kindly Suggest Us.
1 vote -
Illustrator Causes Crash of iMac
System information is as follows:
System: iMac (Retina 5K, 27-inch, 2020)
OS: macOS Catalina 10.15.7
Processor: 3.6GHz 10-Core Intel Core I9
Memory: 64GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5500XT 8 GBAdobe Illustrator Version: 25.1 (latest update)
Since upgrading my iMac a few months ago, Illustrator is randomly crashing my computer. After using a safe mode start, I believe I have isolated the problem to be associated with my extra monitor. After disconnecting my extra monitor, the crashes have stopped. This is very inconvenient because I can use my extra monitor for all of my other software (Including…
1 vote -
Random Freezing
I just bought a 16" Macbook Pro (2019) and twice now while using Illustrator, the artboard freezes and I cannot save. All of the menus and tool bars and whatnot highlight like they are responding, but I cannot get anything on the artboard to respond and cannot save anything. Everything else on the mac seems to be working so it is not freezing the whole system. Please help! Do I need to return and get a new mac, or is this a software problem?
1 vote -
Cannot Save Illustrator CC and Mac OS 11.1 MacBook Pro m1
Cannot save in any format. Previous file worked on saved fine.
1 vote -
Live Paint Dead
Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
1 voteAs per OP’s comment:
> Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.
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