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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. High Sierra disables Illustrator

    Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

    3 votes
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  2. AI CC 2018 cannot launch

    Hello,

    When I want to start illustrator, a first error message appears: (aip.png on attachment)

    After clicking on "next",
    a second message appears twice and then asks me to send an error report to Adobe. (impossible ai.png on attachment)

    I managed to run AI CC 2018 in safe mode but it lacks a lot of things like the toolbar. what should I do?

    2 votes
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  3. Installation Failure

    When I downloaded Adobe on my Asus Computer, it will load Illustrator and then after a small time period. I will receive the message saying that there was an installation failure. It will also say something such as "Error Code P204".

    1 vote
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  4. CS 3 begins launching, but never posts menu bar in High Sierra

    Having gone through the download process on the assumption that the license was the problem, I find that the newly installed AI CS3 still has the symptom it had before. That is it seems to start, but never displays the menu bar. I can also start it by double-clicking a .ai file. The graphic displays, but no menu bar or other windows.

    1 vote
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  5. separator preview

    everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in

    1 vote
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  6. Error message while launching Illustrator CC 2018

    This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
    "This process can't be completed, because an unknown message has occurred. [CANT]"
    I have to work with the 2017 version.

    1 vote
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  7. Illustrator opening as trial and not recognizing current subscription

    when opening illustrator from CC app manager or directly from start menu,
    illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks

    1 vote
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  8. Illustrator freezes all the time

    I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.

    2 votes
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  9. Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra

    I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.

    Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.

    Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.

    6 votes
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  10. "CANT" ERROR

    Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.

    Tried uninstalling and reinstalling but there is no improvement.

    3 votes
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  11. Illustrator 22.0.1 not opening in High Sierra

    I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:

    1 vote
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    you may try resetting preference once to see it helps.

    If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  12. Optimize Illustrator

    I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.

    I could turn off the notification, but I'd rather get important Adobe update news.

    Can the message be automatically deactivated if we've already optimized?

    1 vote
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    Ideally, you should get this message only once and not always. Which version of Illustrator are you using?

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. AIGPUSniffer quit unexpectedly.

    Adobe Illustrator CC 2018

    When trying to open Ai files through Bridge, I get this error:

    'AIGPUSniffer quit unexpectedly.'

    and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.

    2 votes
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  14. Error

    Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:

    1 vote
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    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  15. AI 18 won't launch

    I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.

    1 vote
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  16. Error on Launch: "There is no disk in the drive" -

    I figured out that I only get this error when my USB3 memory card reader is connected to my computer, but it is ridiculous. I have to click cancel 30+ times in rapid succession and then Illustrator will launch, but I can't find ANYWHERE in Illustrator that is referencing my E:/ drive - HELP!

    1 vote
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  17. Kimbo

    Illustrator CC2018 is Launching in Safe mode because of a plugin called Kimbo.aip Do not know how to reinstall and it looks like the plugin is only available for CC2017

    1 vote
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    Declined  ·  Ashutosh Chaturvedi responded

    Please contact plugin developer for an updated plugin. I checked their website they already have a CC 2018 compatible available for sale.

  18. Illustrator keeps opening its self, even after I close it/force quit it.

    I used it to open a PNG file accidentally, and tried to force quit it immediately. but it just kept opening its self, even after I let it load fully, and then quit it.

    1 vote
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  19. Dialog Box Behind App - Force Quit


    1. 21.1.0 (macOS sierra v10.12.6 (16G29))


    2. This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops…

    1 vote
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  20. Failure to Launch on OS X 10.12 (Sierra)

    Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

    Process: Adobe Illustrator [14804]
    Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 21.1.0 (21.1.0)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [14804]
    User ID: 501

    Date/Time: 2017-10-05 01:51:31.953 -0700
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

    Time Awake Since Boot: 680000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0…

    1 vote
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