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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. tools panels disappeared.

    I've just updated the software and got a dialogue box that some preferences were missing, then the interface changed to the dark one (I opt for the lightest one) and then all my tools seem to have disappeared and I can't get them back. I've quit, reopened, and repeated after restarting but same problem so far exists.

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create New

    I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. UI bug

    illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator

    UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  4. Name layer pop up panel appears twice

    On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. Constrain proportions via text entry no longer working

    According to the Illustrator User Manual, and in previous versions, with respect to Reshaping Objects (https://helpx.adobe.com/illustrator/using/scaling-shearing-distorting-objects.html):

    "You can also maintain proportions by entering a value in the W or H box, and then pressing Ctrl (Windows) or Command (Mac OS) while you press Enter."

    This no longer works and is rather annoying. Thank you.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. I can't paste into a new layer

    I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?

    1 vote
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Asset Export Panel Empty

    Unable to use "Asset Export" because the panel is empty. Help please.

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. "New Document" window doesn't scale on Windows 10

    On Windows 10, the "New Document" window (reachable from the "Get Started" window by pressing "Create new...", for example) doesn't scale according to the scaling set in Windows display settings.
    Set to 250% (Windows recommendation), the window looks fine.
    Set to smaller values, the content doesn't fit in the frame. See attachment (200%).

    1 vote
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Flickering cursor

    70% of the times I used to use Illustrator CC 2017 my cursor used to flicker extremely fast switching from the tool I have selected to the default black pointer. With CC 2018 looks like it's 100% of the times.
    It's very annoying especially when I have to make accurate selections.

    11 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mouse click sticking

    This problem only seems to happen in Illustrator. I have not seen this issue when I use Photoshop.

    Clicking with the mouse, does not always work as expected. It is almost like there is a long delay before the release is detected, resulting in a drag operation. Sometimes I see the spinner appear after I click. I have tried a different mouse, same issue. In the video, I am only ever doing a quick click, without moving the mouse.

    9 votes
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    11 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Issue when typing in the font name field to find a font

    v. 22.0.0
    iMac 2017 on High Sierra

    I use English and Greek keyboards on my Mac.

    Very often I start typing in the Fonts field to find a specific font.
    If the keyboard is set to Greek when I start typing, I delete anything I have typed, use the keyboard shortcut and start again.

    The bug is that the shortcut to switch keyboard language doesn't work while I am doing this.

    I have to grab the mouse and go on the Mac's menu bar and do it there, then go back in illustrator and start typing again.

    1 vote
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Dual Screen - Prompt window display on the wrong screen - Mac

    The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.

    2 votes
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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Toplayers in layer panel flip open when opening files, even after closing them when closing the file.

    Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.

    2 votes
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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  14. Illustrator 2018 Crashes

    Surface Book crashes within minutes of starting drawing in Illustrator 2018. Have done a complete diagnostic check of my machine with Microsoft online and there are no issues there. What should I do?

    1 vote
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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. UI Not Scaling Down

    After updating to the 2018 version of Illustrator, I found that the UI wasn't scaling to the proper resolution. I expected it to be proper & have smaller buttons & such. In reality, all of the tools & toolbars are bloated like it's scaled to 200%.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Libraries Panel rendering is not correct

    THe rendering of this panel is incorrect, it doesn't let me align it properly with other panels

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sizing Glitch

    I have updated my Photoshop and Illustrator programs but when I boot them up to see the home screen where I would like to see "new" "open" and previous projects, I am greeted by a glitched window that, no matter what size I try to make it, will always fail to work. I have tried countless times and have only run into this problem with the new update. at first I had thought it was an issue with my monitor but soon realized that even with two different monitors hooked up (including the computer one) I get a glitched window…

    1 vote
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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Layers Window Twirl Down Icon Issue

    I only know of this occurring on the latest version of Adobe Illustrator CC 2017 for Windows 8.1. In the Layers Windows, there's a very slight graphical bug. A locked group within another locked group is expanded to show what it contains by pressing the sideways "V" shaped arrow to the group's left side. As expected, the arrow plays its animation of rotating into the downward "V" shape and expanding the group. However, when the locked group is compressed down again, the button to expand the group disappears and is unclickable until clicking off to another item in the Layers…

    3 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. release to layers not working

    release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  20. zoom tool?

    did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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