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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Create new doesn't work

    when I try and create a new document nothing happens. I can open up templates but can't create new stuff.

    3 votes
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  2. Illustrator 2018 Version 22.1 Opening multiple-page PDF - Artboard Issue

    > Opened multiple-paged PDF file to show all pages as artboards
    > Saved file as PDF after editing (another name)
    > Opened said PDF file and all pages as artboards show up as default

    I'm not able to choose if I want to work with a single page on this PDF anymore?

    2 votes
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  3. Startup performance

    Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.

    Thoughts anyone?

    By comparison PS is ready to go in 7sec.

    Standard install CC 2018 / Il 22 on MacOS 10.13.1

    3 votes
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    1 comment  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

    Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. Illustrator will not start. Adobe Illustrator quit unexpectedly during the previous launch....Run Diagnostics or Launch Ilustrator

    Illustrator was working fine for the last year on this computer and yesterday decided it did not want to start anymore. All other adobe products open just fine, except illustrator. I've been searching for the last hour for answers and nothing. What gives adobe.

    I've tried uninstalling and reinstalling, adobe cc cleaner, deleted prefs, and still keeps crashing.

    Here's what happens:
    1. Click on launch Illustor from Creative Cloud app. The Creative cloud app blinks for a second as if its trying to open illustrator but nothing.
    2. Click on Launch again. Popup - Adobe Illustrator quit unexpectedly....Click Run Diagnostics…

    3 votes
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  5. Opening AI and PS at the same time seems to destroy AI

    Opening AI and PS at the same time seems to destroy AI.

    1 vote
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  6. 2 votes
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  7. Running Illustrator on Mac Os High Sierra 10.13.1 failed

    Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
    Uppercase for errors on Illustrator and chrome

    1 vote
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  8. Illustrator hangs when opening a file or creating a new one

    Windows 7 Professional with all the latest updates.

    I tried the following Illustrator Versions:

    V 23.0 and V 22.1

    Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

    I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…

    3 votes
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  9. Can No Longer Open PDF's directly to ILLUSTRATOR

    I just updated to Illustrator 2019 and I can no longer open a PDF into it from Bridge. Even if they were created in Illustrator. Some will open, but I have to close any other projects within Illustrator for them to open at all.

    1 vote
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  10. Opening File with Missing Fonts Crashes because of Missing Fonts Dialog

    When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash

    1 vote
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  11. 1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous


    1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi

    1 vote
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  12. 1 vote
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  13. Illustrator 22.1 hangs on start; reinstall only fix I can find

    I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…

    1 vote
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  14. Illustrator freezes on exit

    Illustrator dow not properly exit. It freezes when closing the app. Im using latest version of Illustrator CC 2018, latest Windows 10 Pro 64 Bit, and latest plugins by Astute Graphics.

    4 votes
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  15. Missing Layers

    Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help

    1 vote
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  16. Illustrator 'unexpected' quitting

    Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.

    Process: Adobe Illustrator [5601]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [5601]
    User ID: 502

    Date/Time: 2018-05-10 12:17:12.115 +0530
    OS Version: Mac OS X 10.11.6 (15G1004)
    Report Version: 11
    Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1

    Time Awake Since Boot: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS…

    1 vote
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  17. crashing, will not open at all

    Cannot get illustrator to open. Latest version.

    Crash report attached

    2 votes
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    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    I do have one suggestion – please reset preferences and try again. Found the following in your crash report.

    terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
    abort() called

  18. I cannot open my illustrator almost nine months,and I tried every suggestions,I need refund.

    I cannot open my illustrator almost nine months,and I tried every suggestions,I need refund.

    1 vote
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  19. New document causes crash

    When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.

    5 votes
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  20. The software is glitching and refusing to open certain Illustrator files.

    I have to quit and open the software multiple times before I can get one file to open in this latest update.

    1 vote
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