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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. İmac 5K 2020 and ai cc 2020

    normal mode is also ok, only the slightest work becomes very, very slow when switching to overprint mode. please try ...

    1 vote

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  2. my mouse doesnt work only while i use AI

    Last time I was online my mouse cursor stopped working.
    Today it is still doing the same. It works everywhere else but not in AI.
    Its harder to work without seeing what Im touching.

    1 vote

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  3. Display Issue ?

    Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????

    please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    1 vote

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  4. Expanded Layers Slows Performance

    Illustrator 24.2.3 (64bit)
    Windows 10 Pro

    What the title says. If I expand my top layer in the layers palette and try to edit the text on an artboard using my keyboard arrow keys to navigate the cursor, the cursor is super laggy.

    If I collapse the top layer and navigate the text inside the boxes, the cursor is much faster.

    Expanded layers seems to take up much more processing power ...to the point I can barely scrub through the text.

    1 vote

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  5. Static (not file related)

    I am on a Windows 10, hp. I am not sure what is going on with my Illustrator. I've been using it pretty regularly. Recently it crashed. When I reopened it, there is now some kind of static at the top of the document. It doesn't matter what type of file is open. I have tried opening different Ai files or creating new ones and the static is still there. I have also tried uninstalling/reinstalling/updating etc. Nothing has helped. Every time I move the view or click around, the static moves. I can still work, but it's extremely distracting and…

    1 vote

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  6. performance

    My illustrator is beginning to slow down. My computer seems fine although illustrator does not act as it did a few days ago. My computer is relatively brand new PC and i have update it now. Can i get some help?

    1 vote

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  7. Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6

    J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.

    2 votes

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  8. Layer access arrows missing

    the arrows that you click on to access the layers are gone. there is no clickable link, or visible arrow anymore.

    I have restarted both program and computer, then uninstalled and reinstalled. It is still not working.

    1 vote

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  9. Switching project tabs fails to update to selected project

    In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)

    3 votes

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  10. Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10

    Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

    I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

    I've installed the previous version of illustrator to test but had the same performance issues.

    All drivers updated, and ran through performance troubleshooting in adobe support pages.

    Win 10…

    1 vote

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  11. Selection frozen. cant move objects

    Working Illustrator for 3hrs. Suddenly can't move anything. Can only select objects. No windows open. No warning.

    Bug happened across 4 tabs. Was still present after restarting Illustrator. Had to restart Macbook in order to fix.

    Really getting tired of the 'futuristic CC'. So many bugs. So unreliable.

    1 vote

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  12. Export as jpeg - saves with incorrect file name.

    I am using windows 10 and 2020 version of illustrator.
    When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all as jpegs…

    2 votes

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  13. can't open new file or work on the app at all.

    I just downloaded Illustrator 2020 on my PC. The PC is a little old but has all the required specs to run the program. However whenever I open Illustrator and try to open a new file (after selecting my preferences page size etc) nothing pops up I still see the "welcome to Illustrator" home page but can still select the tools and see the blank artboards I just created however nothing gets applied to them visually but if I throw in a big black triangle I see it only on the thumbnail from the Layers panel which is obviously too…

    1 vote

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  14. Distribute Spacing Stuck on Pixels

    The distribute spacing is set to pixels, but doesn't show any measurement. This took some trial and error to find out it was pixels. Trying to override it by typing in say "2in" only gives you an error sound and doesn't change anything.
    It seems to only show the document units after playing with a few object with the panel open. I've had limited success with changing the document units to something else and then back again.

    2 votes

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  15. object distortion on perspective grid after pathfinder unite

    Windows 10 home, Illustrator 2020.

    After uniting two or more rectangles on the perspective grid to make a more complex shape, moving/copying the new object using the perspective selection tool results in distortion as the object appears to have become detached from it's perspective plane. The behaviour is shown in the attached image.

    Inserting the step Object > Perspective > Attach to active directly after Unite allows the object to move correctly (thanks Monika Gause) although it was suggested that perhaps this step shouldn't be necessary and it should be able to move correctly without it.

    Many thanks, Craig.

    1 vote

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  16. Ruler Guides disappearing

    New update issues with the path guide from the ruler. Paths disappear or are not able to be pulled from the ruler.

    2 votes

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  17. Illustratr crashes when opening an existing file, on the latest version (24)

    As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.

    1 vote

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  18. Select Same Fill & Stroke not working, version 24.3

    Select Same Fill & Stroke is not working in Illustrator CC, version 24.3. I'm using it on a large image traced vector pattern and need to change out the shape colors. I've used to do this all the time in past versions.

    1 vote

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  19. アートボードの複製で強制終了

    1:os…windows10
     バージョン…2020。2020/9/4時点で最新のもの
    2:アートボードをショートカット(Ctrl+Alt)で複製
    3:複製が実行される
    4:毎回落ちます(強制終了)
    5:なし

    1 vote

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  20. Not Loading Other Tabs

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to…

    6 votes

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