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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

    1 vote
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  2. Extreme long open of 2017 illustrator seem to stop on perspective plug-in

    Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

    3 votes
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  3. Can't open any files.

    Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.

    1 vote
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  4. Recent Files Browser Window: Selection state highlights and selects item in row below

    (Same issue as another bug, but adding additional and differing details here:)

    This has happened multiple times, consistently. It isn't a one-off incident.

    Adobe Illustrator CC 23.0.1 / macOS Mojave 10.14.2

    Step 1: Open Illustrator from desktop icon.
    Step 2: Click on a recent file from displayed recent file option thumbnails.

    Expected result: Selected file opens.

    Actual result: The file directly below the one clicked opens (one row down) i.e. selection offset.

    On launch from closed, the cursor selects the file one row below the thumbnail of intended file within the grid, with the hover-highlight activated on this incorrect file.…

    1 vote
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  5. Stop update popup

    Whenever I open CC 2018 I get a big popup in the right corner with "update now" etc. No way to turn it off immediately. I have updated! I am using the older version for a reason. It happens every time I open 2018 now.

    3 votes
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  6. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

    I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

    I have uninstalled and reinstalled three times and the same happens every time? Please help!

    3 votes
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  7. my illustrator won't start after updated 2018

    I just recently updated the new version, and it got stuck on the start-up. what should I do?

    2 votes
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  8. Can't open files from Microsoft Outlook or any other outside source!

    Can't open a file by double clicking on it from an attachment in an email or from explorer or from my desktop etc! Only way round it is to do File > Open when Illustrator which is a reeeeeally slow way of working when you're dealing with multiple files! Pleeeeeeeeeeease fix this :)

    1 vote
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  9. intro page won't disappear

    Opening Illustrator 2019, I see the intro page with my recent work. I click to open it, and it seems to "think" the document is open - I can see my un-embedded layers panel full - but the intro page won't disappear. I can't close it, the arrow next to the AI icon won't collapse it, and I can't work without quitting the app and trying to reopen again. Does the same thing whether I open from the Finder or from the Intro page. MacPro 2012 (5,1) upgraded CPU and GPU (NVIDIA GeForce GTX 980 - flashed). I realize it's…

    2 votes
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  10. Illustrator crashing wheen trying to open any document

    illustrator crashes as soon as i open it, I resently uppdated windows to 1809 and i have the latest illustrator updates. I tried diffrent ways to uninstall and remove both CC and illustrator with CC-cleaner and by following instructions on how to delete illustrator completly and reinstalling it again with no diffrence in result (still crashing). I cant say that my computer is the latest or the strongest but it worked for the first week then suddenly it started crashing.

    I have a lenovo laptop with an 6:th gen i5, 8gb ram, ssd-storage and integrated graphics.

    2 votes
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  11. Illustrator keeps crashing when opening files or when creating a new file.

    Like the title says, Illustrator crashes no matter what I do when opening files or when creating a new file. Nothing seems to fix it, a fresh install did nothing as well. Any ideas? got important projects I need to work on =_=.

    1 vote
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  12. OPEN WITH default app

    Since the new update 23.0.1 it is not more possible to start a file default with illustrator.

    i tried several times installing and unistalling illustrator different versions.
    the problem persist.

    after 7 installations of new and old versions, removing all files from regirtry i

    Now i installed both, CC2019 and CC2018, and the same, it is not possible to change starts only default with cc2018.
    (or other apps) but never with CC2019

    i can start only illustarator 2019 with "open with" on this one time way works.

    asus gt752v

    Windows 10 see attached screnshot.

    1 vote
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  13. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1


    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1
      2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder
      2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever.
      2.2.1 Tried opening ai files (any of them I have) directly- same issue
      2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue
      2.2.3 New files never show up in recent files on…
    1 vote
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  14. Hidden dialogue/tip box behind application. Can't close or click anywhere in Illustrator. Just a beep

    Within a few seconds of opening a document in CC 2018, a hidden dialogue box pops up behind the application, blocking any ability to click on options in the app until that box is closed. Problem is the box is hidden and nowhere to be found so all you hear is a beep each time you try to press anything. Force quit is the only option and this means not a single bit of work can get done. On Mac OS High Sierra 10.13.3

    Very frustrating

    3 votes
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  15. Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.

    When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.

    My fix for now is to revert back to…

    1 vote
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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  16. 1 vote
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  17. Illustrator crashes as one file opens.

    Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
    This is pretty much a disaster for me.
    I've tried restarting, and closing all other programs. AI still crashes in the same way.
    AI 2019 Mac 10.14.1

    1 vote
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  18. TorqExtension.aip error

    When opening Illustrator CC, I get this error on launch:

    "The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."

    This is followed by an error:

    "Error loading plugins.
    TorqExtension.aip"

    Please advise how to resolve these errors..

    6 votes
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  19. crash while opening file

    crash when opening a file.

    1 vote
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  20. New document few options

    When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.

    2 votes
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