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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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343 results found

  1. Page size error and wrong ppi

    Hi,

    I have i bog problem.

    1- I want open the print a4 template (Oixel size normaol must be 2480 pixels x 3508 pixels print resolution ) but if i open the template i see always this size
    595 pixels x 842 pixels (screen resolution).
    I chance the ppi to 300 on Rasterize menu. But the page size remains the same.

    I hope you can help me.

    1 vote

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  2. Text Objects not appear in other PC with the same fonts installed

    When I open the same saved .ai file in another PC with the same cloud account and Ilustrator, the files do not show the content of text boxes . I'm using windows 10

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  3. The duplicate Artboard feature doesn't work properly or at all

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  4. anchor point position

    Hello !
    So, the issue is with the anchor point placement on the Art-board. At one stage the bug happens and i am not free to move my anchor points where i want,
    or i create a new file and it happens from this moment on. It is not linked with any of the preferences, resolution, snap to grid etc.. i tried them all.

    So i have to find a previously created file where that doesn't happen, replace the vector content, resize my file and i 'm good to go.

    When it happens i cannot : snap to point, snap…

    1 vote

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  5. não est[a abrindo um novo arquivo

    quando abro o Illustrator esta dando um erro, e não abre um novo arquivo

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  6. Grosses lenteurs après la mise à jour Creative Cloud

    Bonjour,

    Depuis trois jours j'ai de grandes lenteurs d'affichage et d'exécution.

    Par exemple lorsque je veux rendre un objet invisible dans ma palette de calques, il ne le fait que lorsque je bouge mon plan de travail.

    Idem pour les déplacement d'objets, je ne vois la position finale que lorsque je bouge mon plan de travail.

    La mise à jour des images entre Illustrator et Indesign ne se fait pas non plus.
    Je dois réinsérer l'image sur Indesign afin de voir la mise à jour de l''image.

    J'ignore si c'est un problème de mise à jour Creative Cloud ou bien…

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  7. Opening second file will NOT display it, but show first opened document!

    Wow... while having opened one file, Illustrator 25.0.1 does not refresh the screen while opening a second document. Great Adobe!

    Navigator switches the content, but the screen activates the second tab and shows the first file. clever...

    Going to be fixed in early 2031?

    1 vote

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  8. Can't create 4th artboard

    Everytime i try to add artboards, somewhat AI skip 4th artboards, and just straight to 5th artboard, so when i add artboards again, there would be 2 5th artboard, and only the second one exported (if it exported)

    1 vote

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  9. Canvas color can't change color. (I'm not talking about the art board) Latest version of AI

    Canvas color can't change color. (I'm not talking about the art board) Latest version of AI

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  10. Illustrator artboard turns white and keeps flashing

    Artwork disappears and everything flashes. Everytime I click cursor its happening. But its only happening on my 2018 Macbook pro. I updated to big sur and Illustrator 2021 in the past week.

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  11. MacOS 10.14.6 PDF

    When saving using an existing PDF preset the crop marks offset values have been changed from .25 to .025. And the bleed values have changed from .5 to .05. See screen capture.

    1 vote

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  12. Unable to open more than one file at a time

    Mac OS Big Sur 11.01

    Unable to share video with this form. Please help.

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  13. restoring files is NOT working

    I was working on a project and my computer reset on me automatically. After it was done, I tried going back into Illustrator and my work was gone. I have tried restarting the app and my work has not came back! Please help me restore my work!

    1 vote

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  14. Can no longer create new file from scratch

    Illustrator v 25.0 desktop on PC won't let me create new files from scratch or with preset details. It's forcing me to download templates to work from.

    Illustrator v 25.0 desktop on iMac works fine.

    1 vote

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  15. grey bar or box

    When the pointer hits certain (very many) points, gray bars or boxes appear as in the attached screen capture, making the operation difficult. Please fix it.

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  16. spostare un qualsiasi oggetto

    Ho appena aggiornato la versione ad Illustrator 25.0, ho aperto un file pdf e risalvato in formato illustrator, peccato che quando voglio spostare un blocco di oggetti o anche uno solo mi dice che non posso perché è IMPOSSIBILE la modifica potrebbe rendere alcuni degli oggetti troppo grandi. Come la risolvo?

    1 vote

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  17. Artboard 3 showing up as 4

    Artboard #3 has been consistently showing as with a 4 by it. Is this just a glitch on my system?

    1 vote

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  18. Lineal nach Zeichenflächenänderung von Hoch- zu Querformat nicht angepasst

    Windows 10,
    Illustrator 25.0 (64bit).

    Ich habe ein neues Dokument erstellt in A3. Danach habe ich die Zeichenfläche von Hochformat auf Querformat gestellt, indem ich doppelt auf die Zeichenfläche im Zeichenflächenwerkzeug klicke und das Symbol für Querformat anklicke, danach okay. Die Zeichenfläche wurde gedreht.
    Nun wollte ich Hilfslinien als Rahmen einfügen und habe dazu das Lineal eingeblendet. Ich erwartete, dass das Lineal anzeigt, dass links oben meiner Zeichenfläche sowohl x als auch y 0 ist. Das Lineal hat sich jedoch nicht mitgedreht und die 0 liegt außerhalb meiner Zeichenfläche, nämlich genau dort, wo es länge, wenn die Zeichenfläche im Hochformat…

    1 vote

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  19. PROBLEM WITH SHIFT BOXES ILLUSTRATOR 2021

    DURING OBJECTS MOVING THE MOVEMENT BOX ON THE PERIMETER IS NOT VISIBLE, IT IS IMPOSSIBLE TO ALIGN THE OBJECTS BETWEEN THEM WITHOUT THE VISIBLE PERIMETER!

    1 vote

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  20. Transform panel shows different size from artboard

    Using Illustrator 2021. Artboard is 60 x 60 cm, my illustration shows in the transform panel as 600 x 600cm. Please help. When I change my art in the transform panel to to 60cm it make it 6cm on my artboard.
    Thanks

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