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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Wacom tablet pen problem

    The buttons on the Wacom tablet pen has been set to scroll up/down, but it doesn't work in illustrator. When pressing the button, a hand sign appears and vanishes instantly. The buttons work fine in other adobe and non-adobe apps. I have tried reinstalling the Wacom drivers and also disabled and enabled the wacom device on preferences but nothing seems to work.

    1 vote

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  2. illustrator very slow

    I can't use illustrator on Mac, it's too slow it doesn't make me move object...

    3 votes

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  3. save as window resize

    Save as window keeps getting smaller every time. I'll resize it and it goes back to small.

    4 votes

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  4. After Big Sur upgrade

    I am having a lot of issues with Illustrator 2021 after Big Sur upgrade.

    Directional tool continues to change on it's own, and duplicates.
    Pencil tool gets stuck on straight line and won't allow me to change it.
    Object/Transform/Reflect causes a duplicate, and won't transform until I delete the copy.
    Cannot click off to deselect an object. I have to go to menu to deselect all.
    Keeps automatically checking Perspective Grid, snap to grid. I don't do it, but I have to go and uncheck it all the time.
    When program crashes it doesn't recover anything, even though I have…

    1 vote

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  5. Lenteur Illustrator 2021 et incapacité d'ouvrir les fichiers

    Bonjour, je travaille sur PC (Windows 10). Depuis la mise à jour (version 2021) , l'ouverture d'Illustrator est extrêmement lente. Ce matin, aucun fichier ne s'ouvre. J'ai redémarré mon pc à plusieurs reprises, désinstaller et réinstaller Illustrator. Rien n'y fait.

    4 votes

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  6. Last version super slow and partly broken

    First of all, Illustrator needs almost 1-2 to start since the latest update. Before it was, like Photoshop, just a matter of some seconds.
    When started, everything feels sluggish, changing the font for a text field is not possible anymore and I don't know how many more problems. The whole UI makes a somewhat broken impression, the cursor in textfields doesn't show and a whole lot more and is very unresponsive, takes seconds to react.

    This is with a high-end setup with 64GB of RAM (of which 32GB are free when showing this behaviour, so it's not RAM shortage causing…

    1 vote

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  7. Cant "save as"

    I cant "Save as" in illustrator. I have to save a copy

    1 vote

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  8. GPU Problem after upgrade to 25.1

    After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
    For now reverting Illustrator 25.0 removes all problems.

    3 votes

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  9. The file keeps crashing whenever I zoom in or out

    Usually, everything functions perfectly; it is just I started to have a problem whenever I zoom in or out. The whole file crashes sometimes, then it turns back to normal, or it might keep freezing until I close the Illustrator.
    This is a weird issue because it only happens with zooming in or out, and it happened with Illustrator 2021 and 2020. I think it is from my computer, but everything is updated; I updated my drivers recently, and I still have the same issue.

    1 vote

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  10. Illustrator unable to compatible with computer GPU(AMD Radeon Graphics)

    Hello, when I use the software, the zoom file will jam, and the GPU option is not compatible with AMD GPU. I hope this problem can be solved in the subsequent version. Here is my system info:
    Illustrator 25.1
    OS: Windows 10 2004 (x64)
    GPU: AMD Radeon(TM) Graphics
    RAM: 16 GB Memory
    GPU Driver: Driver 27.20.11028.11001
    CPU:AMD R7 4800H with Radeon Graphics

    1 vote

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  11. Illustrator keeps freezing after about 30 minutes work

    Intel Core i3, Windows 10.

    It keeps freezing or crashing when i go from one tab to another within the program. This problem is happening every 30 minutes of work and making it impossible to use the program and I'm losing work that I'm currently using.

    I have to close the program down and start it up again. Once I change tabs I get the dark grey background and I cant go any further.

    I have uninstalled and reinstalled Illustrator and I am having the same issues.

    1 vote

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  12. 2 votes

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  13. Illustrator2021 V25.2.1 always not responding when working

    There is always loading icon and not responding happened while I working it happened after every command.

    1 vote

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  14. Add Clipboard Clear Data Tab

    Hi, it is great that when closing the illustrator file I am able to clear my data, however, other than some tech hacks, I've found this is the only simple way to do so.

    I've unfortunately been working on a crashing document for the majority of the day and can't clear my clipboard because ethe program crashes when I close it down. This is a 4 word phrase with a blended path, nothing else. When running AI, it takes up 97% of my memory.

    It would be awesome if there was a simpler and manual way to clear my clipboard…

    2 votes

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  15. M1 laptop hang

    Adobe illustrator keeps hanging on me while
    Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???

    3 votes

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  16. Illustrator 2021 can't save with NVIDIA 1050

    With this new version i can't save any document. My laptop gets freeze and I have an NVIDIA GEFORCE 1050 plus an Intel Core I7 9th Gen.

    Please fix the compatibility with previous processors

    1 vote

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  17. Falsely claims video drivers out of date

    Your last 2 or 3 updates, after updating & re-opening AI, it tells me my video card driver is out of date. I have updated everything it tells me to update, they are correct & latest versions. Still AI tells me this with a pop up stating 'I may have performance issues if I continue without updating drivers'.
    I've done all I can my end, had it checked by IT guys - can you look into it please?
    I run Windows10 PRo.

    Thank you.

    1 vote

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  18. Illustrator crashing and losing work,

    Whilst working on my CAD work for uni, went save document and the document froze and crashed casuing me to lose my work

    1 vote

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  19. 3 votes

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  20. Just purchased new mac and Illustrator doesn't work

    My old 2015 mac finally broke today and I purchased a brand new mac, all updated to newest software versions and now I am having nothing but issues with illustrator.
    I used to run CS6 on my 2015 mac with 0 problems, now running CC and I literally cannot do my job.

    When I select an item it will not deselect unless I move the screen, If I move an item I cannot see where the item is until I move the screen. I cannot work like this, I use Illustrator to design and set up files for laser cutting…

    1 vote

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