343 results found

1. artboard

   I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The artwork has a small black dot on the right side, far away from the artboard. Watch closely at the right side of your 11×17.jpg image to notice it.
   And export options were probably without ‘Use artboards’ tick.

   P.S. Please always provide the file you have problems with!

2. Cannot open previous files or create new files in Illustrator V.23.0.1

   The issue:

   Adobe Illustrator won't open or create new files in version 23.0.1

   System information:
   Software:
   System Software Overview:
   System Version: macOS 10.14.2 (18C54)
   Kernel Version: Darwin 18.2.0
   Boot Volume: Macintosh HD
   Boot Mode: Normal
   Computer Name: DUBM60286516A
   Username: Julian, John (i313124)
   Secure Virtual Memory: Enabled
   System Integrity Protection: Enabled
   Time since boot: 1S40
   Hardware:
   Hardware Overview:
   Model Name: MacBook Pro
   Model Identifier: MacBookPro11,3
   Processor Name: Intel Core i7
   Processor Speed: 2.5 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: 149.0.0.0.0
   SMC Version (system): 2.19f12
   Serial Number (system): C02NGFNRG3QD
   Hardware UUID: 396263FB-A3FF-5AFC-9919-EC1EFEAD34A7

   Steps Taken
   Launched Illustrator tried to open a file, Illustrator hangs and won't recover. Had to force quit illustrator. See attached movies.

   Expected result:
   Open or create a new file

   Actual result:
   Nothing; Ilustrator just hangs and has to be force quit.

   Additional steps taken;
   Restarted my laptop and ran fsck via single user mode
   Cleared all caches for illustrator and reset preferences.
   Restarted my laptop again.
   No change in how illustrator works.

   See attached movies showing both workflows not working.

   Reverting to V22 to get my work done.

   The issue:

   Adobe Illustrator won't open or create new files in version 23.0.1

   System information:
   Software:
   System Software Overview:
   System Version: macOS 10.14.2 (18C54)
   Kernel Version: Darwin 18.2.0
   Boot Volume: Macintosh HD
   Boot Mode: Normal
   Computer Name: DUBM60286516A
   Username: Julian, John (i313124)
   Secure Virtual Memory: Enabled
   System Integrity Protection: Enabled
   Time since boot: 1S40
   Hardware:
   Hardware Overview:
   Model Name: MacBook Pro
   Model Identifier: MacBookPro11,3
   Processor Name: Intel Core i7
   Processor Speed: 2.5 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: 149.0.0.0.0
   SMC… more

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3. Files showing up as blank screens

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   Our art department team was running High Sierra when the below issue first started happening (when we first updated to Illustrator 2019, so we updated our OS to Mojave. The problem persists. When we go back to the 2018 version, the problem resolves.

   We tried a clean reinstall. We used the uninstallers, deleted all preferences, restarted our systems, ran CC Cleaner and reinstalled Creative Cloud, but it didn’t resolve it. We also made sure to do the latest Illustrator 2019 update.

   Throughout the work day, Illustrator (and Photoshop) will stop opening files at random times. It has happened both when other file tabs were open and right at the beginning when no other files are open. It will show the name of the file at the top of the tab, but there will be a blank gray screen. The only way around it is to quit and restart the app. We end up having to do this every couple of hours, slowing down productivity.

   Sometimes it will blank out files that were already open. If they haven’t been saved and we have to quit the app, it asks us if we want to save…but we don’t know for sure whether or not we want to save it because we can’t see what it looks like. This could cause printing errors. I've seen similarly titled posts but the descriptions don't sound quite like what's happening for us.

   macOS High Sierra, then Mojave 10.14.3
   iMac 2017
   Processor 3.4 GHz Intel Core i5
   Memory 24 GB 2400 MHz DDR4
   Graphics Radeon Pro 570 4096 MB

   Our art department team was running High Sierra when the below issue first started happening (when we first updated to Illustrator 2019, so we updated our OS to Mojave. The problem persists. When we go back to the 2018 version, the problem resolves.

   We tried a clean reinstall. We used the uninstallers, deleted all preferences, restarted our systems, ran CC Cleaner and reinstalled Creative Cloud, but it didn’t resolve it. We also made sure… more

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4. Video Rulers not correct (and useless ;-)

   While I don't really need the Video Rulers , they do not seem to work well. (Rulers are a quite skeuomorphic tool anyway, since with Ai we can place everything numerically)

   The horizontal axis does not reflect the horizontal pixelnumbers, illustrated in the screenshot, where a 1920 wide artboard is shown to have 1440 pixels in the width by the ruler. Maybe due to some non square pixel setting. Confusing and unneeded?

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5. Artboards name disappear after renaming

   After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

   AI version: 22.0.1

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Undo command and Hide

   Undo command ignores whether or not objects are hidden. Rather, Undo command does not undo hide/unhide, so hidden objects are moved or modified, depending on what is being undone, while hidden.

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7. Touch Workspace Inconsistent

   I have a Dell XPS 15 9570; it's more laptop than tablet, but it does have some touchscreen functionality.

   When I first launched Illustrator on this device, I had the option to use touch mode, which was awesome.

   For some reason though, it is no longer accessible. I've checked the workspaces menu, window>wirkspaces, etc. Nothing. There's not external keyboard connected (the laptop has a built in keyboard), I've restarted illustrator, I've tried different document types, I've switched my OS between tablet mode and laptop mode... nothing.

   I'd really like to be able to use this mode again. Any advice?

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8. Screen showing wrong file despite clicked in the correct one.

   I opened a large file, while having a couple other docs open. My screen still shows the original doc in my window, with complete capability to edit, select, and pan, but is showing that I'm clicked into the new drawing at the top tab. This is a fundamental flaw to file opening that is only resolved by restarting.

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9. HDTV 1080 preset has a PAR of 1.33

   When the HDV 1080 and HDTV 1080 document presets were combined the HDTV pixel aspect ratio never changed from 1.33 to 1. The HDTV 720 has the proper square PAR, but the 1080 still has the old HDV one. This is only a cosmetic issue, as it affects the AI ruler, but not the shapes created or when art is imported into after effects, but it is still wrong when you're trying to measure distances using the Guide Ruler.

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10. Crash on File open/save while iCloud is running

    Here's the rant part:
    "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

    But on to the issue....
    Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

    All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After Effects, Premiere.... there's a lot going on and I need all adobe products to work. So this has ground me to a halt.

    After a day of futzing around deleting prefs, cache, fonts, reinstalling AI and whatever else I could find when searching for help - nothing works until I start knocking off services like Bluetooth and the Wifi. Wifi did the trick.

    So eventually I head over to Adobe online Support. In fairness, they were quick to respond.

    The answer, it seems, was to knock off iCloud and Google Drive, then start them up again. Fine, so I do this and I get everything working again after letting iCloud resync for 2 hours.... - Adobe, citing "It's an iCloud/Google Drive issue"....Umm, no, It's clearly an Adobe issue!

    I'm back up again.... so I thought. Same issue again today. Freeze on open/save of ANY file not just a network saved file.

    This is the first time I've had this issue (that I can remember) and it seems to have only begun after a recent update to 23.0.3.

    So I guess I'm going to have to go through this process again and try to make sure I don't open a network based .ai file. Creating havoc with workflow.

    If anyone could shed light on this I would be grateful. Is there some sort of conflict (other than a network drive)? Again, this has been working for months without an issue.

    System:
    OS Version: Mac OS X 10.14.4 (Build 18E226)
    Architecture: x86_64h
    Report Version: 28

    Data Source: Stackshots
    Shared Cache: 0x53be000 26DF6953-7CE2-3674-8DF9-16CCA9376D41
    Shared Cache: 0 F1DBE496-E9FE-3BEB-9FAF-285122426785

    Command: Adobe Illustrator
    Path: /Applications/Adobe Illustrator CC 2019/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 23.0.3 (23.0.3)
    Parent: launchd [1]
    PID: 5468

    Event: hang
    Duration: 1.69s (process was unresponsive for 18 seconds before sampling)
    Steps: 17 (100ms sampling interval)

    Hardware model: MacBookPro15,3
    Active cpus: 12

    Here's the rant part:
    "2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."

    But on to the issue....
    Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.

    All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After… more

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11. Releasing Layer Mask issues, Window placement

    Sorry—forgot to give you my system last time: Mac OS 10.12.6, AI 23.0.1

    1) When I create a layer mask that includes clipping masks within, there are problems releasing the layer mask.
    a) using the Layers panel Make/Release Button releases some of the clipping masks within. (see attached movie)
    b) Using the Properties panel button and/or the Object> Mask> release will appear to do nothing, but is a redraw issue requiring View> Outline/View>Preview toggle.

    2) when I startup Illustrator without the application frame it often misplaces my document so it's tucked behind the tools panel —sometime it is where it is supposed to be. I'll post a separate bug for that as well.
    thanks!

    Sorry—forgot to give you my system last time: Mac OS 10.12.6, AI 23.0.1

    1) When I create a layer mask that includes clipping masks within, there are problems releasing the layer mask.
    a) using the Layers panel Make/Release Button releases some of the clipping masks within. (see attached movie)
    b) Using the Properties panel button and/or the Object> Mask> release will appear to do nothing, but is a redraw issue requiring View> Outline/View>Preview toggle.

    2) when I startup Illustrator without the application frame it often misplaces my document so it's tucked behind the tools panel —sometime it is where it… more

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12. "Move Locked and Hidden Artwork with Artboard" not working

    Despite the correct option being selected in Preferences > Selection & Anchor Display.

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13. pasted guides are checked against the drawing area

    While pasting artwork (CMD-V) which is copied from another Illustrator document and includes guides, I often get the warning seen in the screenshot.

    This happens only because of the guide.
    After pasting in place (CMD-F) I can move the artwork around w/o the guides being checked against the drawing area.

    Imo the guides shouldn't be checked against the drawing area while pasting.

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14. Crashing when Creating New Anything

    For some reason whenever I try to create a new document in Illustrator, it buffers and inevitably crashes. At first I believed it to just be our school server (as it crashed a few days ago) but it's affecting all of the computers in every single classroom I've been in.
    The program will open and then the screen pops up with "Create New" in the center.
    I click on the button and it brings up the file sizes and the measurements like normal but when I click on "Create", the program buffers and a notification will pop up stating that "Illustrator is not responding".
    I have to close the program every time.

    For some reason whenever I try to create a new document in Illustrator, it buffers and inevitably crashes. At first I believed it to just be our school server (as it crashed a few days ago) but it's affecting all of the computers in every single classroom I've been in.
    The program will open and then the screen pops up with "Create New" in the center.
    I click on the button and it brings up the file sizes and the measurements like normal but when I click on "Create", the program buffers and a notification will pop up stating that… more

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15. "Current proportions" option missing from Illustrator CC 2019

    LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
    RIGHT (Screenshot from my desktop): The "Current proportions" is missing.

    Please let me know how to enable this option.

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16. Choose where to place new artboard

    Choose where to place new artboard, like how Illustrator used to act:

    Please bring back the ability of a user to control where new artboards appear, rather than Illustrator always putting it next to whatever artboard might be selected or last one made. In earlier versions of Illustrator, users could make a new artboard in any particular location by simply clicking the artboard tool in the paste board.

    It is SO frustrating to make a new artboard in some odd location and then have to move it to where you wanted it to be in the first place.

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17. Linked image file cannot be deselected

    I have an infuriating problem with selected linked files that's been going on for years now.

    If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

    Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

    CC2019
    Mac OS X Mojave (and previous systems)

    I have an infuriating problem with selected linked files that's been going on for years now.

    If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.

    Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.

    … more

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18. Layer Hierarchy Glitch

    I've stumbled onto a glitch which breaks my layer heirarchy when copying and pasting. I've outlined it in greater detail in the following thread. I've also attached the file where this occurs.

    I've been able to reproduce these results when copying a layer which contains sub-layers with clipping masks. This problem persists even after the mask is removed, suggesting the layers remained glitched in some way after the fact. This is important because it means the glitch can potentially spread through your file as you work with no way of tracking it.

    https://forums.adobe.com/message/10888142#10888142

    Windows 10
    Adobe Illustrator
    23.0.1

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19. Illustrator does not remember general unit settings

    Illustrator cc 2018 does not remember that i choose 'mm' for my general measurements and points for lines & type.
    Please fix that urgently, it’s soul destroying stuff, I really require it to work correctly as I operate your software with one hand & i need to jump things in & out of place & require the software to remember my settings!

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20. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
    Please contact support if it is not the case – https://helpx.adobe.com/support.html