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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Unknown Error [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    1 vote
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  2. [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    1 vote
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  3. Freeze and Crash on every save and Opening issues

    Launches in a window too small to open and freezes and crash when trying to export or save

    2 votes
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  4. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote
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  5. Intro screen icons are not aligned


    1. The latest version of Illustrator

    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned.
      Should be aligned I guess.
      With a new update 2020 still the same issue.

    1 vote
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  6. Intro screen icons are not aligned


    1. The latest version of Illustrator

    2. On MacBook Pro 15" icons on launch/intro screen icons that belong to the sizes are not aligned.
      Should be aligned I guess.
      With a new update 2020 still the same issue.

    1 vote
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  7. 2 votes
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  8. New document in Illustrator 24.1.2 is blank. Can't open a new doc.

    I tried to open a new doc in Illustrator and get a blank window! Have tried different ways to restore but to no avail.

    3 votes
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  9. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    2 votes
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  10. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    2 votes
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  11. Illustrator doesn't wokt

    Hello,


    1. i7, 16gb ram, windows 10.

    2. when i open illustrator this happens.
      it doesn't work. I tried reinstalling. Still no succes.

    please help

    1 vote
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  12. When I open Illustrator files the screen is filled with black and grey lines.

    I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.

    Windows 10 Pro - Illustrator 24.1.2

    I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.

    I expected to resume working on my project.

    The screen was filled with black grey and white lines and I couldn't find any…

    3 votes
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  13. no preview of current work

    the preview or where you work does not show rather it simply shows the previous page and does not change

    1 vote
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  14. new project presets not appearing

    I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.

    4 votes
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  15. SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909

    The File New/Open screen does not work.
    When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.

    Can not create NEW file.

    3 votes
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  16. 2 votes
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  17. ALL BLACK SCREEN I CANNOT EVEN CREATE A NEW WINDOW OR OPEN MY AI FILES....

    Like we pay you for a service get it together y'all always have some issues... and we know youre sitting at home like the rest of us! I have assignments due. I even uninstalled and re-downloaded youre wasting my VALUABLE time

    Photo attached is my lunch screen and nothing happens when I use the 'File' dropbox and push 'NEW' but a black screen

    3 votes
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  18. In Legacy "File New" Interface can't change Name from Untitled-1

    On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".

    1 vote
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  19. The operation cannot complete because of an unknown error. [>MIT]

    I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA

    2 votes
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  20. Unit preference reverts to points on launching

    24.0.2 Unit preference reverts to from inches to points on launching. Must be reset every time.

    3 votes
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