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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Refresh in Trim view

    In trim view, when moving objects on the artboard, other objects disappear and don't re-draw.

    1 vote
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  2. Freezing and crashing constantly - menu gets messed up first

    Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo thinkpad. It happens the same way every time. First the menu bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but…

    2 votes
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  3. Illustrator crashing (V24) when connected to Dell USB docking station

    I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

    The downloaded file was even moved out of the downloads folder and AI…

    1 vote
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  4. 24 1.1 still crashes

    still crashes...when i tried to print... there still is no fix to this annoying issue..
    also crashes when you try to save or close a file.
    occurs 2-3 times daily...is there any workarounds???

    1 vote
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  5. 1 vote
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  6. Photoshop-styled background raster in Illustrator when typing text

    In Illustrator 2020 there is a visual bug. When editing text there suddenly comes a pixel pattern (like the one when you use Photoshop and have no images). This happens out of the text frame. When zooming out or in, it goes away, but when I am typing again it comes back at unexpected moments in weird places.

    There's further really nothing else. It's just weird to the eye and this feels like a bug important enough to report it. I somehow don't like to report bugs, but I do hope Adobe is aware of this issue. For the fixing…

    1 vote
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  7. Panels are mixed up and showing wrong content when docked

    All panels and document windows show some frozen content. This happens daily until I restart. If panels are dragged to be floating they refresh correct until they are docked together again.

    MacOS Catalina, AI 24.1

    1 vote
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  8. 1 vote
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  9. Crashes constantly

    Illustrator crashes constantly. Typically, when pasting anything (even a single character) into an existing AI file. We have updated all associated drivers, upgraded video card, re-imaged the OS. Nothing is making this better. After a few strokes, Illustrator will gray out and report "Not Responding."

    Illustrator CC 2018 version 22.0.1
    Windows 10 v1709

    1 vote
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  10. Zoom in keyboard shortcut bug

    Since the update to Illustrator v. 24.1 the zoom in keyboard shortcut (cmd +) no longer works. The zoom out function (cmd -) does continue to work. I have the same issue in Adobe Acrobat. Any fixes would be appreciated.

    1 vote
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  11. Changing font in glyphs crashes program

    Occasionally I'll be searching through my fonts for a decorative character icon. If I change the font at the bottom of the glyphs window I'm likely to hang my software. I suspect that it happens when the character I have selected is not available in the font I am switching to.

    1 vote
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  12. Illustrator 2020 on 4K monitor

    Has Illustrator been designed to work on 4K monitors with AMD GPUs? Because my experience is that it isn't; the performance is horrific. Same goes for InDesign and Bridge. Will this ever be addressed?

    Mac Pro 5,1; 10.15.3; 48Gb RAM; 12 core; M.2 drive; Sapphire Pulse RX 5700 XT GPU.

    1 vote
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  13. 24.0.2 BUGS

    24.0.2 still crashes/hangs when you try to either close a window, print , or try to save.
    happens at least twice a day...will there be a fix??

    1 vote
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  14. Magic mouse 2 poor performance

    OS Catalina - 10.15.3
    Illustrator - 24.0.3
    Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gb

    The performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features…

    1 vote
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  15. measurement imprecision

    Is anybody else noticing that illustrator's precision is off? It's by extremely minute fractions of an inch, but it is still off...and proving extremely problematic while trying to make technical drawings for a medical device company. Close simply isn't good enough, guys. How can something like the fundamental math behind the program be off? I cannot be any more precise in my methodology, and a drawing that should've taken me 10 minutes has taken me 2+ hours. This NEVER used to be a problem.
    I'm sick of this piece of sh*t program. There are big problems that are just being…

    1 vote
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  16. Align to Key Object not selectable unless Tool panel is open

    BUG REPORT: "Align to Key Objects" is (sporadically) not selectable as an align method, unless objects are selected while the Tool Panel is open.

    If this panel is closed during object selection, then the "Align to Key Objects" option is greyed out in both the Toolbar and in the Tool Panel (even after it is expanded/opened). This does not happen on every occasion.

    (Running Illustrator CC 2019 on Mac OS 10.14.2)

    1 vote
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  17. Version 24.02 creates random lines and shapes which appear and disappear when scrolling or grouping, consistently crashes upon opening

    Lines and shapes will appear on the shapes I have created, but can't be selected. When grouped or ungrouped with something else, the shape and line disappear, but randomly appear when scrolling. I operate on a Windows laptop

    1 vote
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  18. Panels not expanding... Mac OS X Catalina 10.15.2

    Panels not expanding... Mac OS X Catalina 10.15.2, Illustrator 24.03

    1 vote
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  19. CRASH AND NO RECOVERY

    ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.

    1 vote
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  20. Artwork disappearing / Framework in Outline Mode Glitching

    Illustrator art board disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day. I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

    1 vote
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