Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
51 results found
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Takes about 15 minutes to open/unfreeze
Since the last update 22.1 it takes about 15 minutes to open...
I get a white frozen screen for an average of 15 minutes with just the contour of the app...and than it open nomally.My system:
Windows 10 Pro
Illustrator CCHopefully you can help
6 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
crash while opening file
crash when opening a file.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 22.1 hangs on start; reinstall only fix I can find
I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Missing Layers
Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 'unexpected' quitting
Adobe Illustrator CC 2017 quit unexpectedly while launching or working in between very often for many iMacs. Please help me to resolve this.
Process: Adobe Illustrator [5601]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 21.1.0 (21.1.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [5601]
User ID: 502Date/Time: 2018-05-10 12:17:12.115 +0530
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 182E4988-079E-C019-6A39-BE753A9A45A1Time Awake Since Boot: 19000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS…2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
crashing, will not open at all
Cannot get illustrator to open. Latest version.
Crash report attached
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
I do have one suggestion – please reset preferences and try again. Found the following in your crash report.
terminating with uncaught exception of type dvacore::filesupport::eof_error: Error reading past end of file: ‘/Users/bradharris/Library/Preferences/Adobe Illustrator 22 Settings/en_US/WSMgrCfg/WSMgrCfg’
abort() called -
New document causes crash
When starting a new document, the first thing that Illustrator does is crash. Doesn't matter what the size of the document is.
7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this issue at our side. If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
With Best Regards,
Raghuveer Singh
Illustrator Team -
separator preview
everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Startup performance
Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.
Thoughts anyone?
By comparison PS is ready to go in 7sec.
Standard install CC 2018 / Il 22 on MacOS 10.13.1
7 votesOur typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error message while launching Illustrator CC 2018
This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
"This process can't be completed, because an unknown message has occurred. [CANT]"
I have to work with the 2017 version.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator opening as trial and not recognizing current subscription
when opening illustrator from CC app manager or directly from start menu,
illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Running Illustrator on Mac Os High Sierra 10.13.1 failed
Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
Uppercase for errors on Illustrator and chrome1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator freezes all the time
I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 22.0.1 not opening in High Sierra
I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:
1 voteyou may try resetting preference once to see it helps.
If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Optimize Illustrator
I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.
I could turn off the notification, but I'd rather get important Adobe update news.
Can the message be automatically deactivated if we've already optimized?
1 voteIdeally, you should get this message only once and not always. Which version of Illustrator are you using?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error loading plugins. TorqExtension.aip
I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error
Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AIGPUSniffer quit unexpectedly.
Adobe Illustrator CC 2018
When trying to open Ai files through Bridge, I get this error:
'AIGPUSniffer quit unexpectedly.'
and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AI 18 won't launch
I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
"CANT" ERROR
Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.
Tried uninstalling and reinstalling but there is no improvement.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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