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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Dropdown for stroke width in Appearance says 'mm' when units are 'px'

    AI 22.0.2
    All units are set to 'px'.
    Appearance stroke width dropdown says 'mm'.
    Stroke same dropdown says 'px' all right.

    7 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. cannot merge layers

    version 22.0.1 brand new download of illustator

    The action cannot complete because a parameter is invalid.
    (possibly a program error) ......... this is what i get when trying to merge layers.

    7 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cut master 3 not working after update

    Illustrator just updated to CC2018 and now my cutmaster 3 plug-in is not working or in the file tab.

    7 votes
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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Please contact plugin developer and get a plugin compatible with the CC 2018. You also have a choice to install previous release of Illustrator to ensure uninterrupted work till you procure CM plugin that is compatible with latest release.

  4. Illustrator 2020 (24.0.3) stuck on Hand Tool (running macOS 10.14)

    Illustrator stuck on Hand Tool. I can click on any of the other tools (ex. Type Tool) but the cursor never changes and functionality remains stuck to Hand Tool... I CAN'T EDIT OR CREATE ANYTHING!

    6 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Relinking multiple linked files at once

    Hello,

    Hi, I'm brutally struggle with Ai or even in Indd when it comes to changing arts from linked files with more artboards and replacing them easily. I have prepared board for printing and label cutting so that means I have couple of graphics ready to print and what I have to do is just relink linked file with another one AND and choosing different page its original file.

    I have one design like this with 3 artboards/pages and I have other 11 designs.

    In other project I have placed linked files. The problem is, each placed linked file Ai…

    6 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. STOP THE 'A New Version Or Illustrator Is Now Available' Pop Up annoying everyone...

    How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???

    ITS REALLY ANNOYING!!!!!!!!!!!!!!

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change Scale tool behavior - revert back to scaling proportionately, shift & drag

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how…

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Window resize handle broken

    Whenever I try to resize a document window now by clicking the lower right corner, it snaps to a larger size that fills the width of my screen and goes off the bottom beyond what my cursor can reach. I have to click the resize button at the top to undo. The only way I can now resize any window correctly is by dragging out from the sides and bottom individually. This is very time consumiing. Just fix it to how it used to work in every other previous version. It shouldn't take extra time with every new 'feature' you…

    6 votes
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. AI don't expand folders in File > Scripts when you have over some number of nested folders

    I have 57 folders inside Scripts root folder.
    They are well-organized and have several levels of hierarchy:
    10 general folders containing (or not) files and folders. The deepest level is 3 folders.
    AI ignores folder content at I would say folder 54 and don't expand the last three. Clicking won't help.
    Do you have any limitations for nested folders in AI?
    Why it is not documented then?
    Anyway, fix it, please.
    Fix at least something besides your fresh CC 2019 bugs (that you still don't fix).

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator 2019 - anchors are now invisible unless selected?

    I installed the newest AI update (v23) and started testing some of the new features when I noticed that the anchor points that I rely on for my work have vanished. I've attached screen snips to show the difference between AI 2018 and 2019.

    That little magenta X shows up in earlier versions but now it's invisible. It's still present and can be selected if I know where it is but that defeats the purpose, in my opinion. There must be some way to turn these back on, right?

    I've tried toggling many settings in the menu and the closest…

    6 votes
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    Need More Info  ·  24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. New File and Help Tabs Not Working

    This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.

    I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File…

    6 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  12. Precision touchpad scroll jittering

    On my XPS 13 9360, I am having issues when scrolling horizontally or vertically. The scrolling is not fluid; when scrolling at low speeds, the canvas actually scrolls the incorrect direction. This is present in dropdown menus as well. It seems like there are two scrolling actions that are fighting each other, but I am not sure.

    6 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Entering a text field should select value by default

    There are certain default behaviors that one becomes used to when using a computer and Adobe appears to have completely disregarded this with respect to manually entering values! Please fix this serious bug.

    When clicking on any modifiable value field, a single click should select the entire contents of the field by default. If I click on the width field in the Illustrator top bar, I should be able to simply type a width and hit tab or enter to apply. THIS IS NOT HOW IT WORKS.

    If I see that my width is only off by a small amount…

    6 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  15. Flickering Cursor

    The cursor constantly flickers on my MacBook Pro 2017 with Touchbar.

    Really annoying.

    6 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

    5 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Realtime Preview makes rulers and objects disappear when moving

    In Illustrator 24.1 the real time editing feature makes guides or other objects that have no fill or stroke or an object with a white fill and no stroke disappear when moved.

    5 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Home screen lists unmodified files as "Last modified"

    The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.

    The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.

    It would be useful to have both these options, but the current situation is wrong and misleading.

    5 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  19. Ctrl+Tab does not work when Caps Lock is on

    When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.

    When Caps Lock is off, the Ctrl+Tab shortcut works normally.

    I believe that this is not intentional behavior.
    All the computers in my studio are experiencing this problem, resetting preferences does not help.

    Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
    Latest Illustrator version
    Intel i7 processor
    32 GB of RAM
    NVIDIA GTX graphics card

    5 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Menu Bars dont hold. keep disappearing

    Hi,
    This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(

    Also, the keyboard shortcuts don't work. please help!

    5 votes
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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