Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Can only open 1 Ai file at a time

    Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.

    3 votes
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  2. Values of artboard differes from the values on control panel in artboard mode


    1. Create big artboard 5 meter in Normal Mode

    2. Activate Increase Cavas Mode

    3. Activate artboard mode

    4. Enlarge artboard up to maximal size 57 meter with dragging handels

    5. The values in control panel are in METERS while in properties panel they are in INCH

    Expected result: The must be in the same measuraments value. In METRS as I have choose METERS

    It happens when I create artbord after first run.

    2 votes
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  3. cannot duplicate or move artboards

    Cannot duplicate or move artboards with artwork in Illustrator 2020. Artboard will merely move with the artwork contained when hitting opt+click. Can only duplicate artboards without artwork.

    2 votes
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  4. Artboard number 53 mentioned on 52

    Just noticed that Illustrator CC artboard serial number 52 is replaced with 53. It's confused me to do some amendments on 53, instead I did on 52. Adobe, please correct it.

    2 votes
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  5. Artboard name not visible on artboard in Artboard mode

    Artboard name not visible to me randomly. It was working just fine earlier today Tried reinstalling, installing a previous version, reupdating to the latest version, everything. Nothing seems to be working. I just can't view the artboard on the corresponding artboards! Extremely frustrating

    2 votes
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  6. bug: Artboard name doesn't stick when pasted in directly in the artboard list

    The artboard name does not always stick when entering it in the following manner:
    - in the artboards panel create a new artboard via the [+] icon
    - double-click the title to be able to edit the name
    - paste in the name
    - hit enter

    The name shows in the panel, but when clicking the artboard icon at the right of the name the artboard settings panel opens with the old name still showing. If not editing the name here also the name will revert back to the old name after opening and closing another file.

    The video shows…

    2 votes
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  7. Duplicating an Artboard with art on it and then Undoing it, causes crash

    if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.

    2 votes
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Fernando,

    Thanks for reporting the issue . Since we are not able to reproduce the issue in house , Kindly provide the following information to nail down the issue further :
    Kindly provide the machine details and the illustrator version with which the issue is happening .
    Kindly provide the test file and test steps to help us reproducing the issue .

    It would be very helpful if you can provide the video recording to reproduce the steps .
    Kindly share the above details ShareWithAI@adobe.com in a Zip file . Please mention the title of this issue as the subject of mail .

    Regards,
    Pooja Garg
    Illustrator Team

  8. Artboard > Fit to Artwork Bounds with clipping mask and raster effects

    Resizing an artboard with Artboard Options -> Preset -> Fit to Artwork Bounds doesn't honor clipping masks or raster effects. The new artboard size includes artwork hidden by clipping mask, and excludes raster effects such as drop shadows.

    2 votes
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  9. 2 votes
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  10. blank screen

    Blank screen appears before opening a file. App is crashing now and then, nit sure of the trigger yet.

    2 votes
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  11. 'Preview' instantly applies effect or operation

    If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

    For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

    Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…

    2 votes
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  12. Snap to grid doesn't work at artboard edge

    When moving objects / vertices, they snap to the artboard edge and move freely without aligning to the grid.

    Although this was supposedly fixed before, it is now broken again (version 23.1). Please see the following ticket for the issue:

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33058219-snap-to-grid-doesn-t-work-at-artboard-edges

    2 votes
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  13. AN UNKNOWN ERROR HAS OCCURED

    WINDOWS 10, ENTERPRISE

    I WAS WORKING ON A FILE, AND HAVE BEEN SAVING FILE REGULARLY IN BETWEEN. BUT ON ONE ART BOARD WHEN AM PLACING AN OBJECT, I AM NOT ABLE TO SAVE THE FILE . ERROR POPS UP. I TRIED TO SNIP THE OBJECT AND PLACED IT AS IMAGE STILL ERROR IS POPPING.
    I TRIED LOCKING AND UNLOCKING LAYERS, NO USE.
    AND IF I REMOVE TAT FROM ART BOARD, I AM ABLE TO SAVE. WHAT SORT OF ERROR IS THAT, AM NOT UNDERSTANDING.
    THIS IS LIKE THE FILE HAS REACHED A LIMIT, IF WE ADD ONE MORE OBJECT OR…

    2 votes
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  14. Panels, windows not updating or displaying correctly

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. the only way to fix it is to close and restart the program. I also get it with photoshop. both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16gb - 32gb…

    2 votes
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  15. Wrong starting format measures ADOBE ILLUSTRATOR IN CREATIVE CLOUD

    WRONG STARTING SIZES B FORMAT IN ADOBE ILLUSTRATOR

    B4 size is 250x353mm
    and
    B5 size is 176x250mm

    I was keep getting wrong printed formats because i was just pressing given model without carefully lookout.

    2 votes
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  16. Artboard sizes off by a pixel

    When I manually move an artboard around it doesn't land on an exact pixel position. When I export all artboards, the size is one pixel extra than my specified artboard size. When I go back to my file, I see the position (X or Y axis) has a decimal. Is there a way I can change my settings so the artboards are ALWAYS at an exact pixel position?

    2 votes
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  17. Duplicated artboards containing Export Assets link to the new artwork not the original

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by…

    2 votes
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  18. Cambria text & large text cursor

    Looks like this was happening in 2017 as well... when using Cambria font, the cursor is 2 or 3 times as large as it should be when editing text. Makes highlighting & editing multiple rows almost impossible. I'd attach a file but others have shown the same thing already and it's simply a text box with Cambria text and a huge cursor. Text size is 11, height set at 13. In the same document but a text box using BonvenoCF, the cursor is the right height.
    Macbook Pro Mojave 10.14.5
    Adobe Illustrator CC 23.0.4

    2 votes
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  19. Cannot double click to open an AI document, or open a smart object from Photoshop

    If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still…

    2 votes
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  20. the ability to export multiple art boards as emf

    the ability to export multiple art boards as emf...

    also with emf export it has to be scaled up 1000 times to look good...

    it would be great to automate that in the export process

    2 votes
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