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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. can't close document


    1. In version 22.1 I can't close document window by double-clicking title bar like earlier versions.

    2. I am Illustrator user since 1987 and I really don't want to deal with this new feature.

    1 vote
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  2. Size of objects have changed when opening old CC 2018 ai documents in CC 2019

    When opening an old CC 2018 document in CC 2019 my object has changed dimensions, only by small increments, but they have changed in size nonetheless. I am a packaging designer and the exact sizes are important when creating packaing for printer templates and has been frustrating having to change the dimensions on all my documents. Is there a fix for this?

    2 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. objects behind clipping mask cannot move outside of drawing area!!??

    What is the point in a clipping mask if the objects behind it cannot fall off the drawing area? may as well use Microsoft paint to be honest

    1 vote
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  4. Asset Export Undo Deletion

    If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.

    1 vote
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  5. Open archives

    Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator

    1 vote
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  6. When drag-copying an artboard, the original artboard remains selected. v 22.1

    Bug: When drag-copying an artboard, the original artboard remains selected. v 22.1

    Idea: When drag-copying an artboard, the new artboard is selected and the original artboard is de3selected.

    2 votes
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  7. Currently selected artboard not automatically highlighted as per normal

    Running Mac 10.13.6 and AI 22.1

    In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.

    In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…

    2 votes
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  8. Animated zoom and smart guide STUCK!!

    Smart guide didn't work, then i try to press crtl+U. the screen splash and animated zoom is disabled

    1 vote
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  9. Guides preventing "Delete Empty Artboard"


    1. Mac OS 10.12.6

    2. Delete art from artboards try to delete empty artboard

    3. Expect empty artboards to be deleted

    4. Nothing

    If I delete guides that cross those empty artboards, artbaords can be deleted.

    2 votes
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  10. Align Not Working

    Found the solution to the problem.
    Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.

    2 votes
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  11. Opening document

    When opening an older document illustrator opens the wrong file at random.

    1 vote
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  12. Illustrator CC 2018 (Mac)

    I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
    Any ideas on what is going on? I really need to fix this before next Friday. Thanks.

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Place Jumbling Points on Artwork

    MacOS High Sierra 10.13.6 Illustrator 22.1

    I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.

    Regular place.

    Jumbled partial logo.

    1 vote
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  14. artboard size problem

    Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.

    1 vote
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  15. Not able to resize or draw.

    I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.

    I have attached the video.

    1 vote
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  16. Selecting hidden guides by mistake

    This is difficult to explain, so I'll just go through some steps:

    Create some horizontal guides. Make sure they aren't locked.
    Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
    Add some circles or something. They need to overlap where you drew the guides originally.
    Drag select over your circles and distribute them on center.

    It took me a while to figure this one out. searching for it was no help.

    The reason it looks jacked is that it's allowing you to move the guides as objects. You…

    1 vote
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  17. secondary view moves when editing text

    OSX 10.13.5, Illustrator 22.1.

    When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.

    Reproduction:


    1. Open a new document

    2. Draw something off on the side of it

    3. Zoom in on this thing

    4. view>new window

    5. arrange both windows so you can see them at once

    6. recenter the new window far away from the thing you drew in step 2

    7. in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
    2 votes
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  18. Guides, Rulers and Artboards Bug

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

    1 vote
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  19. Grid lines disappeared, view-show grid does not help. What can I do?

    Grid lines are not showing, view-show grid does not help. What can I do?

    1 vote
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  20. Rearrange All Artboards does not move artwork with it when spacing is adjusted


    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).


    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.


    3. I expected the artboards to have the new spacing, with art in the same location.


    4. The artboards had the new spacing, but the art on every…

    1 vote
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