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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…

    2 votes
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  2. GPU Issue in Touch Mode on Surface Pro (2017)

    Hello,
    I have been having a repeated issue with Illustrator leaving checkerboard artifacts onscreen when drawing in Touch Mode on my Surface Pro. After drawing for a while, Illustrator will crash. I've included a clip displaying the artifacts I'm talking about.

    A related issue happens at random when drawing, where the outline will display in red while I'm drawing it, then the line won't actually get drawn. Sometimes when selecting or scaling objects they will similarly display the scale happening, but then nothing actually happens. Usually Illustrator crashes after that.

    2 votes
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  3. GPU Stroke Rendering Issue

    OS: macOS High Sierra 10.13.6 Build 17G5019
    2 x Xeon E5-2690 v4 CPUs (don't ask ;) )
    64 GB RAM
    NVIDIA GeForce GTX 1080 8191 MB
    GPU Driver Version: 387.10.10.10.40.122
    CUDA Driver Version: 418.105

    Hi, I noticed a small rendering issue with strokes in GPU mode. The boundaries seem to be somewhat inaccurate, to the point that in certain situations (regardless of whether or not they're joined and by any method), suck as a tee shape, a small bulge of one stroke can appear beyond the edge of another, even though they shouldn't.

    See attached pictures, the problem area is…

    2 votes
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  4. Errors or unexpected behavior when GPU Performance features are turned on

    "Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015

    2 votes
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  5. Getting odd artifacting when using GPU preview on illustrator

    Shapes look as if they arent inline with each other when using GPU preview, CPU preview fixes the issue but of course I shouldnt have to be running it on CPU preview. The jaggies seem to stem from where there are anchor points, but not every anchor point.

    Using Intel i5 6500 CPU with an RX480 8gb GPU

    2 votes
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  6. GPU preview glitch

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is…

    2 votes
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  7. 2 votes
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  8. Illustrator WILL NOT display art OR artboards.

    How about making Illustrator useable for starters?
    I pay enough for this service. I have done a full update and restart of my computer, all of my adobe products are up to date, AND I've uninstalled and reinstalled Illustrator.
    This is what I get when I open a new document. Show artboards is on. NOTHING comes up despite using ALL of the fixes I can find in your boards.

    I expect a service I drop $700 a year on to actually WORK Adobe.

    2 votes
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  9. 2 votes
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  10. Uneven stroke

    Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
    Running on Windows 10.

    2 votes
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  11. mouse scroll zoom is broken when in pixel preview mode (PC)

    I just updated to Illustrator 2019 on a windows 10 PC

    Given I have any size project open
    And my "zoom to selection" preferences are on or off
    When I turn on pixel preview view mode
    And I have alt selected
    And I use my mouse to zoom in and out
    Then zoom chooses a random center point to anchor it's zoom

    I have no issues when in "over print preview" mode, or when using my keyboard in "pixel preview" mode.

    2 votes
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  12. checkered boxes block my screen

    Everytime I make a stroke these checkered patterns block my screen

    2 votes
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  13. Rendering Issue When Not Using Application Frame

    When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.

    2 votes
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  14. Stroke circles are distransformed (Graphics Glitch)

    Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?

    Files atached.

    When I extract them as fill strokes, they are going normal, but I need to work with strokes.

    Very gratefull for help!

    2 votes
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  15. Error in BLEND "calculation".

    When blending 2 strokes it draws the shape correctly, however, if I outline those strokes, there is an error.

    Same thing occurs when outlining the strokes first or when just drawing the objects before blending.

    This problem however goes away is I move the top right point of the top object down just a bit. As soon as I move it back up, at a certain point, AI draws weird shapes that is not actual "steps" in the blend.

    I have tried resetting all anchor points and redrawing the objects also.

    My guess is that there is an error in…

    2 votes
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  16. Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.

    The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).

    2 votes
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  17. doesn't display proper illustration

    It didn't happen in C6 version. The line and shape(colored) doesn't display accurately. (Ref. attached)

    2 votes
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  18. Visual Bug

    Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.

    Windows 10
    NVidia 980

    Hasn't appeared in any other file.

    Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.

    2 votes
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  19. Sierra (macOS 10.12.6) GPU rendering issues for Illustrator CC 2018

    I recently upgraded to CC 2018, and I've been having issues with pathfinder as well as how paths are being displayed. Attached is a shot of what's occurring...this phenomenon not only happens in new edits since udpdating, but is showing up in files that did not display this way previously.

    2 votes
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  20. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    2 votes
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