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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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341 results found

  1. alt drag art boards not working STILL

    this is still not working. Now and again it does, then it doesn't again. It doesnt' copy the art board.
    I can't see how to even check on my previous but reports, or find other ones I've voted for, I don't understand this process. Please will you fix it?

    1 vote

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  2. Select all artboards

    With the Artboard tool selected, choosing Select > All selects not only the artboards, but all of the artwork—even artwork outside of the artboards.

    1 vote

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  3. Guides not scaling correctly on copy/paste into large canvas

    If I copy a 5"x5" rectangle from a regular document and paste it to a large canvas document, it remains 5"x5", as expected.

    However, if I convert the same shape to a guide and then copy it from a regular document to a large canvas document, the guide becomes 50"x50". This really makes things difficult when copying guides and artwork together into a large canvas.

    1 vote

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  4. Shifting decimal

    Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.

    I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.

    What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when…

    1 vote

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  5. Align/Distribute issue (v.24.2.3)

    Hello,
    I've seen that this is claimed that it is fixed on a previous update, but I have the latest (24..2.3) and still have issues.

    Situation:
    4 text layers in a 2nd level subgroup
    Selection of three out of four layers and the Align/Distribute is working as expected (align to Selection selected)
    Selection of all four layers (or group layer) and the Tool isn't working on 'Align to Selection' basis. It's working correctly as 'Align to Artboard'

    How am I supposed to align all layers in a Group? The only workaround is to align all layers but one and then…

    1 vote

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  6. Blank pop-up window appears after opening an .ai file

    Currently running:
    macOS Catalina v. 10.15.6
    iMac 27"
    3.2 GHz Quad-Core Intel Core i5
    32 GB 1600 MHz DDR3 Memory
    NVIDIA GeForce GT 755M 1GB Graphics card

    Everytime I open an .ai file a blank dialog box appears with nothing on it except for the close/minimize buttons on the top left. I'm able to close the box out and view my work but this happens every time I open a file. Also attached a screen shot as well as spindump of Adobe Illustrator.

    1 vote

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  7. Freezing when selecting multiple artboards

    Windows 10 Ver.2004 (build 19041.421)
    Illustrator Ver 24.2.1

    1. Make multiple artboards
    2. Select two artboards

    This operation freezes the operation of Illustrator.

    This problem does not occur in Ver.23.1 and 22.1.

    1 vote

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  8. Smart Guides buggy at artboard corners

    When resizing snapping shapes or objects, Illustrator smart guides alert user that object is being snapped to corner or intersect, however it isn't actually, and it's not until you zoom right in that you realise it hasn't.

    Snap to Pixel is turned off. Smart Guides are turned on.
    There is no 'anchor' at that location other than the Artboard Edge.

    1 vote

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  9. Guides and Alignment

    While guides have been placed in artboard objects will no longer align to artboard rather they extend far beyond the current artboard.

    At the moment the only solution I've found to work is clearing the guides.

    Thanks!

    1 vote

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  10. Trim marks do not scale

    In latest versin of illustrator canvas is increased, but trim marks got issues when making sizes over 5x5m. when making file with multiple atrboards that exceeds 5x5m trim marks scale to 10x size, just like they would if you made the file 1:10

    1 vote

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  11. Workspaces not working

    So, when i downloaded AI for the first time with under v24.2.1, i opened AI and then when i want to opened file or made a new project ... the landing page is still there while the file opened, how to fix this problem?

    1 vote

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  12. during creation of new document is lacking with centimeters or millimeters in the drop down menu

    during creation of new document is lacking with centimeters or millimeters in the drop down menu, please add or fix the bug, thanks

    1 vote

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  13. Can't create artboard from rectangle - Illustrator 24.2

    That's all. It says that it can't create artoboards from rotated rectangles or masks. It's a freshly created rectangle.

    This version of AI seems to be very buggy.

    1 vote

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  14. Artboard Missing

    When I open the saved file, I find my artboards missing. The weird part is it saves my work. So every time I open the file I have to create new artboards for the layout I had done.
    Attached Adobe Files consists of 2 layouts:
    Page 1: Original Layout
    Page 2: When I re-open the file. I find all the artboards missing except for a default artboard.

    Very frustrating to recreate the artboards every time.

    Thanks
    Regards

    Mahesh Sutar

    1 vote

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  15. Values of artboard differes from the values on control panel in artboard mode

    1. Create big artboard 5 meter in Normal Mode
    2. Activate Increase Cavas Mode
    3. Activate artboard mode
    4. Enlarge artboard up to maximal size 57 meter with dragging handels
    5. The values in control panel are in METERS while in properties panel they are in INCH

    Expected result: The must be in the same measuraments value. In METRS as I have choose METERS

    It happens when I create artbord after first run.

    1 vote

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  16. Snap to grid doesn't work in new documents

    Snap to grid doesn't work at all in new documents. It works with no issues whatsoever in old files, but whenever I create a new one, nothing snaps to grid. I tried restarting, didn't work, and the software is up to date. Any help would be appreciated.

    1 vote

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  17. artboard/canvas will not center; confined to top left corner

    Artboard snapping to top left corner of window- zoomed at 67%;
    snapped to right of window at 100%

    Following your post instructions ....

    1. On Windows 10 latest; Adobe Illustrator latest (on cloud) -
    2. Believe I was scrolling the canvas - may have zoomed out
    3. Expect canvas to reduce and stay centered
    4. Canvas snapped to top left and when I zoomed back to 100 % it snapped initially to top right

    Please fix (it has happened a few times) - thank you

    1 vote

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  18. Fit to artboard

    Fit to artboard does not fit lines to the artboard that are on the edges. So when you export to indesign the lines are missing of halved

    1 vote

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  19. A new artboard created in a template with two artboards gets 'Artboard 2' name instead of 'Artboard 3'

    My default document I use to begin projects has two artboards. If I add a third artboard, it will be named "Artboard 2" and I have to go into the settings and rename it "Artboard 3" in order to print properly.

    1 vote

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  20. Illustrator 24.1 can't place AI files created in the same version WIN 10

    Illustrator 24.1 can't place AI files. It seams to only affect AI files created in version 24.1.

    When attempting to link the AI, illustrator does not generate any preview of the file. It allows the user to follow the placing process but no content is shown when placed on the artboard and also it does not honor the linked file dimensions.
    After hitting the "cancel" button on the import tool an error message appears stating Illustrator could not read the ai file.

    The same file can be linked successfully when saved as a PDF.
    The files to be linked sit…

    1 vote

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