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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Default measurement units don't stick in prefs or update document

    Opening prefs...units... and changing from points to inches has no affect. Always reverts back to points. Quit app, relaunch change default to inches, quit app, relaunch...back to points. Change from points to inches, create new document, default is points.

    1 vote
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  2. toolbars missing + no reset available!

    All my toolbars are missing. Updated to last version after that happened - no change.

    RESET button on toolbars does not work.

    only ESSENTIALS CLASSIC toolbar selection allowed.

    1 vote
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  3. shortkeys no longer functions 24.2.3 de bewerking kan niet worden voltooid wegens een onbekende fout [ TAdd]

    The shortkeys no longer function, restoring my installation to an older version does not solve the problem. When opening the application a message is shown, the same message appears when in illustrator I go to the tab of shortcuts.

    1 vote
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  4. Common Dialog Boxes lag: saves each step from Dialog Box

    – MacOS Mojave 10.14.1
    – AI 24.1.2

    The problem appears in ALL dialog boxes in Illustrator: from transforming to changing colours.

    For example I want to move my object 10px to the left. I open the Dialog Box, all the Positions are 0, Preview is on. I enter 10px, the object moves to 10 px. But, for example, that isn't enough for my artwork, and i'm entering then 12px instead of 10px, in the same dialog box.

    And then the "magic" happens.

    Let's say the original position of the object is 0. When I enter 10px, the position changes also…

    2 votes
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  5. 1 vote
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  6. 1 vote
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  7. Problem with selections (V) - Clicking on the fill does not mark the object

    Hi,
    Clicking on the fill does not mark the object.

    Unwanted change in illustrator update.
    See the movie.

    Best Regards!

    MOVE: https://share.getcloudapp.com/YEup7yD9

    1 vote
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  8. Heinous hints Pop up will not go away

    WHAT THE ACTUAL IS WRONG WITH THE NEWEST ILLUSTRATOR. Ya'll really the bed on this update. It's slow AF. It crashes both of my computers regularly. Also there is this STUPID pop up of a watermelon every time I create a new file that won't just * go away. I used to love Adobe but since you switched to a subscription service it seems like y'all are just making it worse with these updates and it screws over stuff with my clients because not every version of Illustrator works together, which is completely . Please tone it down a bit.…

    1 vote
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  9. Black Screen when opening Ai

    When opening or creating a new file on Ai, there is a black screen. I need to resize window to be able to start using it.

    2 votes
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  10. Tabs randomly stop functioning, will only show one project

    Since one of the recent CC updates at the end of February, both Illustrator and Photoshop have been having a glitch multiple times a day with their tabs. You'll go into the program and see one of your projects open, but when you click on another tab it still shows the original project. The only way you can see your other projects is if you take them off the tab bar into a separate window. All tool panels behave exactly the same. The only way I can fix this is to take every single one of my projects off the…

    2 votes
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  11. Opening issues

    Since last week I'm facing this situation (attach): when I open illustrator, Home shows fine, but when I open a file, it doesn't open at all, and part of home screen still appears in background. Tools painel is there, but Layers and other stuff (like the art as well) don't. When open two files, it all appears, but eventually layers painel and others won't work (it's like the buttons of painels are pressed (darker), but their option won't show up.

    1 vote
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  12. Opening issues

    Since last week I'm facing this situation (attach): when I open illustrator, Home shows fine, but when I open a file, it doesn't open at all, and part of home screen still appears in background. Tools painel is there, but Layers and other stuff (like the art as well) don't. When open two files, it all appears, but eventually layers painel and others won't work (it's like the buttons of painels are pressed (darker), but their option won't show up.

    1 vote
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  13. when I open Illustrator there are no tools showing

    I can't see my tools in Illustrator and I can't change or reset my Workspace :(

    I'm able to add some things like the Toolbar and Swatches/Layers/Etc windows, but I'm never able to see it complete, with that top bar that includes the Align + Transform + Etc

    Usually setting the Workspace to Essentials Classic does the job... please help!

    3 votes
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  14. Reflect Tool

    The Reflect Tool doesn't remember the last setting, (e.g. vertical 90º) and instead puts in a random angle.
    (Mac OS 10.15.4)

    2 votes
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  15. Home screen lists unmodified files as "Last modified"

    The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.

    The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.

    It would be useful to have both these options, but the current situation is wrong and misleading.

    5 votes
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Window auto scrolling

    When opening Illustrator the file auto moves to the right at a slow pace. When hitting Shift it jumps - it only stay still if the mouse is off the application. The art won't stay steady on screen.

    1 vote
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  17. Cannot deselect the selected area even when nothing on canvas

    Like I said on title. When I use selection tool, it happens occasionally. It can not be deselect even when I lock and turn off visibility all my layers. The only way to solve this problem is turn off the current window, and reopen the file. It is really annoying. Please fix it. Thank you.

    3 votes
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  18. Error Recolor artwork Adobe Illustrator 2020 24.1.2

    In the moment that updated the illustrator to the version 24.1.2, the module of Recolor Artwork doesn´t show the name of the color like in the past version of the software, I need a help with this, I use this module a lot.

    2 votes
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  19. 1 vote
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  20. A layer name with Emoji brakes a layer window

    When an artwork contains a layer whose name has emoji such as 👍, a layer window is broken. Interfaces (Eye or lock icons, thumbnail or name) of several layers or groups will disappear and lost controlled. Fortunately, I knew which layer name has emoji so that it has been recovered by deleting the emoji.

    version: Illustrator 24.0.2 with Windows 10 x64

    1 vote
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