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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Color panel switches from secondary display to the primary display

    I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

    Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

    So here's the normal state:
    https://forums.adobe.com/thread/2549930

    See the Color panel at the bottom of the second-from-left column of panels on display…

    11 votes

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    15 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

    11 votes

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    10 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Selection of all objects inside a group instead selects group

    In previous versions of Illustrator if I was inside a group, and I selected all the objects, it would treat it like typical multi-selection. Now once I've selected all the objects, Illustrator behaves as though I have selected the group.

    For example, I have 3 objects at 40% opacity. I group them, so now there's a group (with 100% opacity) containing 3 objects (at 40% opacity). When I enter the isolated group, and I select the first object, the transparency shows 40%. Nothing changes when I select the second object (still shows 40%). However, when I select the third object,…

    11 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

    11 votes

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    12 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  5. scale with constrain not working

    Scale tool with constrain (shift key) is now very difficult to use when smart guides is turned on. In all versions prior to 22.0.1, you could easily use the shift key to contain scale when smart guides was on or off. Now, you must be so inhumanly accurate for constrain to work correctly when smart guides are on. It is just ridiculous that this bug was introduced now after so many years of Illustrator. Please fix! I should not have to turn smart guides off to use the scale with contain (shift key) effectively.

    11 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Zoom - Scroll Wheel

    In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
    I suggest just creating a hard wired button like photoshop did to fix this issue.
    This wasn't an issue with Illustrator CS4, so I'm not sure what changed.

    11 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. 10 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

    10 votes

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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Relinking multiple linked files at once

    Hello,

    Hi, I'm brutally struggle with Ai or even in Indd when it comes to changing arts from linked files with more artboards and replacing them easily. I have prepared board for printing and label cutting so that means I have couple of graphics ready to print and what I have to do is just relink linked file with another one AND and choosing different page its original file.

    I have one design like this with 3 artboards/pages and I have other 11 designs.

    In other project I have placed linked files. The problem is, each placed linked file Ai…

    10 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stuck on Rotate or Reflect Tool - Wacom Input Device

    I have run into this issue many times over the years (multiple AI versions) and figured I'd add to the posts about it.

    When using either the Rotate or Reflect tool, Illustrator often gets stuck. What I mean by stuck is that after trying to rotate or reflect some artwork, the Rotate or Reflect tool remains active as if you never released right click. This makes it so that every subsequent movement just rotates around the artwork as though you were still holding down right click. If you try to click elsewhere in the program, nothing happens. Clicking with a…

    9 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Full Arabic support not available with multiple languages installed

    macOS 10.13.6, Illustrator 2019

    When any language version of Illustrator installed other than Arabic, the full Arabic support is not available. Digits Type and Diacritic Positions are missing from the Character palette, and RTL/LTR and Kashidas are missing from the Paragraph palette, and corresponding tools are missing from the toolbar.

    Also, Arabic must be be installed from nothing - no previous language can be installed.

    AI does have the Middle Eastern composer options in the Paragraph menu, and correctly ligatures Arabic when one is set, but RTL is needed for correct punctuation and number display.

    Non-Arabic versions of AI do…

    9 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Toggling tabs does not refresh/display correct file.

    When multiple files are open, toggling from one file to another (via tabs) does not always display the correct file.

    I've only encountered this bug with CC 2019.

    Each release = less usable + more bugs

    9 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Graphic Styles Panel Crashes Illustrator (macOS Movaje)

    Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.

    On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.

    I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.

    9 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Zoom Tool – Zoom out sometimes doesn't work

    I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.

    Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.

    Illustrator 22.01 Mac

    9 votes

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    7 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. The interface doesn't appear

    When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.

    Intel Core i3-5005U CPU @ 2.00 GHz
    4Gb ram
    64bits system

    9 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  16. Mouse click sticking

    This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.

    Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.

    9 votes

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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Right click menu location bug. Win10 200% scaling.

    When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

    https://youtu.be/WySXd6viYac

    10 votes

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    13 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Turn off this ****** tour

    For the love of , take this thing off, or at least give the option to turn it off, every time I open illustrator this ** pops out.

    TAKE IT OFFF!!!

    8 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. New version of Illustrator Smart Guides do not work

    Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.

    8 votes

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    6 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator 2020 (24.0.3) stuck on Hand Tool (running macOS 10.14)

    Illustrator stuck on Hand Tool. I can click on any of the other tools (ex. Type Tool) but the cursor never changes and functionality remains stuck to Hand Tool... I CAN'T EDIT OR CREATE ANYTHING!

    8 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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