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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. 24.0 crash

    Positive: when it does crash files are recovered,
    negative it does crash often... at least once or twice per day.

    3 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. SPACEBAR MOVE ISNt WORKING ON MAC

    Please fix this asap!!!!!!

    2 votes
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  3. 3 votes
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  4. Constant Crashes

    Illustrator is consistently crashing and / or keeping OS unstable. Lots of kernel panic, heating and lagging. Working on MBP Pro 16 inches in Clamshell Mode. External monitor using usb-c to display port. GPU Performance disabled.

    1 vote
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  5. Crashed while working flat design - PC

    I working with lastest application but crash. Windows 10 Home / Ryzen 5 2600 series / 32GB Ram / GPU Radeon RX 580 Series 4GB + 2GB (2 GPU)

    Unable to do things and no recovery! Triple times for April 2020. Please fix.

    1 vote
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  6. illustrator version 24 vector file is too large


    1. Windows 7 Pro - Adobe Illustrator 24.0.2 (2019)


    2. Opening a 2.7 MB Adobe Illustrator 23 (2018) all vector file and saving it.


    3. Expect file size to remain similar or the same

    4. File size of the new version 24.0.2 results in 260 MB

    The file is using Gaussian blur. I suspect it is this. The file attached is the 2.7 MB version 23 file.

    2 votes
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  7. Refresh in Trim view

    In trim view, when moving objects on the artboard, other objects disappear and don't re-draw.

    1 vote
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  8. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6


    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.


    • Image Trace, same issue. Button is there and I click on it but nothing happens.


    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.


    Have quit and restarted…

    2 votes
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  9. Illustrator window too small to open file

    I have to close and open AI files all day. Every 5-6th time of opened various documents, my entire program window will shrink down as small as possible and i will get an error message saying AI is too small to open the file when I already had the program as full size.

    2 votes
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  10. Illustrator crashing (V24) when connected to Dell USB docking station

    I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

    The downloaded file was even moved out of the downloads folder and AI…

    1 vote
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  11. 24 1.1 still crashes

    still crashes...when i tried to print... there still is no fix to this annoying issue..
    also crashes when you try to save or close a file.
    occurs 2-3 times daily...is there any workarounds???

    1 vote
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  12. Does 23.1.1. fix the abysmal performance on Mac or no?

    Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?

    We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.

    3 votes
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  13. 1 vote
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  14. Low performance after Windows 10 november 2019 update

    After updating Windows 10, illustrator becomed very slow both in file opening than commands execution ("application not responding" for minutes each time).
    I uninstalled illustrator release 24 and tryed the 23, that performed very well in the past, but the problem persists.

    3 votes
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  15. Photoshop-styled background raster in Illustrator when typing text

    In Illustrator 2020 there is a visual bug. When editing text there suddenly comes a pixel pattern (like the one when you use Photoshop and have no images). This happens out of the text frame. When zooming out or in, it goes away, but when I am typing again it comes back at unexpected moments in weird places.

    There's further really nothing else. It's just weird to the eye and this feels like a bug important enough to report it. I somehow don't like to report bugs, but I do hope Adobe is aware of this issue. For the fixing…

    1 vote
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  16. Panels are mixed up and showing wrong content when docked

    All panels and document windows show some frozen content. This happens daily until I restart. If panels are dragged to be floating they refresh correct until they are docked together again.

    MacOS Catalina, AI 24.1

    1 vote
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  17. Since updating to the 2020 version of CC, Illustrator seems to freeze up.

    Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
    I'm running Windows 10 and just updated it today 12/7/19 and no change.

    3 votes
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  18. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes
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  19. 1 vote
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  20. V24.0.1 on PC - Very slow and takes forever to save for a simple file

    This is beyond usable. Trying to save a job and Illustrator is unresponsive and takes approx. 5min to save a simple file.
    Tool use is very sluggish and when changing to the type tool, the program is unusable and greys out becoming unresponsive. Have opened in illustrator diagnostic mode and it just crashes when trying to exit.
    Have turned off save in background and Optimize file open and save times on slow networks all to no avail.

    Trying to exit also takes forever and just greys out.

    2 votes
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