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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. V24.0.1 on PC - Very slow and takes forever to save for a simple file

    This is beyond usable. Trying to save a job and Illustrator is unresponsive and takes approx. 5min to save a simple file.
    Tool use is very sluggish and when changing to the type tool, the program is unusable and greys out becoming unresponsive. Have opened in illustrator diagnostic mode and it just crashes when trying to exit.
    Have turned off save in background and Optimize file open and save times on slow networks all to no avail.

    Trying to exit also takes forever and just greys out.

    2 votes
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  2. Illustrator unusably slow on a brand new Mac

    This performs so poorly that it's unusable. Right after installation, on a completely new iMac 3.0 ghz 6 core computer, it is so slow that it takes 6 seconds for a dropdown menu to appear. Using the pen tool takes several,l seconds for each point to appear. If you try to move the window it gets stuck to the mouse because the feedback is lagging for so many seconds.

    I've tried turning off every feature I could under view and preferences, that might affect performance, with no change.

    I used illustrator way back in the early 90's, when it probably…

    3 votes
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  3. Zoom in keyboard shortcut bug

    Since the update to Illustrator v. 24.1 the zoom in keyboard shortcut (cmd +) no longer works. The zoom out function (cmd -) does continue to work. I have the same issue in Adobe Acrobat. Any fixes would be appreciated.

    1 vote
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  4. Changing font in glyphs crashes program

    Occasionally I'll be searching through my fonts for a decorative character icon. If I change the font at the bottom of the glyphs window I'm likely to hang my software. I suspect that it happens when the character I have selected is not available in the font I am switching to.

    1 vote
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  5. AI unusable performance lag

    As soon as I open a artboard or template I experience

    5-10 Seconds UI lag for menus and tools

    If I close the artboard the menus are responsive

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro15,3
    Processor Name: Intel Core i9
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Radeon Pro Vega 16:

    3 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator 2020 on 4K monitor

    Has Illustrator been designed to work on 4K monitors with AMD GPUs? Because my experience is that it isn't; the performance is horrific. Same goes for InDesign and Bridge. Will this ever be addressed?

    Mac Pro 5,1; 10.15.3; 48Gb RAM; 12 core; M.2 drive; Sapphire Pulse RX 5700 XT GPU.

    1 vote
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  7. Performance and delay on Illustrator 2020&2019 - iMac 5k 2019 with Pro Vega 48

    Here is the video where I compare performance issue with other graphic software and desktop CP with Illustrator 2020 on the iMac 2019. Fps is drop when moving canvas by hand tool and when you want to resize simple vector shape you see on screen and feel some kind of latency, delay (watch carefully the video below). On the video you can see this lag how its behavior on iMac and how its snappy od Pc Dekstop. Performance is the same on Mojave or Catalina. I was handing for 5 days with your customer support and technician support. Still the…

    1 vote
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  8. 24.0.2 BUGS

    24.0.2 still crashes/hangs when you try to either close a window, print , or try to save.
    happens at least twice a day...will there be a fix??

    1 vote
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  9. Super slow response since updating to Illustrator 2020

    Illustrator takes a few minutes to respond to switching a layer on and off even when I'm working in 640x480 pixels !!

    2 votes
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  10. Magic mouse 2 poor performance

    OS Catalina - 10.15.3
    Illustrator - 24.0.3
    Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gb

    The performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features…

    1 vote
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  11. Version 24.02 creates random lines and shapes which appear and disappear when scrolling or grouping, consistently crashes upon opening

    Lines and shapes will appear on the shapes I have created, but can't be selected. When grouped or ungrouped with something else, the shape and line disappear, but randomly appear when scrolling. I operate on a Windows laptop

    1 vote
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  12. Panels not expanding... Mac OS X Catalina 10.15.2

    Panels not expanding... Mac OS X Catalina 10.15.2, Illustrator 24.03

    1 vote
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  13. CRASH AND NO RECOVERY

    ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.

    1 vote
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  14. Artwork disappearing / Framework in Outline Mode Glitching

    Illustrator art board disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day. I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

    1 vote
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  15. Keyboard input lag 24.0.3

    Keyboard input lag in 24.0.3, not present in Catalina

    1 vote
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  16. Fonts load time

    I have a page of paragraph text and select a top heading to change the font, right click to click on recent fonts window, to select one... but god help you if you accidentally mouse over fonts instead, the beach ball of death. Not sure but it takes literally 3 minutes to finally load, and I am unable to hit esc to try and exit out, it goes until it loads, waiting and waiting and waiting... so not sure if its my system or how many fonts I have loaded, speed ???? Im trying to only select recent fonts, by…

    1 vote
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  17. Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes

    My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?

    4 votes
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  18. 24.02 still hangs

    24.02 still hangs, occurs when you try to print a file or close a file...is there any suggestions that can be made to fix this?

    1 vote
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  19. Crashing every 10 minutes or less

    Hello,

    I am currently doing a piece of art on illustrator and it keeps crashing every 10 minutes or sometimes less. Something that should take me an hour or less is now taking me currently 3 hours and I'm not even half way through because it keeps crashing and it's frustrating that I pay so much for something and I can't even do what I want because it doesn't want to work or allow me to do work. It's even more frustrating having to stop and save every minute or so when this all can be prevented.

    I hope there…

    2 votes
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  20. Can't export or save files

    Every time I click Save As or Export no window pops up and I can't save any of my files.

    3 votes
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