Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
702 results found
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Illustrator crashing and losing work,
Whilst working on my CAD work for uni, went save document and the document froze and crashed casuing me to lose my work
1 vote -
3 votes
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Just purchased new mac and Illustrator doesn't work
My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…
1 vote -
Illustrator 2020 (25.0) Crashes Macbook Pro 2017
The first time I opened Illustrator 25 it crashed my MBP before it finished opening. Then my laptop wouldn't start again easily. After I unplugged all of my USB-C cables it would start. I tried AI again but it crashed my system right after AI opened. I couldn't restart again for a while until I unplugged all the cables. Third time I restarted I haven't opened AI and no problems yet so I'm fairly confident it's related.
4 votes -
EXTREME slow down of Illustrator. Very slow and laggy.
I don't really know what "idea" I have other than I am just making graphs (huge UI pain but another issue entirely) from an excel sheet with nothing else open on a decent design PC and their is 5 seconds of lag for keyboard inputs and overall its a very painful experience that is getting in the way of my business.
1 vote -
Visual glitches in 2021 version
see middle blue circle. happens when zooming in and out (white speckles move)
3 votes -
25.1 Constant Crashing
Since updating to 25.1 I am experiencing constant crashes on even basic vector logo ai files. Never happened before this update, I am on an Asus Rog Strix with a 1650 GTX. Windows 10.
2 votes -
Constant with the spinning beachball, long delays
Why is selecting from the drop down menu activating the beach ball? Changing fonts takes forever. Active fonts opened with Adobe Fonts is not loading. Adobe website says fonts are active, Illustrator restarted and fonts still don't appear.
1 vote -
1 vote
GPU ドライバーが最新の状態で、システム互換性レポートダイアログが表示されるという問題が、最新リリースバージョン「Illustrator 2021 （ver.25.2.3）」で修正されましたので、製品アップデート後に挙動のご確認をお試しください。
もし、まだ問題が再現するような場合は、ご使用のマシン情報の詳細もご報告ください。よろしくお願いいたします。
Illustrator チーム
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Artboards jumping across screen
My operating system is Catalina. 10.15.7
Illustrator CC 2021
Apple Mac 2020 27". 40GB RAMI have an issue with the whole artboard juddering across the screen when I move an element in illustrator. The juddering can last 60 seconds or more.
I am a packaging designer and use a WACOM. This only happens when the WACOM is in use, to the point I have to physically unplug it and use a mouse (not ideal) to stop it happeneing. I have spoken to WACOM who tell me they have contacted Adobe, but the issue still isn't fixed.
Can you assist?
…
1 vote -
alt + mouse
When holding down alt and moving the mouse, the cursor lags almost like it is being processed at 10 fps. I'm using all high-end components, so it's not an issue with processing power.
2 votes -
Random Freezing
I just bought a 16" Macbook Pro (2019) and twice now while using Illustrator, the artboard freezes and I cannot save. All of the menus and tool bars and whatnot highlight like they are responding, but I cannot get anything on the artboard to respond and cannot save anything. Everything else on the mac seems to be working so it is not freezing the whole system. Please help! Do I need to return and get a new mac, or is this a software problem?
1 vote -
Live Paint Dead
Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.
1 voteAs per OP’s comment:
> Primary cause was that Windows was secretly downloading and installing a major update in the background. This manifested in terrible performance in Adobe Illustrator.
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weird squiggly blue line shows up on fresh new artboard, tried closing and reopening, and its still there
MAC Catalina
1 vote -
Pixelated patterns appearing across top of screen
Since updating to Illustrator 2021 I get patterns of pixels appearing at the top of my screen and moving as the mouse moves. Not sure if anyone else has this, it doesn't happen in InDesign or Photoshop.
1 vote -
Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave
Hi
I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
First the screen freezes.
Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
This is happening every time I open up AI without exception.
Note: When I started my computer in safe mode-AI is working normally.
What should we do?
Thanks in advance.6 votesPlease follow the steps listed in this link to share the crash log to Illustrator team, this will help us investigate and fix this issue. https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
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alt + Scroll wheel doesn't always zoom
When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.
2 votes -
Illustrator crushes
I am using Macbook Air M1, illustrator crashes and freezes very frequent. I have to force shut down my Macbook Air, but this doesn't fixed the problem that I am facing, freezes can up to at least 10minutes.
2 votes -
problem with mesh
What's the problem with mesh?
Since the last update (January 12, 2021) the grid is displayed tilted.1 vote -
G-Sync
I don't understand why, but all Creative Cloud apps get affected by G-Sync. The mouse cursor while using any Creative Cloud app lags severely. But, as soon as you turn off G-Sync, it's smooth as butter.
1 vote
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