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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. v23.0.6 Freezing when opening file

    Frequently Illustrator has been freezing when attempting to open recently created Illustrator files. These files can be created or modified from any recent version of Illustrator (versions for 2018 and 2019), but only seem to freeze when opened with Illustrator v23.0.6. The files seemingly will open just fine on v23.0.4 or below (I did not test every version, but I can verify that v23.0.4 works and checked on 2 versions of v22.xx.xx). The freezing occurs irregardless of the computer's operating system (Windows or Mac). It doesn't freeze on all files—but I don't know what variables are causing it. The files…

    1 vote
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  2. Sign In / Sign Out -- Account info not saved

    Every time I turn off my computer and restart computer, I am somehow signed out of CC. So, every time I launch any program, in CC, I am asked to sign into my account every time. It will not remember me. This is very annoying.

    1 vote
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  3. crash after windows update

    Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

    2 votes
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    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. Static screen

    Can you fix the new update of adobe illistrator? I can't use it. Every time I try to create a new file it shows the lines of something similar to a static screen and I'm not able to use it for anything. I really need to be able to use this program for college.

    2 votes
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  5. can't open file properly

    v23.03

    I can't open some file It hangs on interface background, it shows all layer of my file on my layer tab but I can't see any of my illus, I try to switch on-off the eye in front of the layer and it can't help.
    So, I downgrade to v23.02 and all the problem are gone and I think you should fix it before this bug goes with the future version.

    1 vote
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  6. File open error message

    This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.

    1 vote
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  7. Latest version of ILLUSTRATOR will not open How do I download previous version

    I can't get latest version of Illustrator 2019 to open up and function. I keep getting this) There is not enough memory to ... appearance of an object. . I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it? Mac OS Mojave iMac---Processor…

    1 vote
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  8. Illustrator CC v23.0.1 STILL not showing files that were opened by launching program

    This has been an issue that I've experienced for well over a year now and was reported to have been fixed with version 23.0.1, but I updated to that version several months ago and am still to this day experiencing this issue. If you don't already have Illustrator open and launch the program by double-clicking an AI file (or choosing "Edit in Adobe Illustrator" when right-clicking on a link in InDesign), the document in question does not appear to be open and additional attempts to open said file result in either nothing or a dialog box telling you the file…

    2 votes
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  9. Illustrator crashes (hangs) when creating a new file on second monitor

    When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.

    If I try to do the exact same operation on my main monitor, it works as expected.

    Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.

    Illustrator 23.0.3
    Windows 10 Pro (1903)
    i9-9900X
    RTX 2070 (430.86)
    64 GB RAM
    2x HP Z27 UHD Monitors (connected via DisplayPort)

    1 vote
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  10. unable to set maximum number of files to be opened

    unable to set maximum number of files to be opened
    yosmete 10.10.5 - adobe illustrator

    1 vote
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  11. Illustrator CC 2019 (v23.0.3) will not open files and immediately crashes when trying to do so.

    I've been trying to work on both .ai and .eps files in Illustrator but it won't open them. It just crashes immediately when trying to do so. Is this a common occurrence with this version? Is there a new update coming soon?

    This is an issue that is hindering work severely. I would appreciate anyone's insight on this.

    I'm running...

    Illustrator CC 2019 (v23.0.3)

    Windows 10 Pro
    i7-6850k @ 3.60GHz
    32GB RAM
    GTX 1080 - Driver v418.91

    Thanks

    2 votes
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  12. New document selection goes completely black

    When I select new document icon. The new document pop opens up but its fully blac.

    4 votes
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  13. Can't open a second illustrator file by double clicking

    If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.

    it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.

    1 vote
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  14. Double-click open ai file results in error but dragging in works

    When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."

    However when I drag and drop the file into Illustrator it opens no problem.

    This error started happening in the last few days.

    Please advise.

    1 vote
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  15. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image


    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x

    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)

    3. The expected result is that the file will open as normal.

    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in…

    7 votes
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  16. Opening and previewing files

    After launch, Illustrator appears to mix documents/archives. For instance, I have an .ai and a .jpg file. Each one's preview appears switched. When opened, both show the same object.

    Illustrator also shows an erros doing undo, often skipping several steps and reseting the document close to its previously saved/original version.

    Illustrator version: 23.0.3
    OS: Mac OS Mojave 10.14.4

    2 votes
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  17. 1 vote
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  18. .ai Files Auto-opening in After Effects

    Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.

    1 vote
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  19. Illustrator won't open

    1) OSX 10.4.3
    2) Illustrator 23.0.2
    3) Open application
    4) Bounces twice in dock, then dies with no error.

    Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.

    Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.

    1 vote
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  20. On windows, illustrator freeze when launching the app.

    When launching the app or opening a file the application freeze all my computer, I can’t move the mouse or use keyboard.
    I’m running Windows 10 and did nothing peculiar, it was working just fine few days ago.

    2 votes
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