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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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939 results found

  1. Dotted Guidelines on Retina Displays too small, and option to move Guidleines to back needed!

    I have a 27" Late 2015 iMac with a Retina display. I used to work with guidelines that were dots, but I've found that they are too small to see on a Retina display, so practically unusable, making me resort to using lines. However, if I move the same artwork window onto my second monitor (non-Retina), the dotted guidelines return to a reasonable size. If there was an option to increase the size of guideline dots as part of the UI preferences, that would be a great addition. Also: the ability to move guidelines to the back of the artwork…

    2 votes

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  2. Rename layer problem in 24.2; cursor disappears

    Mojave 10.14.6, Illustrator 24.2
    Attempting to rename a layer in the Layers panel
    Prior behavior: that the cursor would appear, could then be moved via the arrow keys
    Actual behavior: cursor completely disappears

    2 votes

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  3. Document Setup - Artboard size not showing cursor

    Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.

    Please allow for cursor to be visible inside these fields.

    1 vote

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  4. Info Palette anomalies

    The Info Palette in AI 24.2 won't resize to its normal size. Plus the CMYK fields are out of place.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. New version of Illustrator Smart Guides do not work

    Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

    7 votes

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  6. Hand Tool crashing a lot

    After the nee uptade the hand tool just dont work properly when using the space bar as shortcut.

    Operating System - Mac Os Mojave 10.14.06
    Illustrator version - 24.2 - Updated today
    Expected Result - Hand tool function to work using the shortcut
    Actual Result - Hand tool function does not work using the shortcut

    3 votes

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  7. TAB not working properly

    When I click TAB it hides or shows or the menus, but if I try to clck TAB immediately again, the function doesn't work. THis wasn't the case in the previous versions.

    TEST done on WIndows - Illustrator 24.2

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Align to key object automatic selection in align Panel

    In the new update (24.2) I have "align to artboard" as a default but when I select multiple objects it automatically selects "align to key object" even after choosing the other multiple times. This is a new issue.

    Windows 10
    Ryzen 2700x
    nVidia gtx 1660
    16gb RAM

    279 votes

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    Hi Everyone,

    We have fixed this bug in our latest release – v 24.2.1 which is available worldwide now. Thanks for your patience on this.

    Please note that after upgrading you might still see that Align To sets itself to Align to Key Object. If you see this, please manually set the Align To to the required setting, and this reported bug will not happen again. You’ll need to this one time only.

    The reason Align To might get set to Key Object after update is because Ai remembers your last Align To on subsequent launches as well. So, if your last Align To was Key Object before quitting/upgrading, after first multi-selection, it will set itself to Key Object. After you manually change it one-time, it will work fine.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

  9. Tiny UI

    UI is super tiny and remains that way even if I choose "large scaling" in the UI preferences. I even updated the program and it's still an issue. operating on windows 10 and Adobe 2020.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. When changing UI scale, dropdownlist is shown inverted and the bottom item is not shown.

    macOS 10.14.6
    Illustrator 2019, 2020

    Dropdown list is shown inverted when changing UI scale.
    It seems to display correctly when I mouse over it, but the bottom item is not actually displayed.

    These defects can be resolved by making the UI scale the smallest.
    This is a very troublesome problem as a script developer.
    I expect an immediate fix.

    21 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  11. Rotating with selection tool buggy

    When attempting to rotate a shape using the bounding box and the selection tool, in every version previous to 24.0 I just moved the cursor outside the bounding box a certain distance and the cursor would change to a bent arrow, allowing me to click and rotate. Ever since then, I've still been able to rotate the shape this way, but the cursor arrow doesn't change to the bent arrow icon until after I click, meaning I am unsure whether or not I am about to resize or rotate the shape.

    2 votes

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  12. Workspace show problem

    Workspace panels & Tool panel continually disappear when I change the workspace from type to another and the only way to show them is to Quit the program this is toooooo Bad

    4 votes

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  13. automatic page zoom after hiding Illustrator

    Mac OS 10.15.5
    Driver[0] Name: AMD Radeon Pro 580X OpenGL Engine
    OpenGL Version: 4.1 ATI-3.9.15
    Illustrator Version: 24.1.3

    I frequently hide Illustrator with cmd-H keyboard shortcut.
    I kept noticing the system chime when returning to Illustrator.
    I recently noticed the zoom entry at the lower left corner was highlighted when returning.
    I don't think this should be highlighted, waiting for me to type a zoom percentage when I come back to Illustrator. The chime is for an incorrect entry.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. 1 vote

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  15. drop down boxes appear off screen - instead of simply dropping down.

    I encounter and issue in illustrator where my drop-down menus appear either on the left of my screen or in the case of the Variable Width Profile opens at the bottom of my screen, (outside of illustrator) and won't allow me to select the profile I would prefer. It's a floating box but it won't allow me to move it. I have a similar issue in Premier as well. I don't have this issue in PS, so it appears as exlcusive to illustrator.

    1 vote

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  16. Properties-Panel broken since last update

    since the last update the properties-panel is broken. Even if there is enough room for all informations in the panel, it shows up cropped, with a scrollbar on the side. I have to drag the panel out of it’s window and then back again to fix this, every time I start Illustrator.

    3 votes

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  17. Tabs randomly stop functioning, will only show one project

    Since one of the recent CC updates at the end of February, both Illustrator and Photoshop have been having a glitch multiple times a day with their tabs. You'll go into the program and see one of your projects open, but when you click on another tab it still shows the original project. The only way you can see your other projects is if you take them off the tab bar into a separate window. All tool panels behave exactly the same. The only way I can fix this is to take every single one of my projects off the…

    2 votes

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  18. Variable width profile is off screen

    I don't understand why but this bug is visible not only in illustrator but also in Premier.

    My issue is that many of the scroll, drop down tools or options appear in random areas of my work area. Most specific is my Variable width profile - instead of dropping down, it appears on the lower end of my illustratror window. I have multiple monitors and on one (IMAC 27") the full drop-down appears on the lower end of the work area. On my LG 34" inch, it appears partially off-screen, none the less off my work area. I have adjusted…

    1 vote

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  19. Illustrator Recent Files list on the welcome page is not updated until the application restart

    The Recent Files list on the Welcome page is not updated until Illustrator restart. E.g. you can create some new files and save them but they do not appear in the Recent Files welcome page. But they do appear if you restart the application.

    Windows 10 Pro RS5 x64, Adobe Illustrator CC v24.1.2 (x64)

    Thank you for your support!

    3 votes

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  20. Reflect Tool

    The Reflect Tool doesn't remember the last setting, (e.g. vertical 90º) and instead puts in a random angle.
    (Mac OS 10.15.4)

    3 votes

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