Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

699 results found

  1. Extremely slow resize objects selected with multiple sublayers.

    The performance of resizing object is killing my Adobe Illustrator. Waiting (5 minutes don't helps).

    But If I scale the same objects but in a flat layer (single layer) it is done in miliseconds.

    The problem is only when I scale objects in multiple layers. But i need it to use in Adobe Character Animation

    The PC is very good (64GB RAM, 3700x procesor, Nvidia 2070 Super )

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Crashing

    Since I updated 20 2021, I have has slow sluggish response and for no reason at all the program locks up and then crashes. Unfortunately I have to recreate all the art that I spent hours working on. Very Frustrated!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. 別のアプリをアクティブにしてIllustratorに戻ってきたときの挙動について

    windows10 pro
    Illustrator 25.0(64bit)

    1.Illustratorで作業をしています。
    2.データを確認するため別のアプリに切り替えます。(デスクトップ、Firefox、Excel、Photoshopなど)
    3.Illustratorに切り替えます。
    4.30秒程度「応答なし」で待たされます。
    5.4.は必要ないので大変イライラします。

    以前はこんなことはなかったのですが、2019あたりから起こるようになった気がします。(はっきり覚えていません)2021で改善されていなかったので投稿しました。

    また、「非表示のレイヤを表示する」→「pngで書き出す」→「表示されたレイヤを非表示に戻す」という一連の操作をJavascriptで書いて使っているのですが、このスクリプトを使ったときも同様に、1枚毎に「応答なし」が起きて時間がとてもかかるようになってしまい、困っています。

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Typing now takes an hour

    Holy ****. Trying to make a type page of my new fonts that I just purchased. First time using AI since the last update. I feel like I was rendering a 100 gig file verses just trying to use the type tool. Don't even get me started on letter spacing, that was a whole other challenge.

    When something that should take seconds is now taking multiple minutes with Illustrator constantly freezing or going to a not responding white screen for TYPE.........TYPE! REALLY?

    I7 8th gen chip, NIvida Force graphics card with 4 gigs. 32 Gigs of HDDR ram. You can't…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. illustrator crash when monitor goes to sleep and other

    Illustrator crashes when monitor goes to sleep. The program used to run in the 19.0 and the first 20 version in addition to all the versions before that when the computer monitor went to sleep. When the monitor was awoken your work would still be there. With the new updates, this is no longer happens and a crash report is not given. Also when creating a board size in the latest version of illustrator you cannot highlight all of the current dimensions and delete them to put in your custom dimensions like you have been able to in the past.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Ctrl+Z in Isolation mode makes all objects in the document opaque

    Hello!

    Has anyone runinto this glitch?

    Isolation mode bugs out and turns the entire document, except the specific object, opaque and refuses to let you exit this view though it acts like you have exited isolation mode. It usually happens when I ctrl+Z after entering isolation mode, The document also saves like this, which is a major pain for colour work. Copy and pasting the elements rights them to be not opaque.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Illustrator CC crashes when I open it. Does not generate error report.

    When I open a new Illustrator file it'll generate with a few solid black rectangles at random positions on the screen. After scrolling they go away. Then I will use Illustrator normally for about 5 minutes and then numerous pop up in numerous sizes then the program crashes and does not generate an error report.

    I have tried uninstalling, reinstalling version 24.3 and 25 respectively.
    I have tried deleting cache and resetting scratch disks.
    I have delete the opm.db file, and cleared preferences.
    I am using a desktop that has:
    500 GB SSD (where all adobe programs are installed)
    1TB…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Zoom on drag, not after

    Zooming involves pressing the command key and the space bar, and then clicking and dragging the mouse. The speed and duration of the drag is replicated in the zoom on screen. Or so it used to be.
    All of a sudden now, when I click, instead it draws a box, the contents of which then fill my monitor — but only when I release it.
    It used to zoom in on the mouse drag - but now it waits until I’ve completed the box. How do I toggle back to the previous settings?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Illustrator 25 super slow save & crash on deleting FX

    1. It's taking a long amount of time to save even a small file.

    2. Everytime I try to delete an effect (so far any I have tried from the effects menu), the program crashes.

    3. Illustrator lags/freezes between each operation.

    Windows 10 Education

    Intel i7-7700 CPU 3.60GHz
    32 GB RAM
    NVIDIA Quadro P2000

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Lag on every move I make!!

    Moving an object. Changing the tool. Changing a colour. Everything move I make in illustrator brings up the colour wheel of death. Just moved from CS6 to CC, worst move ever.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Libraries Panel issues

    Libraries panel freezes when trying to add items.

    It usually opens with a zoomed-in view which clears if I resize the panel.

    Mac OS 10.15.7 with Illustrator 25.0

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Very glitchy system. Fix the BUGS!

    Since the last update it has been very glitchy. Courser is grabbing at incorrect points for the last 4 days. Makes it VERY difficult to execute work that needs completed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Pixelated patterns appearing across top of screen

    Since updating to Illustrator 2021 I get patterns of pixels appearing at the top of my screen and moving as the mouse moves. Not sure if anyone else has this, it doesn't happen in InDesign or Photoshop.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Some text is missing and creating a text box will cause lag and not work

    Windows 10 Enterprise, Illustrator 2021 v 25.0
    I open an existing file authored in older versions of Illustrator. My annotations (circles with number text boxes) have no text boxes, and my text is missing in other places. But most text remains.
    I can open a new file in v 25.0 and click text tool to add text. I can't type anything. I can try to click and drag to create a text box and it lags for minutes and does not allow me to type anything. If I try it lags again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Just update to Catalina 10.15.7 and having lots of issues with Illustrator.

    Just updated to Catalina 10.15.7 and having lots of issues with Illustrator. Initially it wouldn't open. Rebooted and it opened after several attempts. Now can't save a file, it just hangs at the 'Writing illustrator EPS format...' First only got to 3%, now 100% and can't get past that.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. My entire screen goes black when I try to open Illustrator 2021

    I have a Mac, Catalina, Version 10.15.7 (19H2)

    My touch toolbar stays lit up and I can tell Illustrator is opened based on the toolbar options, but nothing displays on normal screen. Screen returns after I Quit with CMD + Q.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Problem with new version (layer 'non-editable illustration) Illustrator 2021

    I was working with the new version but suddenly appeard a layer named 'non-editable illustration' a the program crashed. Is the second time that happened.
    But the first time the program didn't recover a single thing I was working on.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. İmac 5K 2020 and ai cc 2020

    normal mode is also ok, only the slightest work becomes very, very slow when switching to overprint mode. please try ...

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. my mouse doesnt work only while i use AI

    Last time I was online my mouse cursor stopped working.
    Today it is still doing the same. It works everywhere else but not in AI.
    Its harder to work without seeing what Im touching.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Display Issue ?

    Having very odd display issues, (see attached files) basically I draw a curved shape in outline, this views correctly, then view it in overprint mode, this views correctly, view it in standard mode and it is awful, I've tried restart/making a new document etc etc, still views awful ????

    please advise..... don't ask me to work in overprint preview as one of my others posts states, that is ridiculously slow.

    Mac OS 0.15.6,
    iMac (Retina 5K, 27-inch, 2019)
    3.7 GHz 6-Core Intel Core i5
    64 GB 2667 MHz DDR4
    Radeon Pro 580X 8 GB

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base