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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. GPU rendering issue with artwork disappearing

    When working in Outline mode zoomed in and switching back to Preview, artwork disappears from view when zooming out.

    7 votes

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    5 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  2. Opacity and Mask Define Knockout Shape - not working with GPU Preview

    Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.

    2 votes

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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Proof Colors preview doesn't work on GPU (NVidia), only CPU

    Illustrator CC 2017 version 21.1.0 (64 bit)
    Dual Nvidia GTX 1060 cards, 6 GB VRAM (Not SLI)
    Intel Core i7-6700K @ 4.00 GHz

    Proof Colors preview doesn't work with GPU rendering, only on CPU.

    Basically, when using GPU rendering, turning on Proof Colors and changing the proof setup to Simulate Paper Color, for example, does absolutely nothing. Document is in CMYK color mode, simulating SWOP 2, with simulate paper color activated.

    When I change to CPU rendering, this works as expected. GPU rendering in InDesign and Photoshop also works as expected.

    I've tried deleting Illustrator preferences, restarting, etc.

    6 votes

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    3 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Scrubby Zoom - GPU View greyed out

    I'm unable to toggle GPU Preview.

    This is a new concern since I was able to toggle it on/off a few weeks ago.

    3 votes

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Pixelated/low Anti Aliasing problem with curved paths

    Not really a GPU bug since it also happens with GPU turned off. But as you can see on the attachment, whenever I draw a curved path in Illustrator it turns out very pixelated/low Anti Aliasing.

    3 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    3 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

    Hello,

    When GPU rendering is enable, the colors rendering are not the good one.
    When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

    This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
    Before this update, everything worked perfectly.

    I called Apple Care Hotline.
    they could do nothing to assist him.

    I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
    I’m on Creative cloud, and all my adobe softwares are updated.

    Thanks.

    Guillaume

    1 vote

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. New preview mode

    BUG in the new CC 2019 Version. Preview mode forces it's way for some reason during use. Screen becomes blank- only a restart brings back document.

    3 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. View Using GPU not available

    My animated Zoom has been working and then i got a crash with the "Not enough memory" error coming up and ever since my Animated Zoom hasn't been working. Now when i've done the latest update (23.0.1) i can't select View Using GPU and the animated zoom is not working still.

    iMac 27" 3.2GHz Inel i5
    OS: High Sierra 10.13.6
    Memory: 8GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 755M 1024MB

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. I use win 10 with latest update on asus gl553vd with updated drivers from their website.

    I use win 10 with latest update on asus gl553vd with updated drivers from their website.
    Hi,
    I’m Sanket Sali from India.
    I use ASUS Gl553vd laptop with updated win 10. It has onboard gpu intel and addon gpu nvidia 1050. I have updated both drivers from asus website.
    I’m experiencing screen brightness flicker means brightness goes high and low inside the document window of AI as well as PS.
    It was same in 2018 versions of AI and PS and the problem is still there in 2019 versions. I’m not getting where the exact issue is.
    Is it with…

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. AIGPU sniffer

    AIGPU sniffer triggers when launching indesign or illustrator after installing mojave -- dual screen issues also with ima pro og 27" apple screen

    1 vote

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Placed graphic glitch

    Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
    I have a video @ http://www.veoh.com/watch/v139306245XMJBdwyS

    I am using a Mac Pro (late 2013) and Illustrator 2018 22.1

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Pantone colours not appearing correctly in email preview

    When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

    file is saved as pdf (cmyk). file is created also in cmyk

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  14. Screen rendering issue w/ Illustrator CC 22.1

    If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.

    My specs :
    Macbook Pro 15" mid 2014
    2,8 Ghz Intel Core i7
    16 Gb ram
    mac OS 10.11.6
    NVIDIA GeForce GT 750M 2048 MB

    I use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything…

    1 vote

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

    1 vote

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hard crash GPU rendering MBP2016 - High Sierra

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if…

    1 vote

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  17. Error in BLEND "calculation".

    When blending 2 strokes it draws the shape correctly, however, if I outline those strokes, there is an error.

    Same thing occurs when outlining the strokes first or when just drawing the objects before blending.

    This problem however goes away is I move the top right point of the top object down just a bit. As soon as I move it back up, at a certain point, AI draws weird shapes that is not actual "steps" in the blend.

    I have tried resetting all anchor points and redrawing the objects also.

    My guess is that there is an error in…

    2 votes

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  18. Rendering on 2 screens

    I'm working on 2 screens : My library is only visible when the panel is on the main Screen (Screen N°1).
    Or i need to place all my panels on my second screen to have my main file only.

    To be able to have the contents of my Library i have to place the "Library" panel on my main screen.
    I would like to have it on the second screen

    1 vote

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    2 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bizarre Issues with Fonts and Rendering; Creative Cloud

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now…

    1 vote

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator cc 2018 does not work correctly with the Nvidia GF 610m graphics card.

    The program closes with an error when selecting the brush tool. Is there any solution to this problem? I know about switching to an integrated graphics card, but its performance is very small. I noticed the same thing when working with nvidia in illustrator, the tooltip does not show any hints, just the new dialog for creating a new document does not appear (only the advanced one works or the old one works, I do not know how it is called correctly).

    2 votes

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    1 comment  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
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