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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. cannot merge layers

    version 22.0.1 brand new download of illustator

    The action cannot complete because a parameter is invalid.
    (possibly a program error) ......... this is what i get when trying to merge layers.

    5 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Spelling mistake in the touchbar Arrange option

    On the newer MacBook Pros with touchbar, there's a spelling mistake if you go to the arrange option on the touchbar. It says "Bring Froward" instead of the usual: "Bring Forward"

    5 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Complete Reset (Again) of ALL Preferences After Update

    Not sure why this STILL happens, but every time there is a jump from one version of CC (today from CC 2017 to CC 2018), all preferences are dropped.
    All palettes are gone. Tool box is single column i/o 2 (as previously set). None of my preferences carried over from the version I was using right before updating. Very frustrating.

    5 votes
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  4. Icon enlarge for no reason

    This has been a little bit of a problem. I have latest version of Adobe Illustrator version 24.1.2 running macOS Catalina 10.15.4. It a little annoying and I thought the next update would have solve the issue but it did not. Here is a bug that is strange. Thanks!

    4 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Welcome Screen Icons Oversized

    The preset icons on the Welcome Screen are crazy oversized and don't line up the way they used to. I quit, restarted my computer, same issues.

    4 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. UI bug occurring daily

    Everyday after the most recent update I've been getting the bug where the user interface glitches as seen in the photo. The print dialog box also show completely blank until the mouse hovers over the buttons then only the button show up and the rest of the dialog box stays white.

    4 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Guides are too thin since last update

    Since the last update (23.0.4) guides are almost invisible, especially when using the document grid in combination.

    This is only the case when GPU performance is on. When it's switched off, the guides appear as usual. In the previous Illustrator version this problem didn't exist...

    The strange thing is: while dragging other guides, or making a rectangle selection with the Selection Tool, the guides become thicker again. But, when I release the mouse again, they become thin again.

    I work on a MacBook Pro (Retina, 15-inch, Mid 2014) model, NVIDEA GeForce GT 750M 2GB Intel Iris Pro 1536 MB. MacOS…

    4 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Export for screens: in sRGB, embedding colorsync profile, compression for PNG

    I see a difference in options between photoshop and illustrator. For Illustrator, it would make sense to export for screens and force a conversion to sRGB –even when your drawing is still in CMYK. I notice that Illustrator doesn't change colormode, while Photoshop does (when exporting, PS converts to the working RGB or sRGB if you make that choice).
    Besides that, I think it is very important to add compression to PNG files. And why not embed colorsyncprofiles in PNG files? It's a benefit when profiles are embedded because webbrowsers will show the image as similar.

    4 votes
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  9. command-option buttons not working. can't duplicate or get to selection tool by hitting command when I am using another tool

    when I am using a tool and want to get to the selection tool without releasing the other tool I am working with (like if I am typing and want to move the text I can just hit command and the curser changes to selection tool and I can move it and when released automatically becomes the text tool again, use this for many different tools).

    -when I hold command and option down it would duplicate but it is not duplicating.

    4 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. File tab header has different file name, but same file is displayed on both tabs

    File A is open.
    File B is double clicked to open in new tab.
    File B info appears in tab header, but File A is displayed as the contents.
    File B can be closed and its original contents are preserved.

    Illustrator 20.03
    Mac OS 10.14.4

    4 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unable to drag objects

    I have come across this several times now. Unable to reproduce, but periodically you lose the ability to drag objects in Illustrator. You can rotate, nudge and use manual transform tools, but can't left-click + drag. The only way to resolve it is to restart the machine (not just Illustrator). A nuisance! Build 23.0.2 Win 10 64.

    4 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Workspaces not working, all panels hidden on start up.

    Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.

    I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.

    Windows 10 Pro, 64 bit
    Intel i7-7700
    16GB Ram
    GeForce GTX 750 Ti

    4 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. Lost Action Shortcuts

    It is telling when "Actions" is not even included in the "category" menu.

    Load a saved Action set that includes Actions with keyboard shortcuts
    Perform an "Undo" in AI
    The Actions you just installed will be deleted
    Perform a "Redo"
    The Actions will reappear but without keyboard shortcuts.

    First: "Undo" should NOT affect the Actions.

    Second: What is the deal with the lost Shortcuts??????

    I am looking for a compelling reason to "upgrade" Illustrator. I am told this bug still exists in CC 2019!

    4 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. The keyboard stops to work

    The keyboard stops to work with no reason apparent. I have to restart the app to fix it (for a while).

    4 votes
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Problem with snap / smart guides

    Illustrator 22.1, Max OSX High Sierra 10.13.3

    The smart guides are always a little off, unless I zoom a lot.

    For example, when I want to cut a path at an intersection, with CC2018, the cut is always a little off.

    It happens with many other actions: moving anchor points, clicking on a path end point to continue drawing, adjusting tangents... the smart guides show the correct point, but the action snaps to something else.

    See the example below, where I'm trying to continue that red line.

    4 votes
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  16. 4 votes
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    8 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Document as tabs does not work

    Cannot get Open Documents as Tabs to work. If more than one document is open how can I switch between documents.

    4 votes
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  18. Vectors disappearing

    When working on art-boards with a lot of vectors, not all of them show up. It's as if it can't handle working with that many.

    4 votes
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  19. Wacom Cintiq major problem

    Wacom Cintiq and Illustrator 22.0.1 doesn't work. Cintiq cursor is stopping to respond after 2 seconds. In other apps it works without problem. Issue appeared after latest update.
    Wacom drivers are up to date

    4 votes
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  20. Polish translation TERRIBLE QUIRKS

    ADOBE ILLUSTRATOR
    POLISH TRANSLATION

    1)

    WHERE
    Right click on typographic object

    ENG
    Create Outlines

    PL current
    ZmieĠna krzywe

    PL proper
    Zmień na krzywe

    REASON
    A terrible, ugly typo - present for many editions of Illustrator!!!
    Ġ character does not exist in Polish language
    IT MAKES ME SICK EVERY TIME I LOOK AT IT!!!

    2)

    WHERE
    Illustrator CC -> Preferencje -> Jednostki
    Illustrator CC - > Preferences -> Units

    ENG
    Type

    PL current
    Typ

    PL proper
    Tekst

    REASON
    Translator didn’t give a **** about the context

    3)

    WHERE
    Nazwa palety narzędziowej: Odnajdywanie ścieżek
    Tool palette name: Pathfinder
    MENU: Okno -> Odnajdywanie…

    4 votes
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