941 results found

1. Cannot re-select zoom level in status bar

   I recently updated to MacOS Sonoma and Illustrator 27.9. I am using a single monitor setup. I can select the zoom once from the status bar, but when I try again it is not selectable.

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2. Horizontal Scroll **** + mouse wheel

   On mac OS, Illustrator version 27.8

   Scrolling horizontally using SHIFT key + mouse wheel, is broken, and appears to be an obvious mathematical error.

   Expected behaviour is for the view to scroll left or right.

   Actual behaviour is that is works at some zoom levels, say 300% or 400%, but at higher zoom levels it barely scrolls a few pixels, and at 100% or less, it scrolls the entire page or worse for the smallest increment of the mouse wheel.

   It seems clear that the zoom amount has been factored into the scroll amount inversely by accident.

   This is a rudimentary feature of the UI, and important. Also a seemingly quick one to find and correct.

   Am I right?

   On mac OS, Illustrator version 27.8

   Scrolling horizontally using SHIFT key + mouse wheel, is broken, and appears to be an obvious mathematical error.

   Expected behaviour is for the view to scroll left or right.

   Actual behaviour is that is works at some zoom levels, say 300% or 400%, but at higher zoom levels it barely scrolls a few pixels, and at 100% or less, it scrolls the entire page or worse for the smallest increment of the mouse wheel.

   It seems clear that the zoom amount has been factored into the scroll amount inversely by accident.

   This is a… more

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3. Giant splash screen ads in paid for, professional subscription is a BUG

   I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.

   I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline event.

   Last night at 2am, after a nearly 15 hour day, I had one pop up that had the "oh please do bother me with this again later" button off the screen, so there was NOTHING I could do. Thankfully after about 20 long, tense minutes I was able to save my drawings and close Illustrator to get rid of them.
   Yes I've turned off splash screen welcome and tool tips, but you know what? those are not tool tips, those are ADS. I've been using AutoCAD for over 30 years, but I'm new to Illustrator, so I kinda NEED the tool tips, at least the minimal hover ones so I can get a clue what a button is since I don't have it all memorized yet.

   There are hundreds of comments in your user groups and others going back years from your customers who are disrupted and enraged by this practice. What exactly are you getting out of it? I can choose a tutorial whenever I want, I don't need them shoved in my face. It surely isn't selling anything, I'VE ALREADY PAID.

   GIVE US THE COMPLETE METHOD TO END THIS PRACTICE without losing actual, useful functionality.

   Julie Walker
   Honeywell

   I am sick to death of the huge, intrusive, non-cancelable, and occasionally completely incapacitating ads popping up in a very expensive, professional, enterprise-level paid-for subscription. This is so unbelievably unprofessional and unconscionable in a paid subscription.

   I have been working for 10+ hours today in Illustrator and Photoshop, and have had several pop ups. But this one was the last straw. It nearly covered the whole screen. I can't close it and tell it never ask me this again, oh no, I can only request that it defer the annoying shill until the middle of another, future, equally tense deadline… more

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4. Selection of Advanced Option When Creating New Artwork Seems Buggy

   The drop down menu of the selections for Advanced Options when creating new artwork looks buggy. The selections text gets cut off, and the drop down menu bar seems condensed hence not able to see the text of the selection.

   I'm on Windows platform, desktop.

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5. Illustrator Window hopping around constantly - unusable

   A lot of times when I use any illustrator function, like switching to layers, switching panes, or choosing any tool - the window just jumps away.

   What the heck is that? It makes it unusable because my window just jumps around on the screen?

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6. Page ruler covers contextual task bar

   The default position for Contextual Task Bar is on top left corner of the page and when the ruler is on top half of the bar is covered by ruler. The user must relocate the bar to use it properly...

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7. Image Trace panel becomes empty when docked

   with the new update, image trace is not working properly. it keeps on being empty . and you can only choose from the options from above not in the window . then i have to always restart illustrator and close the tab of it and reclick the image trace tab for it to show temporarily because when you do an image trace then click on "advance" it will again be blank! no options just grey

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8. Transparency panel shows 0% for the mixed opacity values

   When having a selection of art with mixed opacity values, Transparency panel should display blank, as Illustrator does for color values or stroke weights, but instead it lies they all have 0%.

   Take a look at the GIF attached.

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9. Toolbar menus display only two rows at a time

   I'm using Illustrator 28.0 on Windows 11 Professional, Lenovo ThinkPad laptop. Since the latest update, the toolbar menus show only two rows with the option to scroll up/down to see the other items (two at a time), which is very inconvenient. I've closed and restarted Illustrator, but no change to the interface.

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10. 'Creative Cloud Files' folder shortcut keeps appearing in Finder side bar

    I delete this shortcut every time it reappears, how can I stop it from reappearing? I thought Adobe deprecated the file sync? I have been seeing notifications about it going away in February 2024.

    Anyways, it's annoying, i've never used CC file storage, it would be great to be able to completely remove it from the UI.

    Illustrator 28.2
    MacOS Sonoma 14.2.1
    MacBook Air M2

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11. Can't copy paste between tabs using the keyboard shortcut

    I've found lately that copy pasting content from one open document to another doesn't work when using the Ctrl-V shortcut. Manually selecting Edit->Paste from the menu seems to work as a workaround.

    I'm using Illustrator 28.7.1 64-bit on Windows 10 21H2

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12. UI scaling reverts when using a 4K monitor

    I've enabled UI scaling to the second smallest option, and it initially works, but if I open a window from my workspace when the workspace is collapsed into icon view, and then go back to the full workspace view, the UI for the window downscales. Steps to reproduce:

    1. Set UI scaling to second smallest option
    2. Restart Illustrator
    3. Expand Workspace to panels (note UI size)
    4. Collapse Workspace to icons
    5. Click on an icon to open window
    6. Click on the same icon again to collapse the window back to the Workspace
    7. Expand the Workspace to panels again (note UI size for the window you opened is now smaller)

    Note: This only happens if the program is in fullscreen mode.

    Illustrator version: 27.9 (64-bit)
    Windows version: 10.0.22621 Build 22621 (Windows 11)

    (The screenshots uploaded in the wrong order)

    I've enabled UI scaling to the second smallest option, and it initially works, but if I open a window from my workspace when the workspace is collapsed into icon view, and then go back to the full workspace view, the UI for the window downscales. Steps to reproduce:

    1. Set UI scaling to second smallest option
    2. Restart Illustrator
    3. Expand Workspace to panels (note UI size)
    4. Collapse Workspace to icons
    5. Click on an icon to open window
    6. Click on the same icon again to collapse the window back to the Workspace
    7. Expand the Workspace to panels again (note UI size for the… more

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13. Shortcut for "New from template" does not always work on the home screen

    Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.

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14. Incorrect handling of mouse clicks on the Home Screen

    On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

    Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

    Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events), and the click will still be registered.

    For example, this is correct for the same Home Screen, if you try to click on one of the Presets buttons.

    This is a minor issue if one uses a mouse. But many graphic designers use graphic tablets. And with a graphic tablet it's very difficult to perform such a click. Meaning that for a significant part of the Illustrator's user base the recent documents section is very inaccessible.

    On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

    Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

    Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),… more

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15. The work area moves by itself

    The workspace moves by itself, I can't stop it, the arrows for moving in the program don't work, it's impossible to work in Adobe programs

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16. HEX References don't copy first time when you click on them!

    It's a new bug. But every time I click on the HEX panel in the Color palette, and press 'CMD+C' to copy, it deselects it the first time I do it, so every time I have to do it again. IT'S INFURIATINGLY TIME-WASTING.

    A similar thing happens in Photoshop, when you click on the 'Opacity' in the top of the layer palette. When you clicked on the word 'Opacity' it used to highlight the percentage so you could type your own, or 'Shift+down-arrow or 'Shift+up-arrow' to increase or decrease the opacity, or just type your own in. This doesn't happen any more either!

    It's a new bug. But every time I click on the HEX panel in the Color palette, and press 'CMD+C' to copy, it deselects it the first time I do it, so every time I have to do it again. IT'S INFURIATINGLY TIME-WASTING.

    A similar thing happens in Photoshop, when you click on the 'Opacity' in the top of the layer palette. When you clicked on the word 'Opacity' it used to highlight the percentage so you could type your own, or 'Shift+down-arrow or 'Shift+up-arrow' to increase or decrease the opacity, or just type your own in. This doesn't happen… more

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17. Window keeps resizing

    The window keeps resizing. I use Spectacle (a simple window resize tool that works with every other program). It's very handy to have shortcuts to move windows around like PCs do, but Mac doesn't support by default.

    Now when I do certain actions, the window shrinks back down to less than full size. It's very annoying and never used to happen. Please fix!

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18. Illustrator window moves behind all other windows when you reposition the frame

    When selecting a window in Illustrator it immediately falls to the background as I move it around. VERY obnoxious.. this is also happening in Photoshop.

    Mac Studio, 64gb, Ventura 13.2.1, latest version of AI and PSD.

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19. "export for screens" beachball bug

    I am on a M2 MBA running the latest macOS. I have a bluetooth Logitech MX master 3S. I have illustrator 28.1

    When using 'Export for Screen', if I have a document with 20+ artboards, there is a scrollbar on the Artboards tab.

    If I use the mouse LEFT BUTTON to drag the scrollbar or use the mouse LEFT BUTTON to click on the arrows on the scrollbar, Illustrator will beachball and I have to use Force Quit to close it.

    If I use the mouse WHEEL to scroll the panel, I am able to make my selections - the panel scrolls, I am able to tick items by using the LEFT BUTTON..

    I've noticed this behaviour for Illustrator 2022, 2023, 2024.

    I am on a M2 MBA running the latest macOS. I have a bluetooth Logitech MX master 3S. I have illustrator 28.1

    When using 'Export for Screen', if I have a document with 20+ artboards, there is a scrollbar on the Artboards tab.

    If I use the mouse LEFT BUTTON to drag the scrollbar or use the mouse LEFT BUTTON to click on the arrows on the scrollbar, Illustrator will beachball and I have to use Force Quit to close it.

    If I use the mouse WHEEL to scroll the panel, I am able to make my selections - the… more

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20. Grey Work Area (unresponsive)

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at all.

    That means nothing happens when I recenter the artwork in the window (still just blank grey), and I can't create a new artboard.

    This is not a version issue, I have uninstalled and reinstalled 3 different versions, going back to version 27, which has briefly worked, but then overnight Adobe shut down with an error and I'm back to not being able to work on anything.

    I have tried turning on and off the legacy new menu item to no benefit. The issue is in the document window itself, not a menu.

    This is getting really frustrating and I need to use this program for work.
    Any help is really appreciated

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at… more

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