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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. drag copying artboard causes hidden items to reappear

    Whenenver I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.

    1 vote
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  2. AN UNKNOWN ERROR HAS OCCURED

    WINDOWS 10, ENTERPRISE

    I WAS WORKING ON A FILE, AND HAVE BEEN SAVING FILE REGULARLY IN BETWEEN. BUT ON ONE ART BOARD WHEN AM PLACING AN OBJECT, I AM NOT ABLE TO SAVE THE FILE . ERROR POPS UP. I TRIED TO SNIP THE OBJECT AND PLACED IT AS IMAGE STILL ERROR IS POPPING.
    I TRIED LOCKING AND UNLOCKING LAYERS, NO USE.
    AND IF I REMOVE TAT FROM ART BOARD, I AM ABLE TO SAVE. WHAT SORT OF ERROR IS THAT, AM NOT UNDERSTANDING.
    THIS IS LIKE THE FILE HAS REACHED A LIMIT, IF WE ADD ONE MORE OBJECT OR…

    2 votes
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  3. Align to selection bug

    This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

    If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

    As mentioned, this only started to happen recently.

    8 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Panels, windows not updating or displaying correctly

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. the only way to fix it is to close and restart the program. I also get it with photoshop. both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16gb - 32gb…

    2 votes
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  5. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019


    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019


    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "


    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.


    4. I receive: " An unknown error has occured. "


    I uninstalled and re-installed CC 2019 with no changes.

    9 votes
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  6. Unticking "Use Artboards" when saving PDF does not work as expected

    Illustrator 24.0

    Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.

    Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.

    1 vote
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  7. Coordinates of an object are not aligning to it's artboard and are staying global

    When I try to align objects within an artboard the objects coordinates stay Global and don't change, which makes it impossible to do branding and logo design work. It only started / became a problem when I started using the latest version of the software - Illustrator 2020 (Mac). Urgently need this fixed so I can get clients work done and send away.

    1 vote
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  8. 1 vote
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  9. 1 vote
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  10. There is not enough memory available to process the appearance of an object

    Mac os MOjave
    Processor 3.1 Ghz Intel Core i7
    Memory 8gb
    Graphics Intel Iris Graphics 6100 1526 MB

    Illustrator 23.0.4

    I'm getting an error message (There is not enough memory available to process the appearance of an object) when I open a file or create a new file in Illustrator. After I close the document, everything in illustrator gets greyed out and I have to force quit to close illustrator. I have to repeat this open and force quitting several times before I could get a document to work as normal. Could you please advise if there's a fix for…

    5 votes
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  11. Why can't I select and deslect multiple layers with shift& alt anymore?

    Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.

    Does anyone know how to solve this because I can't work this way.
    I already restarted, did an extra update, nothing seems to help.

    4 votes
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  12. Moving an artboard using the Artboard Tool moves non-overlapping paths and shapes in adjacent artboards

    Moving an artboard should only move paths and shapes within the artboard and paths and shapes overlapped from other artboards. If possible, overlapped paths and shapes should only move if a majority is in the selected artboard.

    1 vote
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  13. Illustrator Recovery-Mode has Turned all my Images Black

    I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.

    And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.

    3 votes
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  14. Artboard sizes off by a pixel

    When I manually move an artboard around it doesn't land on an exact pixel position. When I export all artboards, the size is one pixel extra than my specified artboard size. When I go back to my file, I see the position (X or Y axis) has a decimal. Is there a way I can change my settings so the artboards are ALWAYS at an exact pixel position?

    2 votes
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  15. With GPU acceleration on, click on rule when an art-board is under this rule, the art-board becomes active.

    No problem if GPU is Off.


    1. Create a document with 2 art-boards,

    2. Show rules and switch to art-board rules (Display/Rules/),

    Click on a rule when an art-board is under this rule, the art-bord under the rule become the active art-board. This is not the expected behavior.
    On the other hand, the behavior is correct when GPU acceleration is off.

    1 vote
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  16. Illustrator CC thumbnail on preview mode not working properly with rectangle artboard

    Illustrator CC2019, thumbnail shows artboard just properly on square shape not the rectangle one

    Got a white line on the right side of the thumbnail (preview mode)

    I'm working on Windows 10 RAM 8.00 GB
    64 bit Operating System, x64-based processor
    Intel(R) Core(TM) i5-2400 CPU

    1 vote
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  17. 1 vote
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  18. macOS Mojave-10.14.6 / Adobe Creative Cloud, Illustrator CC 2019

    Though item on art board is activated by selection tool it shows no indication of being hi lighted. There are no corner control buttons and no outlines on the perimeters of object. I see no reference to the situation in the menu.

    1 vote
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  19. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    7 votes
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  20. Duplicated artboards containing Export Assets link to the new artwork not the original

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by…

    2 votes
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