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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Mouse scroll doesn't work in Window menu

    Not only Window menu, but every menu, I guess, but Window is the main one where it really happens, when you have a lot of plugins installed.
    AI then draws arrow at the top and the bottom of the menu panel, and the only option to scroll it is by pressing these arrows with mouse.
    So
    1. Please allow mouse wheel to scroll it.
    2. Please allow us to choose between 'one panel, arrows' mode and 'unfolding panels' mode.

    2 votes
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  2. Eye icons are broken in AI in all panels


    1. In Photoshop, when you alt+click the eye icon in Layers (or Channels), Photoshop hides every other item, leaving only alt+clicked visible.
      Illustrator does not. It should, both in Layers and Appeaarance.

    2. When you click and drag eye icon across other eyes, it changes states of the items you drag your mouse through.
      In Illustrator it works only in Layers, but not in Appearance. It should.

    1 vote
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  3. Distribute spacing value field doesn't show units anymore

    The field used to show units (like '50 mm') in version 23.
    In 24 it says just '50' with no 'mm' after.
    If you type in your own unit, it won't recalculate in current units, as every other field in AI can do.

    1 vote
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  4. Cannot deselect the selected area even when nothing on canvas

    Like I said on title. When I use selection tool, it happens occasionally. It can not be deselect even when I lock and turn off visibility all my layers. The only way to solve this problem is turn off the current window, and reopen the file. It is really annoying. Please fix it. Thank you.

    3 votes
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  5. Effect Menu Not Scaling on 4k Screen

    Windows 10 Pro 64-bit, Illustrator 24.1.1 64-bit

    The effects menu does not scale on my Cintiq 16 Pro @ 4K

    1 vote
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  6. Reporting error on translation to Spanish

    I want to report a translation error (Spanish version) in the last version of AI that I've installed.I cannot find where to report it in the web, through a form or similar, so I decided to publish it here. I will write it in Spanish because is related to the Spanish version.

    Cuando intento aplicar un nuevo efecto "transformar" a un objeto que ya tiene ese efecto aplicado, me avisa que:

    "Esto se aplicará a otra instancia de este efecto.

    Para editar el efecto actual, haga doble clic en el nombre del panel Aspecto."

    El panel en cuestión, no se…

    1 vote
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  7. Layer

    I think the layer colors are wrong. In the following snipped, the purple ellipse and blue rectangle are assigned the color green in the UI but they really belong to the red layer.

    1 vote
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  8. Changing/removing "View using GPU/CPU" does not take effect.

    I use the command + e shortcut for another function, but no matter how many times i remove or change this shortcut from "View using GPU/CPU" it immediately reverts back.

    1 vote
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  9. Illustrator 2020 v24.1.1 - "Real-Time Drawing and Editing" can't save new symbol

    I tested the new Real-Time Drawing and Editing feature today and found that once I finished my drawing, dragging it over to the Symbols pane to create a new symbol as I normally would resulted in the attached error.

    This was the first bit of work I had done since enabling this new feature so I suspected it was the cause and I moved on to two other projects to confirm. One of those worked correctly - the simpler project - and the other did not. So two out of three drawings could not be turned into symbols, and the…

    1 vote
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  10. Tool buttons appear as copies in other toolbars

    I have some tools moved to additional toolbar.
    When the tool button I have in one toolbar (but not other) is chosen by the hotkey, the copy of that button appears in the other toolbar too, right below all buttons in the end. When you click a button instead of using a hotkey, the copy vanishes.

    1 vote
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  11. Scrolling or zooming causes deselection of objects

    Steps to reproduce:
    1. draw a rectangle
    2. Use the mouse to select ONE of the corners' radius handle (the bullseye handle inside the corner)
    3. Move the mousewheel to pan (or zoom) a small distance.
    4. The bug happens here! The corner radius handle is no longer selected, and dragging the handle now affects all four corners. This is no good if you want to have only one corner radiused. I only noticed this recently so I think it's a newly introduced problem.

    Panning or zooming should NOT affect the selections that the user has made.

    1 vote
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  12. The input fields and dropdowns get visual artifacts and then illustrator crashes sometimes after that.

    The text boxes and dropdowns get visual artifacts - resizing illustrator causes ui to disappear until you hover over it, and then illustrator becomes unresponsive or crashes after that.

    1 vote
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  13. Pinch to Zoom not working

    Seems this issue has been beaten to death with no resolution...Pinch to zoom and two finger panning does not work for me. I am using a Dell XPS 15" 9570 with everything updated. Macbook does this feature flawlessly however not on windows. I know I am not the only one. PLEASE fix this issue.

    1 vote
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  14. Save dialog box not showing on 24.1

    At Saving a document for a first time, it only appear the window box with nothing on it. Until I change of Desktop, everything appear in the dialog box, then I can go back to the Illustrator desktop, put a name to the file and save without more issues. I've downgraded to previous release (24.0.3) and everything works fine again.
    I use Mac 10.15.3, Multiple Desktops (One for Photoshop, one for InDesign, one for Illustrator), iMac 5K 24 GB RAM - 2 GB VRAM. The Illustrator version failing: 24.1

    1 vote
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  15. Selections are automatically deselected after a few seconds

    Lately, Illustrator will deselect anything I select with either the selection or direct selection tool (doesn't matter which one) and it makes for a very frustrating experience. Anyone have an idea to fix?

    I am running Dell (windows) latest AI version
    Core i9 2.9 ghz
    32GB RAM
    Windows 10 Enterprise ("1903)
    have a eGPU hooked up external 4k monitor with Radeon card.

    1 vote
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  16. Artboard Size in Properties Panel Arrow Key Enlarge/Reduce Increments Incorrect After 24.1.1 Update

    As of the latest patch (24.1.1), when using the up and down arrow keys to change the size of an artboard in the Properties panel, the increments are now full inches instead of 0.1 inch increments as they were in the previous version (24.1). Is there a way to revert this behavior back? This glitch also occurred a few years ago and was fixed in a subsequent update, so I'm hopeful it can be fixed again.

    On a related note, holding control (on Windows) and using the up and down arrow keys adjust the size by 0.6 inches which I…

    1 vote
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  17. Cannot maximize, minimize, resize, or close the program because the top bar is MISSING

    "Application Frame" doesn't exist in the Window drop down and that is the ONLY advice you give to fix this bug. I can't even use the program until this issue is fixed so it's useless paying for CC

    1 vote
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  18. Home page + document bug

    [BUG] When I return to the "Home" window, the GUI shows in a smaller area on the screen. If I proceed to open any document or create a new one, the window is inoperable and no UI shows up. I then have to restart AI to restore functionality.

    1 vote
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  19. Black Screen when opening Ai

    When opening or creating a new file on Ai, there is a black screen. I need to resize window to be able to start using it.

    1 vote
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  20. Shapes are not drawn at the same postions like ruler lines on some zoom levels

    When placing a shape, a retancle for example and snap one side to a ruler, shape side position relative to the ruler is different on different zoom levels.

    Sometimes it is exactly on the same position, like always expected. Sometimes its overflowing the ruler, sometimes its to far away.

    Very annoying. It feels like working Corel Draw in the 90th. :-(

    1 vote
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