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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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939 results found

  1. "export for screens" beachball bug

    I am on a M2 MBA running the latest macOS. I have a bluetooth Logitech MX master 3S. I have illustrator 28.1

    When using 'Export for Screen', if I have a document with 20+ artboards, there is a scrollbar on the Artboards tab.

    If I use the mouse LEFT BUTTON to drag the scrollbar or use the mouse LEFT BUTTON to click on the arrows on the scrollbar, Illustrator will beachball and I have to use Force Quit to close it.

    If I use the mouse WHEEL to scroll the panel, I am able to make my selections - the…

    1 vote

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  2. Toolbar menus display only two rows at a time

    I'm using Illustrator 28.0 on Windows 11 Professional, Lenovo ThinkPad laptop. Since the latest update, the toolbar menus show only two rows with the option to scroll up/down to see the other items (two at a time), which is very inconvenient. I've closed and restarted Illustrator, but no change to the interface.

    1 vote

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  3. Can't go full screen on Mac

    The latest version of Illustrator (28.1) will not go full screen. When I click the maximize (green plus) button in the top left of the window it does nothing. I'm running Ventura 13.4.1

    1 vote

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  4. モックアップの宣伝ポップアップが、右上に出てくるのを閉じても、またイラレを立ち上げると出てくるので、一度閉じたら、二度とでてこない機能をつけてほしいです。 / Mockup ad reappears on relaunch

    モックアップの宣伝ポップアップが、右上に出てくるのを閉じても、またイラレを立ち上げると出てくるので、一度閉じたら、二度とでてこない機能をつけてほしいです。

    1 vote

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  5. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. Fix rich tooltips causing screen flickeringin still in 28.1 64 bit win 11

    Please fix rich tooltips. they still keep flickering the screen completely when the pop up. User fix is to turn rich tooltips off in prefernces.

    1 vote

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  7. Error de bloqueo

    Al utilizar el programa se queda colgado y me obliga a forzar salida. Luego de cerrarlo me tira que es un error de bloqueo.

    1 vote

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  8. The work area moves by itself

    The workspace moves by itself, I can't stop it, the arrows for moving in the program don't work, it's impossible to work in Adobe programs

    1 vote

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  9. Menu items missing

    I guess this is a bug, but a lot of items are missing from the menus on my Illustrator. The ones I notice most are Window and Object, I'm not sure if stuff is missing from the other menus as well. I have everything up to date, and I'm on Windows 11, version 23H2.

    1 vote

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  10. Grey Work Area (unresponsive)

    I'm on a 2020 Dell XPS 15
    Tried Versions 27, 27.4, 28 and most recent of Illustrator.
    Only started having this issue within the past month.
    All other Adobe products are working perfectly fine.

    When attempting to open any existing document, the work area briefly flashes with the document before turning into a blank grey screen. I can't click on anything in the work area, but the tools can all be selected. The mouse icon doesn't change from the windows white mouse icon to the larger black Adobe mouse icon, so it seems like the work area isn't functioning at…

    1 vote

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  11. Can't Switch Between Documents / Windows

    Having multiple documents open - sometimes I can switch between them with a quick Alt-Tab, but mostly I get the error sound (Windows).

    Using Alt-Tab or using the mouse has the same results.

    On occasion I can switch documents, but that's usually one out of ten attempts.

    This only happens with Illustrator documents/windows - so if I tab over to another program there isn't an issue.

    1 vote

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  12. Dragging Pallets from monitors with different magnifications causes problems

    I have two monitors on my desktop. Both are 4K but one is set to magnification 100% and the other set to 175% for easy reading. When I run Illustrator on the 100% monitor and the pallets slip over to the 175% monitor, the pallets enlarge to 175%. Dragging them back to the 100% monitor leaves them at 175% magnification (which is much bigger than everything else).

    The magnified pallet still takes up the size of the regular un-magnified pallet, but the contents are too big to work and there are no scrollbars. So the Pallet boundaries are resized, but…

    1 vote

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  13. Tool window won't update content when clicking on a different tab

    This bugs seems to come on after a while of everything working normally.

    I have multiple windows (e.g. 3 - Character/Paragraph/Open type) grouped together on one panel. When I click on an unfocussed tab to bring that to the front, nothing changes. The content below remains the same.

    For example if 'Character' was in focus, and I wanted to access 'Paragraph' options. If I click on the 'Paragraph' tab, I still see the 'Character' options.

    See video.

    This is also happening with the document tabs too. I click between my open documents and nothing changes on the artboard below.

    I…

    1 vote

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  14. Pfadwerkzeug

    Das Pfadwerkzeug funktioniert bei mir nicht,es kann nicht angeklickt werden da es grau ist, es funktioniert nur das Pfadwerkzeug Vertikal jedoch benötige ich das "normale" Pfadwerkzeug. Arbeite am Laptop.

    1 vote

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  15. Shift does not select multiple items any longer - Ai 28.0 / Mac OS 14.0/Mac Studio 2022

    Adobe AI upgraded on my system today to Illustrator 28 - 2024. Shift no longer works to select multiple objects or points. I use illustrator about 4-8 hours a day so I am very aware of the intended capability of the shift key while working. I have rebooted to hope for a resolve .... I can't seem to regain the functionality. My previous version of Ai did not perform this way. Bummed to consider having to downgrade back to previous version of Ai. Hope this helps bring attention.

    1 vote

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  16. Shortcut for "New from template" does not always work on the home screen

    Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.

    1 vote

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  17. status bar

    상태바를 화면의 원하는 곳으로 옮길수가 없어요.

    1 vote

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  18. Cannot re-select zoom level in status bar

    I recently updated to MacOS Sonoma and Illustrator 27.9. I am using a single monitor setup. I can select the zoom once from the status bar, but when I try again it is not selectable.

    1 vote

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  19. Window keeps resizing

    The window keeps resizing. I use Spectacle (a simple window resize tool that works with every other program). It's very handy to have shortcuts to move windows around like PCs do, but Mac doesn't support by default.

    Now when I do certain actions, the window shrinks back down to less than full size. It's very annoying and never used to happen. Please fix!

    1 vote

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  20. UI scaling reverts when using a 4K monitor

    I've enabled UI scaling to the second smallest option, and it initially works, but if I open a window from my workspace when the workspace is collapsed into icon view, and then go back to the full workspace view, the UI for the window downscales. Steps to reproduce:

    1. Set UI scaling to second smallest option
    2. Restart Illustrator
    3. Expand Workspace to panels (note UI size)
    4. Collapse Workspace to icons
    5. Click on an icon to open window
    6. Click on the same icon again to collapse the window back to the Workspace
    7. Expand the Workspace to panels again (note UI size for the…
    1 vote

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