Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Guides, Rulers and Artboards Bug

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Grid lines disappeared, view-show grid does not help. What can I do?

    Grid lines are not showing, view-show grid does not help. What can I do?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Rearrange All Artboards does not move artwork with it when spacing is adjusted


    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).


    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.


    3. I expected the artboards to have the new spacing, with art in the same location.


    4. The artboards had the new spacing, but the art on every…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. artboards bug

    When I drag to copy an artboard it creates a new artboard. So when i try to export that new artboard it shows error and says it doesn't exist.

    It also happens the new artboard to have number that already exists.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Linked Files

    When placing a linked file, it only shows the first artboard no matter which one I select.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Minor layer color bug

    If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Illustrator Saving Error with 2 art boards

    We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  8. File Error When Opening

    I have been having these messages pop up for the past 2 months.
    When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
    Not sure whats going on.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  9. ilusstrator not working well

    dear sir
    plz see the attachment when i open illustrator file in cs6 its opening in right
    but wen m opened same file in illustrator cc its not opening with all element
    plz see the blk area in attachment....

    plz tel me the where is the problem

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. The Operation cannot complete because of an unknown error. [x!fd]

    This issue happens with older templates. When I open older files, it gives this message: The Operation cannot complete because of an unknown error. [x!fd]. I have a gotten this message in 2017 and Adobe step up to fix the issue, but the previous update and this one still has the issue. I can open these in previous versions of Illustrator. It's really a pain to fix the file as I have to save in Illustrator 8 and then reimport the text as this conversion converts the type to curves. Now to make matters worse if I save the file…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shortcut for 'New File From Template' does not work


    1. Illustrator 22.1

    2. shift-command-N is the shortcut to open a new file from template

    3. Instead of the template folder appearing, to let me pick one of the dozens of templates we use…

    4. nothing happen, most of the time. But the "Type" category in the top of screen UI bar gets a highlight, indicating that this template shortcut is calling to some level in the "Type" category instead of the "File" category.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Will deselect anything that is not visible

    Since the last update if you have a long file and want to select a big chink of it everything has to be visible while selecting. Otherwise, if I start dragging from the middle let's say and have to scroll until I get till the end of the document/artboard, everything that went off screen get deselected and I'm only left with the last chunk of content that is visible. Slows down a lot working on web designs when you have to move a big chunk of content around because you've changed something before it.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Artwork moves with Artboard even with layers locked.

    Not sure if this has already been addressed. I just became aware of this site. I am using CC 2018, on my Mac running 10.13.3. Usually if I lock the layers I can move the artboard independently, not anymore.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Workspace Disappears

    Issue addressed in the video.
    Help me Help me~

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator | Free Template Download Error

    1-Adobe Illustrator CC 2018
    2-Trying to download free template from print tab
    3-I expected the template to download like all the other templates I have downloaded
    4-I got an error message
    5-This is a screenshot of my error message

    Thank you.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  17. new documents window with the same "template save" button like Photoshop CC

    I think that the button to save an template how it works in photoshop is missing. And i hope that she comes... Finally, the rubric "saved" already exists.

    The screenshot is from Photoshop.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Artboards disappear and is replaced by guides for artboard when reopening an existing document

    Using Illustrator Version 22.0.1 on PC. Also happens on my Imac at work as well.

    This happens from time to time but does get somewhat annoying when it does.

    When I open an existing document, the artboards are all gone except for one artboard and what is left instead are guides for where those artboards are meant to be, and a new layer has been created in the layers panel with the name 'Guide For Artboards'.

    There isn't anything out of the ordinary I do when saving a file so I have no idea why it likes to do this…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    You need save files in Illustrator CS4 or higher version to preserve the artboards. If any file file is saved below that version all the artboards are converted into guides.

    Thanks
    Nitish

  19. Scaling bug in Illustrator 22.01

    Hi, I'm working on files in which I have to scale objects down precisely with multiple digits behind the comma.
    When scaling the artwork in multiple (3) layers down to 18,602% everything looks good. But when using one digit more, 18,6023%, the artwork is scaled down much more, which is incorrect. I need to use even more digits, but that's impossible like this. I've attached screenshots.

    I'm on an iMac Retina 5K, 27 inch, 2017 running MacOS X 10.3.3 with the latest version of Illustrator, 22.01.

    I'm using mm als units, so maybe it's a rounding issue. I can reproduce…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Illustrator crashes when adding an art board

    Illustrator crashes when adding an art board

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base