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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Copy/Paste No Longer Working

    Upon opening Illustrator, copy/paste feature will work once, then will not work again. Have tried various troubleshooting methods and adjusting settings others have had with similar issues to no avail. This is costing me money. I'm under deadlines.

    3 votes
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  2. 1 vote
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  3. Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6

    J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.

    2 votes
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  4. Duplicate ai files while working

    I have to work remotely from a server at my job. For months now, Illustrator will create these strange duplicates of a file I work on, even if I haven't saved the file. There's no pattern to when these files are made, as I sometimes use a variable import script to btach multiple files at once, but not all files are duplicated. Please refer to the screen capture I includes.

    In that folder, there should only be 2 AI files, man and woman. But without my prompting, it created those duplicates, and they can't be deleted without rebooting your computer…

    1 vote
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  5. "Distribute" object function is not working properly

    You cannot distribute objects. All objects align together in the center.

    6 votes
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  6. Stability update made Illustrator very unstable

    I noticed the 27/07/2020 update described itself as addressing stability issues, which I didn't have. Since the update ran, 3 hours ago, I've had three crashes - all when copying text and graphics together. My crash report crashed too.

    4 votes
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  7. Full colour image shut down to a simple line drawing

    Illustrator shutdown unexpectedly. When it recovered, my drawing was fine for a moment, then reduced all the work I had done into a simple line drawing. What is going on? I don't see the image I had spent many hours developing.

    1 vote
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  8. Illustrator gets a bit weird when I hold down shift to click and drag an object.

    When I hold down shift to click and drag or when I hold shift+option and drag to copy, the object gets stuck. I have to take my finger off the shift key to move the object in place requiring an extra step to align.

    4 votes
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  9. Export as jpeg - saves with incorrect file name.

    I am using windows 10 and 2020 version of illustrator.
    When I export a file as a jpeg the jpeg file name doesn't always match the current file name. Instead illustrator is remembering previous file names and overwriting the jpeg with that name instead of the name of the pdf file I'm exporting from. It sometimes reverts to a file name that's 5 or 6 times back in my history of saved file names. EG if I have a file named File 01.pdf and I have Files 2-6 also saved as pdf files and I've exported them all as jpegs…

    2 votes
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  10. Distribute Spacing Stuck on Pixels

    The distribute spacing is set to pixels, but doesn't show any measurement. This took some trial and error to find out it was pixels. Trying to override it by typing in say "2in" only gives you an error sound and doesn't change anything.
    It seems to only show the document units after playing with a few object with the panel open. I've had limited success with changing the document units to something else and then back again.

    2 votes
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  11. Illustratr crashes when opening an existing file, on the latest version (24)

    As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.

    1 vote
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  12. Mouse is not moving objects after the latest CC update!

    After updating latest CC Illustrator update my mouse no longer can drag objects i can only use the arrow keys to do this. It was working fine yesterday. Work fine in any other programme such PS, Ms PPT.

    4 votes
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  13. Hide artboards in trim view is not available

    The ability to hide artboards in trim view is not available... Why? At certain times I don't want to see the black artboard line. Please add this functionality. Illustrator 24, high sierra 10.13.3

    2 votes
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  14. Gradient tool Illustrator 24 high sierra

    The Gradient tool does not work well in Illustrator 24.0.3 using high sierra 10.13.3.
    When changing anything with the annotator (color stops, angle, etc) illustartor will hang for several seconds, and nothing can be selected, so I have to wait for it to resume. Often times the gradient panel will blink continuously during this time, it's weird. It's like it's having a spasm. Everything with the gradient works fine in 22.1, so I've been using the older program when i have to use a lot of gradients. This is annoying though, to constantly switch between programs. Why would you, yet…

    1 vote
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  15. Illustrator's Artboard does not update live

    I am on a 2017 MacBook Air running macOS Catalina (10.15.5). My Illustrator version is 24.2.1. I haven't seen anything else about this problem on here. After doing anything such as creating a pen stroke or trying to fit the artboard to the screen, the artboard will not update and will only do so once I have used the zoom tool in some fashion.

    1 vote
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  16. 2019 Mac Pro with AMD Pro VEGA II Duo Graphics

    This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.

    These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.

    It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?

    MacOS Catalina 10.15.5
    2019 Mac Pro - MacPro7,1
    28-Core Intel Xeon W
    768 GB RAM
    2X AMD Radeon Pro Vega II…

    1 vote
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  17. Not able to move any object on artboard

    I don't know why I'm not able to move any object on artboard.

    No error message is popping..

    1 vote
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  18. Creating Halftones Quality Has Decreased

    I am beyond frustrated with what used to be a smooth, simple rendering process for creating halftones. I do what most do: create the shape with a black to white gradient > create setting under Color Halftone > Expand Appearance > Image Trace > Expand Appearance (again). Boom, done.

    Howevre, please refer to my image below. From left to right, this is what is happening now with the current software. First on the left is the gradient shape. Next is the effect if you apply the color halftone. So far no issues. But as soon as you apply Image Trace,…

    1 vote
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  19. Move tool lags and I can't move my layers.

    I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.

    2 votes
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  20. Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool

    I'm working on Windows 10 last build 2004
    i7 6600
    Mem 24 GB
    Graphics GTX 1080Ti 11gb

    After the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.

    2 votes
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