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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. page failed to load

    I cannot start a new file it says page failed to load and that's it

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. new version doesn't work.

    when I click on New all I get is a black window with this code in the upper left hand corner: % CCXFNFTDIALOG_NAME , and no menus or anything

    1 vote
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  3. Escape Button and Arrow Keys not working with latest Illustrator 2020

    This was a previous bug that seems to be resurrected: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35763892-escape-key-and-arrows-not-working-with-illustrator

    Escape and arrow keys randomly stop working. If I close the application and restart it sometimes solves the issue, but I'd really like to not have to close everything down and start it all back up again every time it stops working 5 - 10 min into editing a document. :(

    2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Missing Text on Menus?

    I'm working on a 21.5 inch late 2015 image, 2.8 with 8GB using Mojave. I'm not quite sure what steps are happening and if there is a hardware issue on my side, but when I use Illustrator, there is an intermittent bug that seems to happen. Here's how it goes:

    Using Illustrator, usually the pen tool.
    The spinning beach ball pops up.
    The screen freezes for a few seconds.
    When it pops back into play, none of the menus have text. Literally, NONE, even those outside of Illustrator (Chrome, the Apple drop downs to restart/shut down)

    Is it just destroying…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator (version 24.1.2) crashes every time I use the crop tool.

    I have been using the crop tool without an issue over the last year and a half, right up until yesterday. Today my illustrator refuses to work the second i click on the crop tool, and instantly crashes. I tried reinstalling it, but it hasn't improved.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. There is not enough memory available to process the appearance of an object. OK

    macOS Catalina
    Version 10.15.4
    iMac (21.5-inch, Late 2013)
    Processor 2.7 HGz Quad-Core Intel Corei5
    Memory 8GB 1600MHz DDR3
    Graphics Intel Pro 1536 MB

    1 vote
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  7. Shape Builder Performance

    Really slow when using Shape Builder on AI 24.1, almost unusable.

    1 vote
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  8. Can't blend objects filled with gradient

    For whatever reason, I cannot blend shapes that are filled with a gradient. I've tried everything. This has never been a problem before this 2020 update. I'm ripping my hair out.

    1 vote
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  9. Spacebar isn't working as a shortcut hand tool.

    This feature was working yesterday on my AdobeCloud Illustrator app. I got a notification that there were updates on the Cloud but it wasn't for Illustrator. When I went into the program today, I am now unable to use the spacebar as a temporary Hand tool. I didn't change anything in my preferences. Nothing was different than how I use the program since yesterday. Not sure how to fix this.

    3 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Constant Crashes

    Illustrator is consistently crashing and / or keeping OS unstable. Lots of kernel panic, heating and lagging. Working on MBP Pro 16 inches in Clamshell Mode. External monitor using usb-c to display port. GPU Performance disabled.

    1 vote
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  11. Crashed while working flat design - PC

    I working with lastest application but crash. Windows 10 Home / Ryzen 5 2600 series / 32GB Ram / GPU Radeon RX 580 Series 4GB + 2GB (2 GPU)

    Unable to do things and no recovery! Triple times for April 2020. Please fix.

    1 vote
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  12. Illustrator Freeze & Crashing

    After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.

    2 votes
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  13. flickering mouse back again while opening Photoshop and Illustrator

    After it was gone for a while with the newest release the old bugs are back. Would you ever recommend Adobe: No.

    Flickering mouse will begin while Photoshop and Illustrator are opened the same time on OS X Mojave, so annoying. The only program where this happens!
    Great work Adobe, congrats.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator and InDesign crashing multiple times a day

    I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.

    3 votes
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  15. Refresh in Trim view

    In trim view, when moving objects on the artboard, other objects disappear and don't re-draw.

    1 vote
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  16. Freezing and crashing constantly - menu gets messed up first

    Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo thinkpad. It happens the same way every time. First the menu bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but…

    2 votes
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  17. Illustrator crashing (V24) when connected to Dell USB docking station

    I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

    The downloaded file was even moved out of the downloads folder and AI…

    1 vote
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  18. 24 1.1 still crashes

    still crashes...when i tried to print... there still is no fix to this annoying issue..
    also crashes when you try to save or close a file.
    occurs 2-3 times daily...is there any workarounds???

    1 vote
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  19. 1 vote
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  20. Photoshop-styled background raster in Illustrator when typing text

    In Illustrator 2020 there is a visual bug. When editing text there suddenly comes a pixel pattern (like the one when you use Photoshop and have no images). This happens out of the text frame. When zooming out or in, it goes away, but when I am typing again it comes back at unexpected moments in weird places.

    There's further really nothing else. It's just weird to the eye and this feels like a bug important enough to report it. I somehow don't like to report bugs, but I do hope Adobe is aware of this issue. For the fixing…

    1 vote
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