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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Artboard name not visible on artboard in Artboard mode

    Artboard name not visible to me randomly. It was working just fine earlier today Tried reinstalling, installing a previous version, reupdating to the latest version, everything. Nothing seems to be working. I just can't view the artboard on the corresponding artboards! Extremely frustrating

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. black screen bug

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bleed settings are not saving with document

    Since I updated Illustrator, all of my print documents are not saving the bleed settings. Here is how to replicate the problem:

    1) I open an existing print document (.ai format) in Illustrator
    2) Go to File --> Document Setup. I have always had the bleed set to 0.125" (or 3.175 mm) for all borders (top, bottom, left, right), but now they all show zero (0).
    3) I change the bleed to 0.125" on all edges again, then click OK.
    4) I save the document, close the document, then re-open the document
    5) I go to File --> Document Setup,…

    3 votes
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    4 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Duplicating an Artboard with art on it and then Undoing it, causes crash

    if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.

    2 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Fernando,

    Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
    Kindly provide the machine details and the illustrator version with which the issue is happening .
    Kindly provide the test file and test steps to help us reproducing the issue .

    It would be very helpful if you can provide the video recording to reproduce the steps .
    Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .

    Regards,
    Pooja Garg
    Illustrator Team

  5. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

    7 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Artboard renaming reset

    When renaming an artboard that was just created, whether from scratch or as a copy of an existing one, it appears renamed in the "Artboards" panel but not on the actual artboard's label on the workplace (visible when the Artboard tool is selected).

    When switching the "Artboards" panel off (for example by switching it to the "Layers" panel), and then opening it back, we can then see the old artboard's name and rename it again. Then only it will work.

    This issue happens randomly and not necessarily on every artboard created.

    I noticed a similar issue was reported and closed,…

    2 votes
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Color Settings Auto Defaulting

    When you open up a file in the new Illustrator 2019 it automatically defaults your document to have "Emulate Adobe Illustrator 6.0". You can change your color settings to what you want, in my case I use "North American General Purpose 2". But when you click into a different application, ex. Internet, Photoshop, anything; your file changes your color setting back to "Emulate Adobe Illustrator 6.0". This is extremely frustrating and annoying. Please fix.

    88 votes
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    70 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    We have a fix available and you should not have this issue if you have the following version of these Creative Cloud applications

    Please update to:

    • Illustrator (23.0.1)
    • Photoshop (20.0.1)
    • InDesign (14.0.1)
    • Bridge (9.0.1)
  8. bug: Artboard name doesn't stick when pasted in directly in the artboard list

    The artboard name does not always stick when entering it in the following manner:
    - in the artboards panel create a new artboard via the [+] icon
    - double-click the title to be able to edit the name
    - paste in the name
    - hit enter

    The name shows in the panel, but when clicking the artboard icon at the right of the name the artboard settings panel opens with the old name still showing. If not editing the name here also the name will revert back to the old name after opening and closing another file.

    The video shows…

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Snap to grid doesn't work in new documents

    Snap to grid doesn't work at all in new documents. It works with no issues whatsoever in old files, but whenever I create a new one, nothing snaps to grid. I tried restarting, didn't work, and the software is up to date. Any help would be appreciated.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. SVG arc path without whitespace standard syntax broken

    When an arc is described using a missing whitespace, which is perfectly valid SVG syntax, it will not be rendered correctly in Illustrator. This was discovered with SVG files compressed by SVGO 1.3+ and later which has the arc path optimisation by default.

    This syntax should work as it is a standard part of the SVG specification and is rendered correctly by all major web browsers such as Chrome, Firefox, Safari.

    In the attached example an arc is written as:

    a.65.65 0 011.109-.459

    The string 011.109 contains 3 values:

    0
    1 (a boolean is required here, it cannot be 11.109) …

    2 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  11. artboard/canvas will not center; confined to top left corner

    Artboard snapping to top left corner of window- zoomed at 67%;
    snapped to right of window at 100%

    Following your post instructions ....


    1. On Windows 10 latest; Adobe Illustrator latest (on cloud) -

    2. Believe I was scrolling the canvas - may have zoomed out

    3. Expect canvas to reduce and stay centered

    4. Canvas snapped to top left and when I zoomed back to 100 % it snapped initially to top right

    Please fix (it has happened a few times) - thank you

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Guides are barely visible bug

    After the latest Illustrator 24.1.2 update, guides, when they are not selected are barely visible. As seen in the attached file.

    Can we fix this bug please? Thank you!

    1 vote
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  13. Rulers disappear at restart.

    Even If I have checked "Show/Hide Rulers Across All Documents" every time I restart Illustrator, I have to activate rulers AGAIN. Come on guys, you always need a wheel to drive a car, we always need rulers ON. Help us with this bug.

    1 vote
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  14. Illustrator 24.1 can't place AI files created in the same version WIN 10

    Illustrator 24.1 can't place AI files. It seams to only affect AI files created in version 24.1.

    When attempting to link the AI, illustrator does not generate any preview of the file. It allows the user to follow the placing process but no content is shown when placed on the artboard and also it does not honor the linked file dimensions.
    After hitting the "cancel" button on the import tool an error message appears stating Illustrator could not read the ai file.

    The same file can be linked successfully when saved as a PDF.
    The files to be linked sit…

    1 vote
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  15. Artboard > Fit to Artwork Bounds with clipping mask and raster effects

    Resizing an artboard with Artboard Options -> Preset -> Fit to Artwork Bounds doesn't honor clipping masks or raster effects. The new artboard size includes artwork hidden by clipping mask, and excludes raster effects such as drop shadows.

    2 votes
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  16. blank screen

    Blank screen appears before opening a file. App is crashing now and then, nit sure of the trigger yet.

    3 votes
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  17. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…

    2 votes
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  18. 2 votes
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  19. smart align

    Stacked objects throw off smart align! so frustrating! Won't even align to the document bounds.

    1 vote
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  20. Switching between files doesn't work properly - or at all

    See the attached video. I have two files open. The second file I opened does not display. When I click on the file tab I still have the previous file displayed. Regardless of which file is active, I can only edit one. I can't even see the other. They are two completely different projects - they do not look the same. You are only seeing one file in this video, despite which one I select. I have to quite and restart, losing any changes I may have in the one file I cannot see.

    24 votes
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    18 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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