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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Illustrator window resizes on file open from Windows explorer.

    Running Windows 10 v.1903 and Illustrator v.24.0.2; with Illustrator open and maximized in the background, when double-clicking an .ai file in explorer, or right-clicking and selecting "Open with > Illustrator 2020", the Illustrator window is resized (usually to it's smallest possible size).

    1 vote
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  2. Tools disappeared with update

    Tools disappeared. Pen add and minus points. No square with round corners.

    2 votes
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  3. Illustrator 2020 (24.0.3) stuck on Hand Tool (running macOS 10.14)

    Illustrator stuck on Hand Tool. I can click on any of the other tools (ex. Type Tool) but the cursor never changes and functionality remains stuck to Hand Tool... I CAN'T EDIT OR CREATE ANYTHING!

    6 votes
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  4. Comment "S" - Command "W"

    If you want to quickly save and close a document using the shortcut keys (command-s) and (command-w), illustrator will save the file but will not close it! And if you then use the shortcut key for closing (command-w) then illustrator closes other open files! WTF?

    2 votes
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  5. 3 votes
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  6. Progress in window or panel

    I almost never use the Application Bar (Mac).

    Maybe put a progress bar for saving files in a regular window or panel?

    1 vote
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  7. 1 vote
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  8. Please Make Adobe App shortcuts compatible with Security/Adware/Antivirus software

    I suddenly was seeing the "Space Bar Won't enable Hand Tool" problem that's been a plague for years. A few weeks ago, I installed AdGuard for Safari and Mac. I've been happy with it's ad blocking - but this was the culprit for the problem of the Space Bar not invoking the Hand Too, AND for Command+Space not invoking zoom. I've turned off the helpful ad blocker, and I can use my Adobe Apps (Photoshop, Illustrator, InDesign were all affected).
    After all these years, PLEASE fix these apps so that our computers can remain usable and safe while still having…

    1 vote
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  9. Document Info units do not match Document Setup units

    Select a path and open the Document Info panel. See attached image for all the needed details.
    Happens on the latest version of Illustrator 2020 (24.0.1).
    This is a regression, it did not happen in Illustration 2019.

    1 vote
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  10. Notifications appear on bottom of screen

    Notifications appear on bottom of screen. I drag them to the center of the screen but the position is not stored.

    1 vote
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  11. "In App" tutorials not actually In App

    When I click on these tutorials, nothing happens. When I called the help, they said there are only tutorials online.

    Why does this screen say "In App Tutorials" if there are only videos online? I'd assume that I could click on a tutorial option and it would walk me through the tutorial, similar to mail merge wizard. Or it would show pop up balloons with instructions on what to do, then I would do it.

    2 votes
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  12. Illustrator 24.0.1 lags...

    Copy and paste will freeze and take about 5-10sec before i can do anything after copying even on simple files. I have tried every different performance setting combinations. Its really like adobe is just letting more and more problems every time there is a new version released...

    1 vote
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  13. application became 'zoomed in'

    Application became 'zoomed in' – the whole interface looks bigger. Using on 2nd monitor with Wacom tablet.

    1 vote
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  14. Horizontal Scroll Not Working

    Horizontal Scroll Not Working. Windows 10 HP Spectre x360 Convertible 15-ch0xx. The horizontal scroll works on other apps and on Photoshop. The horizontal scroll only does not work on Illustrator. This is a new install because I am having my macbook pro repaired because I scratched my screen. On my mac the horizontal scroll works fine. The other problems I noticed on both my mac and the new PC install is the alignment distribute input unit of measurement does not show up sometimes. If I toggle the show/hide bounding box it fixes it. Also on both my mac and PC when…

    2 votes
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  15. Pixel preview is not aligned with non-pixel preview

    I make icons sometimes. I need to check them for pixel-perfection using cmd opt y (pixel preview). When I do that, I expect (and I believe Illustrator used to work this way) that the preview remains in the same place at the same scale so that I can meaningful toggle in and out of pixel preview to compare the vector shape with the pixel result. But when I do this using the keyboard shortcut noted above, the artwork jumps up and down both in scale and location on the screen. The repro steps are simple:
    1. Create a shape that…

    2 votes
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  16. Help link

    The link to help and tutorials does not work. I get a message saying that I need to be connected to the internet.

    3 votes
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  17. Scatter Brush - Can't modify settings after initial setup

    Hello,
    I'm running Adobe Illustrator 2020 24.0.0 on Windows 10.0

    There seems to be a bug with the Scatter Brush tool, which I've encountered in the past few releases.

    The "OK" button in the Scatter Brush Settings dialog doesn't seem to work; clicking it doesn't update the brush to your new settings. Instead, the dialog remains open as if the OK button was disabled (or the click wasn't registered). The same thing happens when there are no changes made to the options in the dialog...it simply won't register the OK button. Only the Cancel button closes this dialog (and no…

    2 votes
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  18. Toolbars missing + NO RESET available!

    All my toolbars are missing. Updated to last version after that happened - no change.

    RESET button on toolbars does not work.

    only ESSENTIALS CLASSIC toolbar selection allowed.

    4 votes
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  19. Cannot make invisible/visible layers

    Cannot manage my layers. The "eye" of the layers look like not working.
    Like you can see in my capture, the layers are not visible mode but still visible.

    Restarting computer is a waste of time, didnt work.
    I need this function to work obviusly. So fix them because I must spend my time looking for another version ( and I paid for the 2020 )
    MacOs High Sierra 10.13.6 2,8 Intel Core i5 8GB 1600Mhz.
    Wacom Cintiq Pro 16

    1 vote
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  20. Spanish mistraslation

    When you choose Object > Path > Simplify and go to advanced options, the line: "Show original path" is mistranslated to: "Mostrar ruta original". It should be: "Motrar trazado original".

    "Path" could mean ruta or trazado, in this case means trazado.

    1 vote
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