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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Missing font doesn't show up

    Hi

    When I open a document with missing fonts, the texts which without fonts will disappear and they aren't being white! I cannot even see them. It is really causing my problem....

    Is it a bug or I can adjust the setting to fix it?

    it is CC2020.

    3 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Move objects always moves downwards in y direction, behaves fine in x

    Selecting an object and hitting ENTER brings up the 'Move' dialog and, for a while now, negative values moved things up and positive values moved things down the y axis. Fair enough, we all got used to it. As of today, things behave differently and everything is always moved up, unless I adjust the angle in the two entry fields below. Please see attached GIF.

    4 votes
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    3 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. File not opening with artboard in Fit Artboard in Window view

    We have several artists that I review their files. Every time I open one of their files I have to do the "Fit Artboard in Window" shortcut. Because the artboard did not hold its original state of "fit artboard in window" from their saved file. This was not an issue before the latest update. So, I'm guessing this may be some change or glitch created in this latest update.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Disappearing artboards in Illustrator 24.0.3

    I created a bunch of artboards and put logotypes (word logos) in them, exported each artboard as separate SVGs, closed the file. When I opened the file the next time, only my first artboard still remained but all my artboards I created after that were gone. This is disruptive because I need to keep the placement of all of the graphics in those artboards consistent as they are going to appear on the same baseline in our product. This is not the first time this has happened to me! I can't attach an image as the content cannot be public…

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't place file on to artboard


    1. 10.14.6 and 24.0.2

    2. File > Place > Show Import Options > Place > Bug here... can not select multiple 'all' pages. Also, the fonts are not embedding from the placed file.

    3. Be able to have the option to select All or Individual Pages under Show Import Options.

    4. The selected page/s should be able to be inserted to the artboard with all links and fonts embedded.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Illustrator ignores bounding box in standard EPS


    1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older


    2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).


    3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file…

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Illustrator ignores bounding box in standard EPS


    1. Details of your operating system and version of Adobe Illustrator
      Windows 10 Pro (1809) & Mac OSX 10.14.6
      Illustrator 24.0.1 (64-bit) and older


    2. The steps you were taking when you experienced the issues
      Opening a standard EPS file which follows the Adobe EPS specification as mentioned in https://www.adobe.com/content/dam/acom/en/devnet/actionscript/articles/5002.EPSF_Spec.pdf (e.g. EPS produced by Affinity Designer, InkScape, QuarkXPress, etc.).


    3. Your expected result
      Illustrator should show the correct bounding box (artboard) as defined in the EPS header. The following minimum requirements are set out on page 6 of the specification linked above: »An application importing an EPS file must parse the EPS file…

    1 vote
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  8. Layer stacks change not applied on different window (v24.0.2)

    On different window, the change of the object stacks (Ctrl + ] or [) doesn't seem to apply. Every time I change the order of the object, I have to close the window on the other and open it and place it again. this is so frustrating.

    1 vote
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  9. Having to Individually Relink The Same Files

    I have a document that has many images, with the same file name. I think there is a problem with my OneDrive, where the files are linked on my work Mac, when I open the same file on my Mac at home they are missing. So I am constantly having to relink them when I change Macs. The problem is, when I select all the images with the same name it is not updating them all. I have to individually double-click each file to update them. This never used to be the case. Very annoying.

    1 vote
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  10. Doesn't Copy to new artboard NOR all artboards

    Doesn't work consistently when i try to copy and paste from one art board to another artboard. I need the shapes to be in the exact same spot on the other artboard, and not eyeball it.

    Same thing when copying to all artboards. Sometimes it just pastes off in the distance somewhere...NOT on an artboard.

    1 vote
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  11. it didn't display artboard name

    I want to know how to display artboard name at click artboard tool,,

    1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator crashes when adding centre point

    on occasion, ai will crash when adding center points. this time it was in wireframe view adding center points to placed PDF's

    1 vote
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  13. Files preview sticks after opening multiple documents

    After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.

    Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.

    I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.

    I am running…

    4 votes
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    5 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. 'Preview' instantly applies effect or operation

    If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

    For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

    Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…

    2 votes
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  15. Snap to grid doesn't work at artboard edge

    When moving objects / vertices, they snap to the artboard edge and move freely without aligning to the grid.

    Although this was supposedly fixed before, it is now broken again (version 23.1). Please see the following ticket for the issue:

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33058219-snap-to-grid-doesn-t-work-at-artboard-edges

    2 votes
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  16. Wrong starting format measures ADOBE ILLUSTRATOR IN CREATIVE CLOUD

    WRONG STARTING SIZES B FORMAT IN ADOBE ILLUSTRATOR

    B4 size is 250x353mm
    and
    B5 size is 176x250mm

    I was keep getting wrong printed formats because i was just pressing given model without carefully lookout.

    2 votes
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  17. flattern

    hello Adobe, i created a complex layered design, i saved it, and turn my computer off on 7pm, and when i turn my computer at 4pm in the next day, all the layers is gone, all of them flatterned into a single image so i can't do any further editing, please help, this is a serious bug in AI
    thank you

    1 vote
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  18. Documents only shows gray screen when opening.

    When opening a document in Illustrator on my iMac is only showing a gray screen. The tab bar has the file name but will not show the artwork in that tab. I can select all the art and copy from that tab and paste in a different tab and the artwork will show up there. Usually the only fix to get this to work is to quit Illustrator and restart it. This only works for a few documents and then it starts all over again. I just updated to the newest version yesterday 8/21/2019.

    4 votes
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  19. Empty window open

    When the existing file open from file browser, one empty window also open same time.

    1 vote
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  20. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.


    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.

    2. While working on a file and opening a new one the document view sticks to the old file and…
    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

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