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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Errors or unexpected behavior when GPU Performance features are turned on

    "Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015

    2 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. 3 votes

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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. wrong monitor profile applied when moving AI to a different screen in a multi-monitor setup

    Setup: MacOS, latest version / AI, latest version / three different displays (two wide gamut) attached to 2017 MacBook Pro 15" 2017

    The monitor profile of the display on which a file is opened first seems to be still in effect to render colors, after moving the window to another monitor (with a different gamut) while in GPU preview.
    Colors are quite off when moving a window from a wide-gamut display to an sRgb one and vice versa.
    Overprint view or CPU view seem to be correct, but are very slow to work with.

    1 vote

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  4. Overprint preview of overprinting black shows black as semi-opaque

    When something is printed as 100% black and set to overprint, the output will be pure black. No registration issue as the 100% element is carried through the other color breakouts. However, in AI CC 2019m when I zoom way in on text which is 100% black and overprinting, I can actually see through the black type. The intensity of the black varies based on what is underneath. One can even watch the black become muted in appearance as one zooms.

    Shouldn't 100% black appear as 100% black regardless of being set to overprint or not.

    2 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator Crashes when Opening File on Second Monitor

    Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.

    6 votes

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    9 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Layers Panel Glitch

    After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

    It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

    This flashing is irritating and takes my eye from the work.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 22.1
    MacOs Mojave 10.14

    5 votes

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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Getting odd artifacting when using GPU preview on illustrator

    Shapes look as if they arent inline with each other when using GPU preview, CPU preview fixes the issue but of course I shouldnt have to be running it on CPU preview. The jaggies seem to stem from where there are anchor points, but not every anchor point.

    Using Intel i5 6500 CPU with an RX480 8gb GPU

    2 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. GPU preview glitch

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is…

    2 votes

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  9. 2019 AI GPU Preview Is Worse Than Before and Buggy

    2019 AI GPU Preview Is Worse Than Before and Buggy

    4 votes

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

    11 votes

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    7 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  11. Zoom in/out bug

    When holding down the magnifying glass shortcut and moving the mouse left/right to do a smooth zoom, it no longer behaves as before the recent update. It lags and makes the graphics super blurry. What did you guys change??

    https://www.dropbox.com/s/wkhbo5d3io4kq4b/illustrator-zoom-bug-1.mp4?dl=0

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Hi,

    It is an intentional change to speed up zoom pan operation. Earlier we were rendering full fidelity at every frame – this was slowing down or wasting GPU power. So what happens after this change is we render full fidelity on mouse release.
    The amount of blur depends on the amount of zoom. If you zoom too far the onscreen representation will be more blurry. I hope this answers.

    — Ashutosh

  12. Objects not displaying in the right place?

    I've been encountering lots of stuff like this, usually restarting the app will fix it. This time a closed the doc, re-opened and this was still happening...

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Outline preview bug

    After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
    I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

    The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

    Illustrator version:
    2017.1.0 Release (21.1.0 Release (64-bit)

    Graphics card:
    Nvidia Quadro M1000M

    Nvidia driver version:
    Quadro Desktop / Quadro Notebook Driver Release 384.
    Version: 385.69

    Hardware:
    Dell Precision 5510 laptop

    Platform:
    Windows 10 Enterprise 64 bit

    76 votes

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    24 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Uneven stroke

    Newest version of Illustrator has now changed my .001 cut size of a stroke in some places from a clean thin line to a jagged mess. Some of the former .001 lines are still unchanged? These are shared with clients and look horrible!
    Running on Windows 10.

    2 votes

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  15. Illustrator Crashes on external monitor

    When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.

    3 votes

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  16. Illustrator WILL NOT display art OR artboards.

    How about making Illustrator useable for starters?
    I pay enough for this service. I have done a full update and restart of my computer, all of my adobe products are up to date, AND I've uninstalled and reinstalled Illustrator.
    This is what I get when I open a new document. Show artboards is on. NOTHING comes up despite using ALL of the fixes I can find in your boards.

    I expect a service I drop $700 a year on to actually WORK Adobe.

    2 votes

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  17. 1 vote

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  18. Certain line gets invisible with GPU preview on

    Certain line vanishes when GPU preview is turned on.
    Win 7x64 Nvidia Quadro K620.
    Attaching both animation and file.

    8 votes

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  19. mouse scroll zoom is broken when in pixel preview mode (PC)

    I just updated to Illustrator 2019 on a windows 10 PC

    Given I have any size project open
    And my "zoom to selection" preferences are on or off
    When I turn on pixel preview view mode
    And I have alt selected
    And I use my mouse to zoom in and out
    Then zoom chooses a random center point to anchor it's zoom

    I have no issues when in "over print preview" mode, or when using my keyboard in "pixel preview" mode.

    3 votes

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  20. Trim View (2019) is rendering properly in GPU view when adding from libraries

    Details of your operating system and version of Adobe Illustrator: Windows 10 Insider Build 18312. Illustrator 23.0.1
    The steps you were taking when you experienced the issues: When working in Trim View in GPU view, when I add assets from the Libraries panel and move them onto the artboard, my background raster image gets black blocks/rendering issue. If I zoom in and out it goes away until I move the top object again. If I switch to CPU view the issue goes away.

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    What can we fix in Illustrator? Vote for or…

    1 vote

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