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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Input boxes handle keypresses inconsistently

    This is an intermittent bug.

    When typing in input boxes I find that performance can be inconsistent. Sometimes, the cursor will jump to the end of the string inside the box, so I end up appending after the unit (e.g. "406 px+7"), which then errors.

    Another example is the input box just not inserting characters at all. It seems especially prone to missing arithmetic characters such as + or - or /. For example, I meant to type "300+100 px" but instead it ignores the plus and displays "300100 px", which then error because it's too big.

    I've attached a…

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dual Screen - Prompt window display on the wrong screen - Mac

    The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.

    2 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bugs in the Properties panel

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

    12 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  4. Zoom options in View menu items have completely wrong labels

    There's an absolutely bizarre off-by-two error in the View menu in Illustrator CC 22.0 that I just noticed while working on something today.

    When initially starting Illustrator CC 22.0, the "Fit All in Window" and "Actual Size" items in the View menu have the correct labels (see attachment zoomoptscorrect.png). However, once a file has been opened, these menu items are assigned completely wrong labels, which should belong to the items two spaces lower in the menu — "Hide Edges" and "Hide Artboards", respectively (see zoomoptswrong.png).

    1 vote
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    Under Review  ·  4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Open" button not responding first time

    After the recent update, with the new layout of the home screen, I have to click the "Open..." button two or three times before it opens the file explorer window. It acts like it is being clicked, but then nothing happens.

    3 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.

    Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.

    Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.

    This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.

    I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple…

    149 votes
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    117 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. 1 vote
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    Declined  ·  1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Toplayers in layer panel flip open when opening files, even after closing them when closing the file.

    Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  9. Right click menu location bug. Win10 200% scaling.

    When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

    https://youtu.be/WySXd6viYac

    10 votes
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    13 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator 2018 Crashes

    Surface Book crashes within minutes of starting drawing in Illustrator 2018. Have done a complete diagnostic check of my machine with Microsoft online and there are no issues there. What should I do?

    1 vote
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. UI Not Scaling Down

    After updating to the 2018 version of Illustrator, I found that the UI wasn't scaling to the proper resolution. I expected it to be proper & have smaller buttons & such. In reality, all of the tools & toolbars are bloated like it's scaled to 200%.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator CC 2018 V22 bounding box/ changed file but not saved symbol

    The bounding box dissapear when moving screen with SPACE, and A STAR symbol not appearing after modifying object

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Puppet Wrap tool not updated

    Updated illustrator and still can't find the Puppet wrap tool. SOS

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Screenshot shows you have not updated to Illustrator 22.0. Please update to 22.0 to get Puppet Warp tool

  14. Libraries Panel rendering is not correct

    THe rendering of this panel is incorrect, it doesn't let me align it properly with other panels

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. 91 votes
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    37 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  16. Sizing Glitch

    I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window…

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Spacebar not working as quick hand tool

    Spacebar has stopped working as hand tool as of 2018 update.

    296 votes
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    416 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can't assign keyboard shortcut to Properties panel

    It is not possible to assign a keyboard shortcut to the new Properties panel because it does not appear in the Edit>Keyboard Shortcuts dialogue.

    2 votes
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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Complete Reset (Again) of ALL Preferences After Update

    Not sure why this STILL happens, but every time there is a jump from one version of CC (today from CC 2017 to CC 2018), all preferences are dropped.
    All palettes are gone. Tool box is single column i/o 2 (as previously set). None of my preferences carried over from the version I was using right before updating. Very frustrating.

    5 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. CC 2018: The 'undo count' button in preferences is not responding

    Basically, I can click it but it doesn't respond.
    It's impossible to change the value.

    See video of the bug:
    https://www.youtube.com/watch?v=gSnDwWVZnhs

    3 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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