701 results found

1. cursor lag cc2019

   Heavy cursor lag on arrow tools in cc2019. Tracking speed matches fine system wide, but is slowed / delayed in Ai.

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2. Improve Large Complex File Handling

   Performance with large files is sluggish & frequently enters the "Not Responding" state. This wastes my time & causes frustration. Files with this behavior include those with many linked or embedded images or complex vector graphics such as expanded brush strokes. However, I cannot find an explanation for this slowness. During these periods, my total RAM usage does not go above 40% & CPU usage does not go above 20%. GPU usage spikes to 100% occasionally but quickly returns to near 0% so this does not seem to be the cause. Opening & saving files takes a very long time & I have a NVMe SSD. Photoshop seems to handle large complex files like a champ & uses more RAM. I could be wrong, but it seems like hardware is being ineffectively utilized somewhere in AI. My best guess as to the cause is that AI is frequently reading data from the scratch disk or file instead of loading it into RAM & reading from that or that it is not parallelized to use multiple CPU threads. I don't perceive a difference between compressing or not compressing the file (in the AI save options). Hopefully this can be improved or I can learn what the bottleneck is.

   Performance with large files is sluggish & frequently enters the "Not Responding" state. This wastes my time & causes frustration. Files with this behavior include those with many linked or embedded images or complex vector graphics such as expanded brush strokes. However, I cannot find an explanation for this slowness. During these periods, my total RAM usage does not go above 40% & CPU usage does not go above 20%. GPU usage spikes to 100% occasionally but quickly returns to near 0% so this does not seem to be the cause. Opening & saving files takes a very long time… more

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3. Keyboard shortcut for Offset path changes automatically

   I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.

   Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.

   Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.

   Is thee a way around, or is this something that I'll need to wait to be fixed?

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4. Illustrator shuts down on it's own while i'm working

   crash issues

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5. recent mojave update 10.14.3 causing odd illustrator behavior?

   1) osx 10.14.3
   2) basic illustrator usage
   3) ""
   4) basic commands not being fulfilled, eventual crash

   recently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so perhaps the system update has affected it somehow? odd behavior includes: layers panel seems to be completely broken, unable to target layers, layers dont update to show newly drawn objects. selection tool behaving irregularly, selection box remains visible on screen after dragging and releasing. illustrator stops working completely, ignores commands and sometimes crashes after being in a file for over 10 minutes. and more, i can't type them all and many are hard to describe, but i've taken some screen shots that document some of this odd behavior

   screen shot captions:
   1)broken menu in layer panel:
   2)weirdness when moving objects with direct select tool:
   3)selection tool remaining after dragging and releasing the mouse (accidentally didn't include the mouse pointer when taking screenshot)
   4)general chaos, layers panel not showing the two separate text objects, gradient onboarding box not dismissable or loaded correctly

   1) osx 10.14.3
   2) basic illustrator usage
   3) ""
   4) basic commands not being fulfilled, eventual crash

   recently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so… more

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6. Memory Leak

   Even with nothing open, the memory used for Illustrator keeps climbing exponentially until I get a dialog box up from the operating system telling me that my system is out of memory and to force quit software. It will say Illustrator is using 300 GB of RAM (even though I only have 40GB)

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7. Illustrator have weird display problem halfway during my work.

   I've recording down what had happen to my AI recently. I have no idea why this happen, and i don't know the keyword to search for an answer to solve this problem so I decided to post it here. This had happen a lot recently almost everyday and at least happen twice or thrice a day. This had already happen for at least one or two weeks. And the properties panel also is unviewable because everything is squishing together, unviewable and unuseable. (for the properties panel unviewable problem, I didn't get the chance to took a picture before Ai crashed.) Crash did not happen a lot, but this problem really happen everyday, and this problem will not always crashed, Part of AI is still useable, like shortcuts are all useable, cursor everything still functioning. Just every dialog box are all in black color, which is unviewable. I try to search online, I saw people written that if your Ai have problem, you can uninstall the newest one and install a older one since the older one is more stable. I tried, with many older versions already, but this method is not helping at all. I hope anyone can help me on this, because this really fustrated to me a lot.

   I've recording down what had happen to my AI recently. I have no idea why this happen, and i don't know the keyword to search for an answer to solve this problem so I decided to post it here. This had happen a lot recently almost everyday and at least happen twice or thrice a day. This had already happen for at least one or two weeks. And the properties panel also is unviewable because everything is squishing together, unviewable and unuseable. (for the properties panel unviewable problem, I didn't get the chance to took a picture before Ai crashed.)… more

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8. Unoperational

   I'm trying to use Illustrator CC and nothing in the program is responding, everything is greyed out. There is no indication from the program that anything is wrong with it. I have downloaded the latest update and this is the first time I have had such an issue with the program.

   MacOS Mojave
   Memory 32Gb

   3 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. cant switch to Basic brush on Mojave 10.14 and illustrator sluggish
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10. ILLUSTRATOR 2019 IS NOT WORKING!!! I CANT WORK!!!!

    WTF!!! updated system, creative cloud... ALL!!! and I can't work on illustrator!!! PLUS HOW MANY ILLUSTRATOR ARE FCKING being installed???? I have THREE in my dock!!!

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11. Bounding Box, Resizing typography, moving typography all defective

    Here are a list of current issues I'm experiencing in Illustrator:

    – Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
    – Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
    – Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
    – Editing typography also sometimes has no effect on the typography. Changing the size or tracking simply does nothing, or – it has an effect like it changes the size of the text back to a default size instead of the tracking
    – Attempting to move one element sometimes results in the moving of a previously selected element

    I've attempted to fix this by:

    –Uinstalling, and reinstalling
    – Using old versions, which are a little better, but oddly seem to have similar problems happening.

    Here are a list of current issues I'm experiencing in Illustrator:

    – Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
    – Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
    – Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
    – Editing typography also sometimes has no effect on the typography. Changing the size or tracking… more

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12. Applying Crop Filter causes illustrator to crash

    Hi, I've been trying to use the crop tool from Pathfinder today and every time it's very slow, then freezes, then crashes.. I've got the latest update.. What can be the reason?

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

13. Illustrator crashes and causes computer to restart.

    While using Adobe Illustrator, after updating, it has been crashing and causing my computer to shut down after sometimes only a few minutes up to a few hours of use.
    I have used InDesign and Photoshop just as much (as well as Chrome and many other applications) and I don't have any issues with crashing or shutting down. Only when Illustrator is running.

    Attached are my PC specifications.

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14. Batch in Actions strips the action's effects and results in no file preview

    If I manually start an action for a file, I have a preview for the resulting re-saved file and it has been altered properly based upon my action steps. But, if I batch files with the action, no preview is generated and my file has not taken on any of the the changes the action gives it. Maybe I'm doing something wrong, but I think there's a huge bug with this function.

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15. AI 2019 is not using Intel UHD 630 for HW acceleration

    We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often to 100% and performance is good. I do not expect the UHD 630 to compete with RX 580, but it seems that it isn't utilized at all.

    We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often… more

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16. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CS suite, Illustrator and Mojave.
    Illustrator system info attached.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Links Delay

    iMac, Mojave 10.14, Illustrator 23.0.3

    When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.

    1. When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont allow me to, shown as a grayed out option. If i wait the 2 seconds, it will be work fine but the delay interferes with my workflow and efficiency. See Attached.

    2. If i select from the links panel, "Go To Link", then select another one the same way, the links disappear and doesnt select my next link... it goes back to the one i had previously selected. See attached.

    iMac, Mojave 10.14, Illustrator 23.0.3

    When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.

    1. When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont… more

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18. Type tool

    Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!

    Thoughts?

    3 votes

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19. AI CC2019 slow and jittery on iMac 27" 5k w/ 40gb ram and 4.2ghz i7 processor... why???

    AI CC2019 slow and jittery on iMac 27" 5k w/ 40gb ram and 4.2ghz i7 processor... why???

    Why is this program so slow? I have a fairly robust iMac, working in vectors... trying to layout a simple menu board and the program is jittery and laggy. I have two programs open at the moment: AI and Photoshop

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20. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh