Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
-
white outline appears
A white outline appears around objects sometimes that is not supposed to be there.
Restarting illustrator, my computer and uninstalling/reinstalling illustrator has not fixed it.1 vote -
Complete system crash when using Puppet Wrap tool
Upon first time using Puppet Wrap tool, complete system crash. All programs and entire machine turn off. Now if I have Illustrator open for 5+ mins my machine shuts off.
macOS Mojave v10.14
iMac Late 20141 vote -
AI extremely slow on imac Pro 1.1, can't control UI
I use AI in the CC 22 version on a new imac Pro 1.1 from Dec 2017. It will always pick up objects and move them, it is almost impossible to control the UI and work with the application. It also doesn't react properly on the click command of the track pad. The same happens when I use a mouse. Both, in bluetooth mode and direct wire mode. The system is macos high Sierra 10.13.3
Do you have any help you can offer? Thank you.
8 votes -
AI CC2017 open slow, lags, slow response while while working in Windows 10
AI CC2017 open slow, lags, slow response while while working in Windows 10
9 votesHi,
Thanks for reporting the issue and sorry for the inconvenience caused .
I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-Version of illustrator you are currently working on
Your hardware specs
Is this specific to some file?
If yes will it be possible for you to share the file with us at sharewithai@adobe.comPlease mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.
-
PDF's Not Saving Correctly
As of this morning my PDF files are saving very odd. I have been saving them the same way for YEARS. As of this morning they are saving this (see attached). HELP? This is how I save files for our website to show available homes for a community. Obviuosly this is not showing the flyer sheet it was saved as from. I save as PDF, have a preset created that I select & save. Usually it's my flyer - today it this. From every file I try it from. ?????
5 votes -
Illustrator crashing repeatedly
Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.
Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.
Every time the programs crashes it leaves [random string].tmp files in the original files location.
I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Laggy Performance with Rulers turned on
Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.
The effect is the same whether GPU preview or CPU preview is used.
Attached is a sample file with a few hundred rectangles.
With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.
With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.
15 votes -
Illustrator crashes when opening a file using 'double click' that has missing fonts.
Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)
Step 1: I open a blank Illustrator for the first time and it opens fine.
Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.
Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')
Step 4: I have to close Illustrator using the task manager.
This only happens when the FIRST file I open is opened by double clicking it.…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Resizing Bug
Been having a lot of issues with a bug in the last couple weeks. I frequently find that the bounding box disappears (even when I have on 'show bounding box') absolutely out of nowhere. The program then proceeds to get very glitchy when trying to move the selected text, then crashes and shuts down. Doesn't allow transformations. I find myself restarting the program multiple times a day and it is honestly unacceptable. This is the most up to date version of illustrator.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 21.1 slows down
After using Illustrator 21.1 for a period of time - usually over 20 minutes - the software becomes increasingly slow, laggy, unresponsive. Quitting and restarting Illustrator fixes this, but it then happens again. And again.
I have tried using fresh preferences: it makes no difference.
PC system is Intel i5-7600K @ 3.80GHz, 16GB RAM, nVidia GTX 1050Ti, up-to-date drivers, up-to-date Windows 10.4 votes -
Window tabs in illustrator glitch can't navigate
I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!
5 votesHi,
Thanks for reporting the issue and apologies for the inconvenience caused.Does this issue persists even now? If yes , can you please share the specific steps that you were doing,it may help us to reproduce the issue
-
Illustrator is not frozen but you can't see anything you're doing to your work
Since the update I have had a lot of issues when creating art. Everything starts smoothly, I can see everything I'm doing in real time and can see which brush strokes I'm creating. A little ways through drawing, I can no longer see my brush strokes. I can click other options in illustrator (i.e. select layers, lock and unlock, hover over options etc.) and do other things in the process but I can't see anything that i'm actually doing to my artwork! I have to restart the program almost every ten minutes and it's driving me absolutely mad. Is there…
1 vote -
3d extrude and bevel problem
Illustrator crashes when attempting 3d extrude and bevel or it does not do extrude and bevel at all.
2 votesPlease follow the steps listed in the below link and share the crash dump and system information
https://helpx.adobe.com/illustrator/kb/crash-next-steps.html
-Rama
Illustrator Team -
Key Object Performance Issues
When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Could not read file because the plug in did not understand this file
Not sure what is happening. I was able to open files before but now I receive a message
15 votesCompleted (Comments Open) ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.
-
Effects are still recalculated in Outline view
When I'm working on a super complicated and heavy artwork with lots of blends and effects, things tend to slow down A LOT. It would be a HUGE time saver if I could just switch to outline view and be able to edit the lines quickly without having effects turned on. I only see outlines so it doesn't make much sense to have effects and blends load each time I adjust something. They should be turned off in outline view and load when you switch back to preview.
There is absolutely no reason for having effects turned on in outline…
4 votes -
Not Responding
My Illustrator is slow and with-in a few minutes after opening says not responding. What do I need to do to fix this problem? I need it for school work
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
BUG - Illustrator won't open files
Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Selection tool, bounding box
Square did not fill with the fill color I selected. The objects are all pixelated and not clear. Bounding boxes keep disappearing. Objects moving back to previous positions.
3 votesIllustrator can display artwork in Preview mode and Outline mode — with only lines edges drawn. You can switch between this modes with Cmd/Ctrl+Y hotkey or via View > GPU/CPU Preview / Outline command.
-
Text spacing
There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.
4 votes
- Don't see your idea?