Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. flattern

    hello Adobe, i created a complex layered design, i saved it, and turn my computer off on 7pm, and when i turn my computer at 4pm in the next day, all the layers is gone, all of them flatterned into a single image so i can't do any further editing, please help, this is a serious bug in AI
    thank you

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Empty window open

    When the existing file open from file browser, one empty window also open same time.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  3. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.


    1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.

    2. While working on a file and opening a new one the document view sticks to the old file and…
    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you all for reporting this issue and providing us your valuable feedback.
    Kindly help Illustrator Team to nail this issue down further:
    1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  4. drag copying artboard causes hidden items to reappear

    Whenenver I drag an artboard to copy it, anything hidden on the original artboard is now visible. Very annoying.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  5. it didn't display artboard name

    I want to know how to display artboard name at click artboard tool,,

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unticking "Use Artboards" when saving PDF does not work as expected

    Illustrator 24.0

    Expected result: A PDF file containing a single page of all the artwork in the document. Artboards should be completely ignored. Page size, cropbox, artbox, trimbox and bleedbox should all be equivalent to the total size of all the artwork in the document.

    Actual result: PDF contains one page for each artboard, seemingly identical to what happens when "Use Artboards" is ticked.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Coordinates of an object are not aligning to it's artboard and are staying global

    When I try to align objects within an artboard the objects coordinates stay Global and don't change, which makes it impossible to do branding and logo design work. It only started / became a problem when I started using the latest version of the software - Illustrator 2020 (Mac). Urgently need this fixed so I can get clients work done and send away.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  10. Moving an artboard using the Artboard Tool moves non-overlapping paths and shapes in adjacent artboards

    Moving an artboard should only move paths and shapes within the artboard and paths and shapes overlapped from other artboards. If possible, overlapped paths and shapes should only move if a majority is in the selected artboard.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  11. With GPU acceleration on, click on rule when an art-board is under this rule, the art-board becomes active.

    No problem if GPU is Off.


    1. Create a document with 2 art-boards,

    2. Show rules and switch to art-board rules (Display/Rules/),

    Click on a rule when an art-board is under this rule, the art-bord under the rule become the active art-board. This is not the expected behavior.
    On the other hand, the behavior is correct when GPU acceleration is off.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator CC thumbnail on preview mode not working properly with rectangle artboard

    Illustrator CC2019, thumbnail shows artboard just properly on square shape not the rectangle one

    Got a white line on the right side of the thumbnail (preview mode)

    I'm working on Windows 10 RAM 8.00 GB
    64 bit Operating System, x64-based processor
    Intel(R) Core(TM) i5-2400 CPU

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  14. macOS Mojave-10.14.6 / Adobe Creative Cloud, Illustrator CC 2019

    Though item on art board is activated by selection tool it shows no indication of being hi lighted. There are no corner control buttons and no outlines on the perimeters of object. I see no reference to the situation in the menu.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  15. multiple dxf conversions overwrite other dartboards

    On my iMac with OSX Mojave.

    If I import 2 dxf files for conversion and leave their tabs available, the next to be imported overwrites the second tab placing the image on top of what is already there and then proceeds to open the 3rd tab with a blank Artboard.

    In the attached screenshot, the overplayed image is with red lines, the original image on that tab is in black lines

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Rearrange All Artboards ignores locked layers

    When I use the command Rearrange All Artboards from the Artboards panel object on locked layers are not moved with the artboard.

    To test make a document with two artboards and two layers. Draw anything on Layer 1 for each artboard them copy it exactly to Layer 2, or just duplicate Layer 1. Hide or lock a layer then use Rearrange All Artboards to rearrange the dartboards. The objects on the locked or hidden layers do not move with the artboard.

    The two screenshots show before and after using Rearrange All Artboards with one layer locked.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Different size of postcard preset in the home about Japanese version

    Illustrator that is Japanese version has different size of postcard preset in the home.

    In the home screen, postcard preset written in "100 X 148mm" but that preset becomes other sizes (197.56 X 101.6 mm).

    I want to fix it.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Most recent changes not showing when opening up the PDF file in updated CC

    I have the most updated Adobe Illustrator. When someone is using an older version of CC and I open up the saved PDF file in my updated version, it doesn't show the changes that were made to the PDF file by the someone that has the older version of CC.

    I even had them try adjusting the settings in the PDF such as, "smallest file size", "optimize for web", "Illustrator Default", etc..but no luck.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  19. another file size issue

    In addition to the JPEG issue, there is the problem that vector files are often almost 10x the size as exactly the same file in CS6.

    I reported this over a year ago.

    Sloppy coding?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  20. New Document > Bleeds behaving strangely


    1. In the New Document window, begin by unlinking the bleed settings.

    2. Set your top bleed to any non-zero value.

    3. Click the link to re-link the bleed settings. All 4 settings will appear to change automatically, to match the top bleed set in step 2.

    4. Click OK

    Unexpected result: A new document appears with only a top bleed, instead of matching bleeds on all 4 sides.

    Tested with the same results on Mac and Windows, both running Illlustrator 23.0.3

    EDIT: Sorry, just realised I hadn't specified, this error is in the legacy New Document window, not the new one.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base