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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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344 results found

  1. GPU not detected

    Restarted Illustrator and suddenly it isn't detecting my GPU.

    AI Version: 25.3.1 (Tested back to 25.0.1)
    OS: Win 10 pro 64, 20H2
    GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
    CPU: Ryzen 9 5900x (No internal graphics)

    Every other Adobe application is still detecting the GPU as intended.

    I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.

    Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave…

    7 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. GPU not working with Wacom when using Illustrator

    When using my Wacom Cintiq Illustrator colours de saturate and fade. When I uncheck GPU performance the problem disappears and the colours return to as they should be. But I want to use my GPU for complex artwork
    The problem does not occur on my desktop monitor only on my Cintiq.
    I am using a Mac

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. GPU表示時、リンク画像にぼかし・クリッピングマスク・回転を実行すると表示されなくなる

    ・Mac OS Catalina 10.15.7　Illustrator 26.0.3

    ・表示/GPUでプレビュー
    　アートボード上に画像ファイルをリンクで配置し、それに対し
    　効果/スタイライズ/ぼかし
    　適当なパスオブジェクトでクリッピングマスク
    　回転ツールで回転（画像とクリッピングパス一緒に実行）

    ・想定していた結果：ぼかしとクリッピングマスクのついた
    　画像ファイルが回転した状態で表示される

    ・実際の結果：画像ファイルが表示されなくなる
    　なお、表示/CPUプレビュー時は想定していた通りに表示される

    ・試したこと

    　OS・Illustratorが同バージョンのMac数台で同じ操作を実行
    　→同じ結果になります

    　効果/パスの変形/変形/角度　で回転を実行
    　→同じ結果になります

    　うめこみ画像に対して同じ操作を実行
    　→想定していた通りの結果になります

    1 vote

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    Under Review  ·  0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. GPU Performance Glitches Still Not Fixed!! 2021

    GPU Performance glitches have been constantly and extremely annoying while displaying many files, it shows weird patterns from the same opened file overlaying the designs, and they randomly change and break while zooming in and out, sometimes I can't see how my design looks like because of these glitches, it is so serious, it makes the app sometimes next to useless!!

    Please, this problem has been there for a long, please fix, please fix

    I have tried the same files on 2 different machines, same issue

    Mac Book Pro 16 - 2019
    macOS Big Sur
    RAM 32

    iMac 27 inches…

    5 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. AMD Radeon Pro 580 rendering bug

    Hi, I have a 2017 iMac Retina 5k 27", 64GB RAM, Mac OS Catalina 10.15.7 with AMD Radeon Pro 580 GPU, 8Gb VRAM, driver version 01.00.931, Illustrator 25.4.1. I am getting odd effects in rendering of linear gradients where angular areas of colour appear at higher magnifications. If the GPU is turned off in Illustrator prefs the effect disappears. Please see screenshot attached showing the effect with GPU. Is there a fix for this, please?

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Illustrator running really slow, no GPU preview

    Hi Illustrator 25.3.1 is running horribly slow on my MacBook Pro (15-inch, 2018) / 2.2 GHz 6-Core Intel Core i7 / 32 GB 2400 MHz DDR4 / Radeon Pro 555X 4 GB - it is constantly running CPU Preview, I cannot get it to use GPU. Zoom in and out is awful to use. Illustrator is impeding my productivity. Please help.

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Display errors on tool 'preview video' and 'selection tool'

    Please refer to the two images attached. Hovering a tool or a part of an image is enough to show the visual defect.

    System is Win10, 21H1 with Intel Iris Xe MAX GPU
    AI is version 26.0.3

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Color Bug

    When I move objects, the colors bug out. As you can see in the picture ''Bug'' , I am only using different shades of purple and the light orange that is in the background, as shown in ''Bug 2'' . All of the darker orange is not supposed to be there and they only appear when I move objects around. This continues unless I move the screen off the artwork and then go back, then it dissapears but comes back as soon as I move an object. So far I'm unable to find a solution for this, so I would…

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. illustrator freezes when moving object, task that was not a problem before oct 21 update.

    Since last update, I have a problem moving some object in illustrator without it to freeze, making impossible to work. only workaround is to disable GPU acceleration, witch I don't like since I use scrubby zoom all the time now, and the experience is not as smooth.

    I made driver update to my graphic card (Nvidia Quadro P2000) everything is up to date.

    Please hurry... I consider uninstalling latest update so I can work more efficiently

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Paths previewing incorrectly with artifacts.

    Paths are previewing incorrectly, adding artifacts, and the path line is not accurate to the previewed shape. In the attached screenshots, you can see how this makes it almost impossible to accurately illustrate detailed work. Please help!

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. The GPU preview renderer glitches out on distortion meshes when the canvas is rotated.

    See title, really. It might just be on distortion meshes inside of clipping masks; that's where I found it and I didn't bother checking for any further details.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. Display wigging out when placing images

    Displaying crazy in 26.0.2. When drawing or placing images, screen goes completely white or shows a strange box with an "x". No matter where i click, the mouse click will drag from the corner of the item on the artboard, scaling it.

    Mac running Monterey 12.0.1

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. アウトライン表示するとCPUプレビューになり重くなる

    アウトライン表示しなければサクサク動く。
    一度でもアウトライン表示するとCPUになり、重くなる。
    illsutratorを再起動しないとGPUに戻らない。

    スペック。

    Adobe Illustrator 2021 25.3.1
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
    32.0 GB (31.9 GB 使用可能)
    OpenGL Version: 4.6.0 NVIDIA 471.41
    Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

    よろしくお願いいたします。

    Illustrator チーム

  14. Stroke display error when stroke is 0.001mm

    Stroke does not display correctly for very fine stroke lines on curves (for example 0.001mm). If the change the stroke to 0.1mm it displays perfectly, but when 0.001mm the appears to be large vectors filled in. There are not "really" there - it is just a display issue, but very easy to reproduce.
    Since 0.001mm is a common stroke width for Laser Cutters, this is a big problem as it is difficult to work with detailed drawings when it does not display correctly. See the attached sample for a very simple example.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Canvas goes white and blue when selecting object.

    Whenever I select anything on the canvas, the entire canvas goes full white, and alternates between blue and white. Clicking anywhere on the canvas returns to the previous view, but it makes it impossible to make adjustments. I'm using Illustrator 25.0.1, on a 2019 16" MacBook Pro running macOS Big Sur. I tied reverting to 25.0.0 but the same problem occurred.

    16 votes

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    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  16. Jittering / flickering content when scaling Ai windows on M1 Pro Macbook Pro 2021.

    Jittering content when scaling Ai windows on M1 Pro MBP. Seems to be a GPU render glitch.

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Realtime Preview makes guides and objects without fill and stroke disappear when moving

    In Illustrator 24.1 the real time editing feature makes guides or other objects that have no fill or stroke or an object with a white fill and no stroke disappear when moved.

    134 votes

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    86 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Refreshing the display with GPU-View activated seems to be buggy

    While some of the GPU-related glitches seem to be fixed wich the actual Version 25.4 (at least on my iMac here), there is still some strange behaviour that seems to occur on every version newer than 25.0:

    Everytime I open a document, the workspace turns black for a moment. That is not a big problem, but strange, as it never happened in 25.0 or older.

    Second, there are quite often problems in refreshing the display, when moving around in the illustration or copying/dragging objects around. The display gets crippled (blank spaces, where they should not be) and I have to…

    3 votes

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  19. Live Paint bucket tool preview error

    1. Adobe Illustrator CC 2021 (25.2.1 64-bit) on Windows 10 Home Edition.

    2. After the Live Paint Bucket tool is selected, out of the 3 preview swatches above the pointer, the center one is always wrong / inverted. This bug is consistent when we press the left & right arrow keys on the keyboard to select a swatch. On the other hand, the Swatches panel would reflect the correct option when the Live Paint Bucket tool is in used.

    3. When the Live Paint Bucket tool is selected, the center swatch in the 3 preview swatches should accurately reflect the color option, just…

    11 votes

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  20. Text subtracted form a shape looks incorrectly with GPU Preview rendering

    Having issues with text and some compound paths acting like they are open paths when previewing with GPU. Viewing in CPU preview renders correctly.
    We have had this issue on both 2017 iMacs and new Windows 10 machines.

    Adobe Illustrator 25.2
    Windows 10
    Nvidia RTX 2070 Super (457.07 drivers)

    9 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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