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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. 2-finger track pad zooming glitch/delay on mac

    Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

    2 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  2. crashing

    So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with…

    9 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Many Many issues with Illustrator 2018


    1. Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.


    2. The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!


    3. The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…

    1 vote
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    8 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator CC (2018) will run out of memory and/or crash

    Will sip every mb of your memory and won't let me zoom in after that, changes to CPU preview and will tell that there's no memory left and crash.
    Happened to me several times in one day alone and with only 2 files open (light vector only). I have a 24Gb RAM workstation and it swallows 20GB in 1/2 hour.

    4 votes
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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. AI 2018 slow, unresponsive - unusable - Downgrade to 2017 instructions please

    Jerky, unresponsive, unbearable lag time, clicks buggy. Simply unusable

    5 votes
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    16 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator 2018 not working

    Illustrator 2018 is not working. How can I downgrade to 2017?
    The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. OPEN SLOW

    AI CC2017
    trying to launch
    I expect it to open in less than 1 min
    I am getting actual work-ready launch in 5-10 minutes.

    iMac 2013
    Yosemite

    2 votes
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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  11. Slow performance when opening file from SMB3 volume

    Illu CC2018, OS X 10.11, SMB3 volume: open, save, place links etc. on/from SMB3 volume is incredibly slow (smae with SMB1 and SMB2). Indesign & PS CC2018 do not show this behaviour.

    4 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Units in AI 2018 not functioning properly

    The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

    Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…

    7 votes
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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

  13. Trackpad zooming causing an earthquake on Illustrator CC 2018

    Zooming in via the trackpad causes an unexpected earthquake-like glitch. Zooming in via keyboard shortcuts work as expected.

    Also, at the end of the video, I show off the full screen bug, which has been present since CC 2017 version after updating to High Sierra. This also happens in probably all other applications (its like this too I believe in Ps and Id) Thought that would've been fixed by now! Thanks.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Exporting to PSD file, leaves whie pixel around edge

    When exporting a file from Illustrator to Photoshop with layers, I am noticing a white line around the edge, and when I zoom into it in Photoshop, I see it is not solid color to the edge of the artboard in Photoshop. It is however aligned perfectly in Illustrator, and I have clicked on Pixel Perfect.

    3 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pixelated lines

    Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

    2 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Copying and Pasting Text from a Word Doc instantly crashes Illustrator

    I'm using the latest version of Adobe Illustrator on Windows 10. After my first crash, I re-opened Illustrator and created a new document. Before doing anything else, I switched over to the .docx file I had open in WPS Writer and copied some of the text that was there to my Clipboard. Once I switched back to Illustrator, clicked on the artboard and pressed Ctrl+V, Illustrator immediately stops responding and crashes.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. all my guides are missing

    all the guides like intercepts and centre are disappeared. I have reset more than once, but nothing changed.

    1 vote
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  18. Ctrl+F

    Antigamente, o ctrl+F (colar no local) colava a forma no mesmo local independentemente da camada ou artboard. Hoje ele cola apenas na mesma camada na qual foi recortado ou copiado. Isso é muito ruim pois temos que direcionar para a camada desejada manualmente. Acho que isso é um bug visto que a função perde o sentido.

    2 votes
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  19. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

    1 vote
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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. popups

    remove the popups and web links ! this slows down the boot and static illustrator screen

    2 votes
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