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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 53 votes
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    13 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. 45 votes
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    49 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1)Kindly provide the Test file(Via File→Package) & some steps with which you are facing this issue.
    2)Kindly try the below workaround and let us know if that helps with the issue:
    Kindly rename your Preferences folder placed in below location and share this folder with us in a zip file.

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    WIN: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\

    Kindly share the above with us in a Zip file at sharewithai@adobe.com
    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  3. Pasted artwork does not remember sublayers

    When pasting artwork from one file to another with matching layer and sub-layer names, Illustrator will not remember sub layers and pasted artwork has to be re-sorted in to sub layers.

    20 votes
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    9 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Moving artboard with locked layers prompt warning

    In 24.1, every time I move the artboard with my layers locked, I get the warning: "Any hidden or locked objects in the artboard will not be moved." EVERY TIME!
    There is no "Don't show me this again" option and I am constantly adjusting artboards to fit customer's artwork.

    16 votes
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    10 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Artboards renamed when saving to CS4 or below

    When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard 44".…

    10 votes
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't switch to tabbed files/windows, screen turns gray, can't view any open files/windows.

    When I have several files open, I can't switch tabs to another file. It gets stuck on one file, even if I click on different tabs, and eventually the screen goes grey and I can't view any open files.
    The only way to fix is to close files (without being able to see them!) and restart Illustrator. Hugely inconvenient to close files without seeing them.

    10 votes
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    5 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. "Command W" quits application.

    "Command W" Keyboard short cut now quits the application rather than just closing the current window.

    9 votes
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    7 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  8. An unknown error has occured. Receiving message when opening ai and/or pdf files. CC 2019


    1. I'm working on iMac17,1 with 13.2GHz using illustrator CC 2019


    2. Whether opening a file from finder folder through the program, via file > open I am receiving the same message when opening ai and/or pdf files: " An unknown error has occured. "


    3. This is all of a sudden. I expected the files to open like they normally would, unless it was a corrupt file from a client.


    4. I receive: " An unknown error has occured. "


    I uninstalled and re-installed CC 2019 with no changes.

    9 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  9. New document dialogue box

    When you click "New document" from the home screen, the dialogue box opens up but nothing appears in it. I have to use one of the 6 options on the home screen and adjust manually when inside the new document.

    9 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. Artboards name disappear after renaming

    After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.

    AI version: 22.0.1

    9 votes
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    10 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  11. Align to selection bug

    This only started recently - the past month maybe? If I select 3 or more objects and have alignment set to "align to selection" and then click the Distribute Spacing icon, Illustrator will default immediately to "align to artboard" and space the objects out across the entire artboard instead of the selection.

    If I undo (Cmd Z) and then go through the process again (I have to reset the alignment preference to "align to selection" first, however), it works fine, but every time without exception I have to go through this process.

    As mentioned, this only started to happen recently.

    8 votes
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. image trace quick action does nothing...

    I opened a transparent PNG file in Illustrator, hoping to do a simple quick vector conversion, when I pressed the "Image Trace" button in the Quick Actions menu, in the properties toolbar, I got precisely bubcuss. Just nothing - no feedback, no error, no expected menu of options. Just nothing. The other quick actions don't seem to do anything at all either.

    8 votes
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    4 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Undo Button Goes Back Too Many Steps

    Sometimes when Undo is pressed, Illustrator goes back too many steps and multiple operations are undone at once. This happens consistently when editing content inside of clipping masks, and happens occasionally in other contexts. There is no option to redo once this bug occurs.

    8 votes
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    3 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. can't paste object. the requested transformation....

    the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.

    8 votes
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    9 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Move dialogue is broken when Y-axis is flipped

    Problem Description:
    Since AI team had Y-axis flipped, users who want to keep it the old way have to manually set flags in prefs file to undo these changes:
    /isRulerIn4thQuad 0
    /isRulerOriginTopLeft 0

    It works fine except it breaks setting negative distance in Move dialogue.

    Steps to Reproduce:
    1. Change said flags to 0
    2. Relaunch AI
    3. Create and select an object
    4. Press Enter to invoke Move dialogue
    5. Set vertical position to any positive number and apply
    6. Invoke dialogue again
    7. Set same vertical value, but negative (you can also select any other object before that)…

    8 votes
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  16. Illustrator 202 Unable to Add Bleed Above 1” In Existing Document

    When making a new document we are now able to add bleed up to 24”.

    However when trying to add bleed to an existing document by going to File > Document Setup, it does not let you set bleed above 1”.

    7 votes
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  17. Preferences NOT saving

    Not an idea - It's a BUG -
    I change my Preference > Units > General to Inches.
    Once I quite and reopen they are Points again.

    7 votes
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    3 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adding Bleed to Previously Saved Files

    I use Adobe CC. I've been trying to add bleed to a previously saved file without bleed. When I open the file then go to >document setup< I am able to add a 1" bleed, but the red bleed line doesn't appear around my artboards once I click ok. Then when I go back into >document setup< it shows that the bleed has been saved, but it is still not visible in the art files.

    7 votes
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    5 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  19. Black/missing artboard

    I am using the latest version of Illustrator CC on PC.

    No matter if I create a new project or open an old one, my entire artboard space remains black. It's not that the artboard is hidden in any way; I am able to select and "use" tools, and all of my layers are listed and supposedly visible. But I cannot actually see my project at all.

    Again, the artboard is not hidden. There's absolutely no reason I can come up with as to why I cannot see it.

    7 votes
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    13 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  20. unable to create a new document

    I am not able to create a new document

    7 votes
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    4 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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