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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. 'Preview' instantly applies effect or operation

    If I go to any dialogue box that has a 'preview' option, the effect is applied as soon as the box is checked. If I then click 'cancel' the effect is still applied. Altering the parameters applies the new value to the previously applied value.

    For example, I draw and box and open the Scale options. With 'preview' selected, I change the value from 100% to 200% and then to 150%. The box is scaled to 350% in total.

    Also, the Recolour Artwork box will only allow me to change a colour once. Again, applying the change instantly even if…

    2 votes
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  2. Snap to grid doesn't work at artboard edge

    When moving objects / vertices, they snap to the artboard edge and move freely without aligning to the grid.

    Although this was supposedly fixed before, it is now broken again (version 23.1). Please see the following ticket for the issue:

    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33058219-snap-to-grid-doesn-t-work-at-artboard-edges

    2 votes
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  3. AN UNKNOWN ERROR HAS OCCURED

    WINDOWS 10, ENTERPRISE

    I WAS WORKING ON A FILE, AND HAVE BEEN SAVING FILE REGULARLY IN BETWEEN. BUT ON ONE ART BOARD WHEN AM PLACING AN OBJECT, I AM NOT ABLE TO SAVE THE FILE . ERROR POPS UP. I TRIED TO SNIP THE OBJECT AND PLACED IT AS IMAGE STILL ERROR IS POPPING.
    I TRIED LOCKING AND UNLOCKING LAYERS, NO USE.
    AND IF I REMOVE TAT FROM ART BOARD, I AM ABLE TO SAVE. WHAT SORT OF ERROR IS THAT, AM NOT UNDERSTANDING.
    THIS IS LIKE THE FILE HAS REACHED A LIMIT, IF WE ADD ONE MORE OBJECT OR…

    2 votes
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  4. Panels, windows not updating or displaying correctly

    Finding this bug a lot recently. Basically I will be working in a file and the tool panels won't display, you can right click and see the the pop ups but nothing appears. likewise if you have two or more documents open and switch between them, the screen stays the same. It says I'm on the new document but it doesn't change. the only way to fix it is to close and restart the program. I also get it with photoshop. both at work and home. I'm essentially running the same software/hardware at either site. 27" iMac 16gb - 32gb…

    2 votes
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  5. Wrong starting format measures ADOBE ILLUSTRATOR IN CREATIVE CLOUD

    WRONG STARTING SIZES B FORMAT IN ADOBE ILLUSTRATOR

    B4 size is 250x353mm
    and
    B5 size is 176x250mm

    I was keep getting wrong printed formats because i was just pressing given model without carefully lookout.

    2 votes
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  6. Artboard sizes off by a pixel

    When I manually move an artboard around it doesn't land on an exact pixel position. When I export all artboards, the size is one pixel extra than my specified artboard size. When I go back to my file, I see the position (X or Y axis) has a decimal. Is there a way I can change my settings so the artboards are ALWAYS at an exact pixel position?

    2 votes
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  7. Duplicated artboards containing Export Assets link to the new artwork not the original

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by…

    2 votes
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  8. Cambria text & large text cursor

    Looks like this was happening in 2017 as well... when using Cambria font, the cursor is 2 or 3 times as large as it should be when editing text. Makes highlighting & editing multiple rows almost impossible. I'd attach a file but others have shown the same thing already and it's simply a text box with Cambria text and a huge cursor. Text size is 11, height set at 13. In the same document but a text box using BonvenoCF, the cursor is the right height.
    Macbook Pro Mojave 10.14.5
    Adobe Illustrator CC 23.0.4

    2 votes
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  9. Cannot double click to open an AI document, or open a smart object from Photoshop

    If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still…

    2 votes
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  10. the ability to export multiple art boards as emf

    the ability to export multiple art boards as emf...

    also with emf export it has to be scaled up 1000 times to look good...

    it would be great to automate that in the export process

    2 votes
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  11. Fit on screen glitch

    When I click fit on screen in the screen size (I don't know the actual name of the option thing) option it fits to the screen THEN will move to where the mouse is clicked next, just like the zoom tool. This is decreasing efficiency of the app for me.

    2 votes
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  12. paste in front does not always land on correct artboard

    Paste in front (command F) does not always land the clipboard contents onto the correct art board. It does most of time, but not all the time!

    In this screen shot, I have the black background selected on the right, but paste in front pastes it on the left artboard that has no focus or selection.

    2 votes
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  13. Art board incorrect numbering

    I have been seeing an issue when creating multiple artboards on the latest cc19 and cc18. The program and been creating artboards with the same artboard number. It creating issues that it won't export both artboards with the same number. You can see I have two 57 and no 56 - also two 89 and no 88.

    2 votes
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  14. New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF

    New Update 23.0.3 Causes Failure to Preview and Art Boards Save Erroneously in PDF- when saving out files they will error. The saved file will display and print a black gradient space in lieu of the art board and (seemingly random) graphics will be omitted. This is replicated when saving as a new AI or PDF or Printed from the saved file. The original AI file shows it prints normally but the print out is also erroneous.

    2 votes
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  15. pasted guides are checked against the drawing area

    While pasting artwork (CMD-V) which is copied from another Illustrator document and includes guides, I often get the warning seen in the screenshot.

    This happens only because of the guide.
    After pasting in place (CMD-F) I can move the artwork around w/o the guides being checked against the drawing area.

    Imo the guides shouldn't be checked against the drawing area while pasting.

    2 votes
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  16. Files showing up as blank screens

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    Our art department team was running High Sierra when the below issue first started happening (when we first updated to Illustrator 2019, so we updated our OS to Mojave. The problem persists. When we go back to the 2018 version, the problem resolves.

    We tried a clean reinstall. We used the uninstallers, deleted all preferences, restarted our systems, ran CC Cleaner and reinstalled Creative Cloud, but it didn’t resolve it. We also made sure…

    2 votes
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  17. Illustrator shows another file's content when opening a new one

    If I have one document open and try to open a new one, Illustrator shows the new filename in the newly opened tab but with the OTHER document's content. This was happening in Photoshop too, and now both programs!

    2 votes
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  18. Touch Workspace Inconsistent

    I have a Dell XPS 15 9570; it's more laptop than tablet, but it does have some touchscreen functionality.

    When I first launched Illustrator on this device, I had the option to use touch mode, which was awesome.

    For some reason though, it is no longer accessible. I've checked the workspaces menu, window>wirkspaces, etc. Nothing. There's not external keyboard connected (the laptop has a built in keyboard), I've restarted illustrator, I've tried different document types, I've switched my OS between tablet mode and laptop mode... nothing.

    I'd really like to be able to use this mode again. Any advice?

    2 votes
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  19. Video Rulers not correct (and useless ;-)

    While I don't really need the Video Rulers , they do not seem to work well. (Rulers are a quite skeuomorphic tool anyway, since with Ai we can place everything numerically)

    The horizontal axis does not reflect the horizontal pixelnumbers, illustrated in the screenshot, where a 1920 wide artboard is shown to have 1440 pixels in the width by the ruler. Maybe due to some non square pixel setting. Confusing and unneeded?

    2 votes
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  20. Pixel number inconsistency

    Windows 10? (most recent and just updated yesterday)
    Illustrator 22.1 (64bit)

    When I told Illustrator to create an artboard of 350x350 pixels, I thought it could actually do so. That was the template image size that our web designer propogated across our entire website.

    Then I exported 11 images from Illustrator to .png format to re-build one of our webpages. They came out as 1459x1459. Now I will resize them in Microsoft Paint. They'll pixelate and probably look like trash. All because Illustrator can't understand "350 pixels x 350 pixels" on the Create New prompt window.

    Flaming dumpster fire. I…

    2 votes
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