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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. alt drag art boards not working STILL

    this is still not working. Now and again it does, then it doesn't again. It doesnt' copy the art board.
    I can't see how to even check on my previous but reports, or find other ones I've voted for, I don't understand this process. Please will you fix it?

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. V24.3 issue with artboard numbering + export

    In version 24.3 there is an issue with duplicate artboard numbers when creating a copy of an existing artboard (ie: it will skip from 3 to 5, and repeat 5 twice) and on export will only export one of the duplicate artboards. So, I had a file with 8 artboards, but two of the numbers were being doubled when I created them as copies so it only exported 6 of the 8. I wasn't able to find a work-around to export these duplicated artboards so I ended up downgrading to V 24.2.3 and it fixed the issue.

    1 vote
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  3. Select all artboards

    With the Artboard tool selected, choosing Select > All selects not only the artboards, but all of the artwork—even artwork outside of the artboards.

    1 vote
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  4. Preferences > Units : change not updated when re-launching Illustrator

    Preferences > Units : change from millimetres to pixels is not updated when re-launching Illustrator
    This occurs more precisely with the 'General' item.
    I'm using AI 2021 Beta Version.

    1 vote
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  5. A giant artboard shows up behind the 1920x1080 every time I create a new document using the HDV/HDTV option

    Every time I create a HDV/HDTV or FILM & VIDEO new document, a giant artboad sizing 14400 x 14400 px shows up behind the 1920 x 1080 px artboard, even if I request the new document to open with just ONE artboard. I always need to delete the background artboad and then start working.

    This bug is present on both 2020 and 2019 versions.

    I have a MBookPro 2.4/32GB running the Catalina 10.15.3.

    Note.: I have found another person with the same issue
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35668513-artboard-2-unnecessary

    1 vote
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  6. A giant artboard shows up behind the 1920x1080 one every time I create a new document using the HDV/HDTV option

    Every time I create a HDV/HDTV or FILM & VIDEO new document, a giant artboad sizing 14400 x 14400 px shows up behind the 1920 x 1080 px artboard, even if I request the new document to open with just ONE artboard. I always need to delete the background artboad and then start working.

    This bug is present on both 2020 and 2019 versions.

    I have a MBookPro 2.4/32GB running the Catalina 10.15.3.

    1 vote
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  7. Guides not scaling correctly on copy/paste into large canvas

    If I copy a 5"x5" rectangle from a regular document and paste it to a large canvas document, it remains 5"x5", as expected.

    However, if I convert the same shape to a guide and then copy it from a regular document to a large canvas document, the guide becomes 50"x50". This really makes things difficult when copying guides and artwork together into a large canvas.

    1 vote
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  8. Shifting decimal

    Not sure really where this lies. And it doesn't seem to have any other affect that I am aware of, but this just started with the latest upgrade - 24.3.

    I typically select an outlined piece of text and copy it then create a new document that is a couple of inched bigger and paste it in. I do this when I am creating production files for large-format kiss cut vinyl production.

    What I have been doing is selecting the text then referring to the dimensions when I create the new file for output. However, today I noticed that when…

    1 vote
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  9. Artboard 113 labeled wrong

    Artboard 113 gets skipped and is labeled as another 114

    1 vote
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  10. Exported artboards are incorrect size... (v24.2.3)

    Testing exporting, seems export sizes off by a few thousandths.. with or without bleed... Usually off .003 oversize on the width

    1 vote
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  11. WHEN CREATING NEW DOCUMENT IN 24.2, TWO ARTBOARDS ARE CREATED

    Creating new document. Two artboards appear, even though I only requested one. I also now have "video safe areas" showing in default and can't get them to not show upon setting up new document.

    1 vote
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  12. Blank pop-up window appears after opening an .ai file

    Currently running:
    macOS Catalina v. 10.15.6
    iMac 27"
    3.2 GHz Quad-Core Intel Core i5
    32 GB 1600 MHz DDR3 Memory
    NVIDIA GeForce GT 755M 1GB Graphics card

    Everytime I open an .ai file a blank dialog box appears with nothing on it except for the close/minimize buttons on the top left. I'm able to close the box out and view my work but this happens every time I open a file. Also attached a screen shot as well as spindump of Adobe Illustrator.

    1 vote
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  13. Freezing when selecting multiple artboards

    Windows 10 Ver.2004 (build 19041.421)
    Illustrator Ver 24.2.1


    1. Make multiple artboards

    2. Select two artboards

    This operation freezes the operation of Illustrator.

    This problem does not occur in Ver.23.1 and 22.1.

    1 vote
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  14. Smart Guides buggy at artboard corners

    When resizing snapping shapes or objects, Illustrator smart guides alert user that object is being snapped to corner or intersect, however it isn't actually, and it's not until you zoom right in that you realise it hasn't.

    Snap to Pixel is turned off. Smart Guides are turned on.
    There is no 'anchor' at that location other than the Artboard Edge.

    1 vote
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  15. Guides and Alignment

    While guides have been placed in artboard objects will no longer align to artboard rather they extend far beyond the current artboard.

    At the moment the only solution I've found to work is clearing the guides.

    Thanks!

    1 vote
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  16. Trim marks do not scale

    In latest versin of illustrator canvas is increased, but trim marks got issues when making sizes over 5x5m. when making file with multiple atrboards that exceeds 5x5m trim marks scale to 10x size, just like they would if you made the file 1:10

    1 vote
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  17. Workspaces not working

    So, when i downloaded AI for the first time with under v24.2.1, i opened AI and then when i want to opened file or made a new project ... the landing page is still there while the file opened, how to fix this problem?

    1 vote
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  18. Can't create artboard from rectangle - Illustrator 24.2

    That's all. It says that it can't create artoboards from rotated rectangles or masks. It's a freshly created rectangle.

    This version of AI seems to be very buggy.

    1 vote
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  19. black screen bug

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.

    1 vote
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  20. Artboard Missing

    When I open the saved file, I find my artboards missing. The weird part is it saves my work. So every time I open the file I have to create new artboards for the layout I had done.
    Attached Adobe Files consists of 2 layouts:
    Page 1: Original Layout
    Page 2: When I re-open the file. I find all the artboards missing except for a default artboard.

    Very frustrating to recreate the artboards every time.

    Thanks
    Regards

    Mahesh Sutar

    1 vote
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