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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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341 results found

  1. Align Not Working

    Found the solution to the problem.
    Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.

    2 votes

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  2. Applying a new graphic style duplicates paths into hidden groups

    This is a severe bug that ruins SVG export by creating multiple copies of the same paths after switching graphic styles.

    I believe something caused a created graphic style that should have only had a simple fill to create copies of the path when applied to paths.

    2 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  3. Minor layer color bug

    If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.

    2 votes

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  4. Illustrator | Free Template Download Error

    1-Adobe Illustrator CC 2018
    2-Trying to download free template from print tab
    3-I expected the template to download like all the other templates I have downloaded
    4-I got an error message
    5-This is a screenshot of my error message

    Thank you.

    2 votes

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  5. Artboard Custom Resize Bug

    Illustrator V22.0.1
    2 problems

    1. When manually updating artboard dimensions, the artboard itself no longer previews your changes, you have to click "Update while dragging" to see the size before closing the window.

    2. Artboard dimensions sometimes automatically revert back to previous values, if the new values are close in number. For example changing 423mm to 420mm, the value in the box would revert back to 423mm immediately.

    No specific files, this happens in general.

    Many thanks,

    Meg

    2 votes

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  6. Zero X and Y coordinates don’t match the artboard

    when making a file exact art size. Trying to snap to my
    X=0
    Y=0

    the Transform pallet says i'm at 0 & 0 but clearly i am not and once i click off everything then re-select everything again i can make it 0&0. I am in a pre-press production setting and this slows down my whole process. Also the Align to Artboard selection is a huge problem.

    2 votes

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  7. Empty artboard name which changes itself when artboard is resized

    I have a simple template for business card, made long ago, with a single artboard inside.
    Today I created new document based on this template and AI22 has shown this single artboard with no name (which was never touched in template and always was default 'Artboard 1'). It displays as 'Artboard 1' in Artboards paleette, but tag is missing.
    Next, when I add height to this artboard in Control panel, it got renamed to 'Artboard 2', both in tag and palette.
    If I undo this and make change again, it got 'Artboard 3' and so on.
    I expect this artboard…

    2 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  8. Incorrect file sizes

    Importing work into After Effects adds 6 pixels to the file size — very generous. This software keeps on giving.

    2 votes

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  9. Can't create new artwork

    new button and menu item just start dialog box so can't create any new artwork from scatch

    2 votes

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  10. Artwork moves separately from its artboard when Undo is called

    when you move an artboard and have 'move artwork with artboard' checked in the properties panel (and in preferences) everything works going from point A to B. Unfortunately when you want to undo your work and use the key command 'command z' the artboard moves back to its' original location but the artwork does NOT. you have to use 'command z' several more times for the artwork to reposition itself to its original position. This makes no sense. why are 2 items that were moved at the same time in one pass not reposition themselves (back to pt. A) in…

    1 vote

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  11. Multiple renames of the work area cannot be sequenced

    Multiple renames of the work area cannot be sequenced
    For example: A-1, A-2...and so on
    The version before the update can be done.

    1 vote

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  12. アートボードの名前変更

    アートボードの名前変更の際、入力状態でショートカットキーによる言語の変更ができない。
    メジャーアップデート以前はできていました。

    1 vote

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  13. Multiple Artboards only saving as main file name

    When exporting multiple artboards, they are not saving as individual artboard names but rather, trying to save as the main file name.

    Mac Ventura 13.5.1
    Illustrator Desktop Version 27.8.1

    1 vote

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  14. Artboards are deleted after I close the program

    I was working on a project with multiple artboards. I closed and reopened the program and all the artboards except the second one were deleted and the second artboard became "Artboard 1".
    I tried it multiple times and this happens everytime.

    I'm on windows and version 27.9

    1 vote

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  15. Share for Review doesn't push the comments into Illustrator

    In Illustrator 27.5 I don't get any comments. They are on the website. They don't get synched with Illustrator. Synching is turned on. I have rebooted and reset the preferences.

    1 vote

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  16. ARTBOARDS

    Currently there are massive slowdowns when adding artboards. Once I get above twenty, even if there are only simple vector graphics are text it get extremely slow. Please fix, thanks.

    1 vote

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  17. export as artboard does not work

    when i open illustrator and do my work lets say like 8 artboards and i want to save them one by one different pdf files when i do save as and say only artboard number 1 it does not save only 1 it saves whole other artboards with it too i notice that only because it consumes too much space and i can only see the other hidden artboards if i open the saved pdf with illustrator only

    i'll Leave a example file for the issue in down below

    1 vote

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  18. Multiple Artboards X and Y axis not resetting

    This is a new issue: normally the X and Y axis reset when you click on an alternate artboard but recently, it's maintain the X and Y of the first artboard. My sample is a 4"x4", 4-artboard layout, and the shape is on artboard 2, horizontal to artboard 1.

    1 vote

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  19. Guides cannot be moved or deleted

    MacOS Monterey 12.6; Illustrator CC, most recent version. Guides, wether old or newly created, are permanent and unmovable. They cannot be moved or deleted. Unlock All has no effect.

    1 vote

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  20. Trouble Opening a Document

    I press on my documents to edit and it won't open up. I don't know why.

    1 vote

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