Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
343 results found
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Why can't I select and deslect multiple layers with shift& alt anymore?
Oh this drives me crazy,... I suddenly can't select multiple layers by holding down the shift key. And deselecting with alt isn't working either.
Does anyone know how to solve this because I can't work this way.
I already restarted, did an extra update, nothing seems to help.5 votes -
Using 'Paste in place' - it doesn't work as expected
If I create 20 blank art boards the same size and then create artwork on one, containing a background rectangle and a logo rectangle in one corner and then I use the paste in place command by using cmd+C on the selected items on art board 1 (the background and logo rectangles) and then use cmd+SHFT+V on each of those other art boards to accurately paste the items on each board it often either doesn't place, places incorrectly, can work out which art board is selected etc I have tried clicking on each of the art boards 'to activate' in…
2 votes -
Fit on screen glitch
When I click fit on screen in the screen size (I don't know the actual name of the option thing) option it fits to the screen THEN will move to where the mouse is clicked next, just like the zoom tool. This is decreasing efficiency of the app for me.
2 votes -
Files preview sticks after opening multiple documents
After having a couple of documents open for roughly an hour, I go to open a new document as well. However, after clicking to open this document I am presented with the preview of the document that was already open in the background.
Now when I click on any one of the three documents in illustrator they all show the same preview. You can see in the screen shots, three different documents showing the same preview.
I have to close Illustrator down and reopen it. This happens Multiple times a day and is disrupting my workflow immensely.
I am running…
5 votes -
Mutiple profiles & Artboards
Illustrator Version: CC 2019 (23.0.3)
Mac: Mojave (10.14.2) 5k 27" 32gb RamFirstly there are 3 Film & Video profile dropdowns (1. Film & Video, 2. Film and Video, 3. Video and Film). Not sure why.
No matter what general preset I use or artboard size preset I choose I get 2 artboards.
1 artboard is the correct size and the other is basically the complete canvas area.
I am constantly having to delete the 2nd artboard.
Can I stop this from happening?
Thanks in advance.
4 votes -
Convert to profile
It should be possible to convert a documents colors via the same method as in Photoshop or InDesign via "Convert to profile" rather than "Document color mode". The current way makes it hard to correctly convert correctly and nearly impossible to convert an rgb color space to another rgb color space without using cmyk as intermediary step (huge color shifts and color quality loss).
6 votes -
EPS Saving
Whenever I try saving a file as an EPS one, it continuously keeps separating my art boards into their own files, when I need them to stay in one sole file (as it should). This has happened on my personal macbook and the one I use at work various times and is setting back print jobs. Can we go back to retaining files on one until specified to not?
1 vote -
paste in front does not always land on correct artboard
Paste in front (command F) does not always land the clipboard contents onto the correct art board. It does most of time, but not all the time!
In this screen shot, I have the black background selected on the right, but paste in front pastes it on the left artboard that has no focus or selection.
2 votes -
Option+Drag with Artboard tool to duplicate Artboard copies art twice and drags places in the opposite direction
When I Option(Alt)+Drag to duplicate an artboard. Illy places another copy of the boards artwork on the opposite side of the original artboard.
It's happening in Illustrator CC 2019 (23.0.3)
I'm on a 2017 iMac running:
MacOS Mojave 10.14.4Please see the attached video.
1 vote -
HDTV 1080 preset has a PAR of 1.33
When the HDV 1080 and HDTV 1080 document presets were combined the HDTV pixel aspect ratio never changed from 1.33 to 1. The HDTV 720 has the proper square PAR, but the 1080 still has the old HDV one. This is only a cosmetic issue, as it affects the AI ruler, but not the shapes created or when art is imported into after effects, but it is still wrong when you're trying to measure distances using the Guide Ruler.
1 vote -
Crash on File open/save while iCloud is running
Here's the rant part:
"2 days of productivity down the toilet, thanks Adobe. People use network drives. Deal with it."But on to the issue....
Flying along for the past month on a new MacBook Pro working on various projects. Most of the projects end up on a network drive. iCloud (so I can switch to desktop quickly), Google Drive for collaboration and distribution.All has been working up until 4 days ago. Illustrator decides to crash/hang when I go to open any file, local or network. This project has a LOT of components to it, Illy files, PSDs, After…
1 vote -
Align to selection bug
This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.
If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.
As mentioned, this only started to happen recently.
8 votes -
New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF
New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF- when saving out files they will error. The saved file will display and print a black gradient space in lieu of the art board and (seemingly random) graphics will be omitted. This is replicated when saving as a new AI or PDF or Printed from the saved file. The original AI file shows it prints normally but the print out is also erroneous.
2 votes -
pasted guides are checked against the drawing area
While pasting artwork (CMD-V) which is copied from another Illustrator document and includes guides, I often get the warning seen in the screenshot.
This happens only because of the guide.
After pasting in place (CMD-F) I can move the artwork around w/o the guides being checked against the drawing area.Imo the guides shouldn't be checked against the drawing area while pasting.
1 vote -
Crashing when Creating New Anything
For some reason whenever I try to create a new document in Illustrator, it buffers and inevitably crashes. At first I believed it to just be our school server (as it crashed a few days ago) but it's affecting all of the computers in every single classroom I've been in.
The program will open and then the screen pops up with "Create New" in the center.
I click on the button and it brings up the file sizes and the measurements like normal but when I click on "Create", the program buffers and a notification will pop up stating that…1 vote -
Undo command and Hide
Undo command ignores whether or not objects are hidden. Rather, Undo command does not undo hide/unhide, so hidden objects are moved or modified, depending on what is being undone, while hidden.
1 vote -
An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019
I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019
Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "
This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.
I receive: " An unknown error has occured. "
I uninstalled and re-installed CC 2019 with no changes.
9 votes -
"Current proportions" option missing from Illustrator CC 2019
LEFT (Screenshot from a tutorial): The "Current proportions" option is visible under Artboard Options window.
RIGHT (Screenshot from my desktop): The "Current proportions" is missing.Please let me know how to enable this option.
1 vote -
Linked image file cannot be deselected
I have an infuriating problem with selected linked files that's been going on for years now.
If a linked file becomes selected (often by dragging within it's area to select other items) it is then impossible to deselect it again. I generally work with the Path Selection Only option on but a link often gets selected anyway and then this problem occurs. It's usually necessary to close the document to get out of it.
Occasionally, deselecting the file in the links panel used to work, but this problem has generally got worse. It sometimes results in editing an item unintentionally.
…
1 vote -
Files showing up as blank screens
macOS High Sierra, then Mojave 10.14.3
iMac 2017
Processor 3.4 GHz Intel Core i5
Memory 24 GB 2400 MHz DDR4
Graphics Radeon Pro 570 4096 MBOur art department team was running High Sierra when the below issue first started happening (when we first updated to Illustrator 2019, so we updated our OS to Mojave. The problem persists. When we go back to the 2018 version, the problem resolves.
We tried a clean reinstall. We used the uninstallers, deleted all preferences, restarted our systems, ran CC Cleaner and reinstalled Creative Cloud, but it didn’t resolve it. We also made sure…
2 votes
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