236 results found

1. Illustrator file showing "text import file" tab

   when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
   even though the file size is 1MB, but when opened it doesn't show anything

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2. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

   Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

   I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have an iMac running Big Sur with Illustrator v24.3 and have a Macbook Pro running Catalina with Illustrator v25.0. So far I don't have any problems running v25.0 on the Macbook Pro under Catalina. In addition, I am running Extensis Suitcase Fusion v21.2.1 on both machines under both operating systems. I have been in contact with them as they are hoping to release a version that is supported on Big Sur. But when Illustrator v25.0 on Big Sur just bombed on its own, just like everyone else here (about the same time) I was able to somehow get it to load up into Safe Mode (don't ask me how I did it because like everyone else, I have seen Illustrator just sit there on the load screen regardless of it trying to initialize or do one of its many Diagnostic tests). But I was only able to get it to open in Safe Mode a couple of times. When it did, Illustrator identified that it had a problem with the Suitcase Fusion plug-in. I have since disabled the plug-in just for Illustrator through Suitcase Fusion and still, Illustrator will not load, even to a diagnostic state. But Adobe needs to understand that the simultaneous moment that multiple users experienced an abrupt shutdown of Illustrator and it not loading with the acceptable wait time, that there is something much more than "old residual files" present. There shouldn't be any reason that an Adobe employee needs to be inside monkeying around user's machines. Just like when the Create Suite was the latest product line before CC, it needs to provide a Tool Cleaner program to rid of all these "old" files for us now. Or during the large push of CC 2021, the installer should remove all instances of CC 2019 and CC 2020. (I just looked in my Applications Folder and found those folders for those previous releases. I removed them.) Please find a fix ASAP for us that have moved to Big Sur and want to run the latest version of Illustrator beyond v25.0.

   I just tested the process of editing an AI file in Illustrator v25.0 and then opening it up in Illustrator v24.3. There doesn't seem to be any issues with the file opening with a legacy program. I edited the file on my Macbook Pro running Catalina and Illustrator v25.0 and then opened the file on my iMac running Big Sur and Illustrator v24.3. In addition, I have re-installed the Suitcase Fusion plug-in for Illustrator v24.3 and have no issues so far even though the iMac is on Big Sur.

   Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

   I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have… more

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3. Big Sur

   Updated Big Sur and Illustrator about the same time one of them is no letting Illustrator open at all, entire day lost

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4. illustrator 2021 stuck on initializing on mac

   illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

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   Completed (Comments Open)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   This bug has been fixed in 25.1 version.
   Please use the updated build.

   Regards,
   Illustrator Team

5. V25 won’t launch

   Won’t launch. Crashes during initialization. V24 works fine.

   5 votes

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6. コピー＆ペーストできない

   「別名で保存」を新規フォルダの中にするとき、ファイル名をコピーし、「新規フォルダ」を選択。
   その「新規フォルダ」の名称として先にコピーしたファイル名をペーストすることができない。（もちろん拡張子は抜いてです）

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7. AI v25 causes error message at launch of Illustrator

   AI update is causes an error on launch. message box can be dismissed and program continues, but it should not happen. Rebooted machine, but it continues to happen, can I go back to AI 2020?

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8. Software does'nt work

   Dear Adobe Creative Cloud helper,
   I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
   I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
   Please Help me.

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9. Suddenly I can't seem to open or create new files in Illustrator.

   when I tried to launch and run my ai files and trying to create new files, the application will just hang and nothing happens. I've uninstalled and re-install but the problem is still the same. It was still working fine 2 days ago. I need a solution fast because I have deadlines to meet!

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10. Opens to a blank screen

    Opens to a blank screen

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    3 votes

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11. Literally Everytime I open it it shows a grey screen after the Adobe Startup.

    Im using AI and Photoshop 2020 and I cant open it at all. Though it shows no problem when I open a file. Its just I cant make new files, it doesnt work. My university work i have been postponed for 2 weeks because of this. Please help.

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12. Illustrator 24.3 crahes when recently created files, with placed objects, are attempted to be opened. Older and simpler files are fine
    3 votes

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13. This operation cannot complete because of an unknown error [CANT]

    "This operation cannot complete because of an unknown error [CANT] ." - Error pops-up and I can't even open a new document.

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14. Illustrator Crash all the Time

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [2530

    Not even the Diagnostic can be done.

    I cant open My Adobe Illustrator.

    Process: Adobe Illustrator [2530]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: Adobe Illustrator
    Version: 24.2.1 (24.2.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [2530]
    User ID: 501

    Date/Time: 2020-07-31 10:42:31.074 -0700
    OS Version: Mac OS X 10.15.6 (19G73)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y908)

    Time Awake Since Boot: 2400 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000000000a0
    Exception Note: EXCCORPSENOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code… more

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15. When opening, keeps opening tabs and keeps looping

    This keeps happening, even after re-installing. I cannot use illustrator at all.

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16. Version 24.2.1 Crashes at Launch

    I am working on a MacBook and updated to version 24.2.1. It functioned for several days and now crashes at launch. I uninstalled the application and re-installed it, but get the same result. I keep version 23.1.1 on my computer, and it works, but of course I can not open any version 24.2.1 files.

    Mac OS Mojave, 10.14.6 (18G3020), MacBook Pro (15-inch, 2017), 3.1 GHz Intel Core i7, 16 GB 2133 MHz LPDDR3

    2 votes

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17. ai crash on AIToolBoxUI.aip
    1 vote

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18. Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application

    Illustrator 24.2 and 24.2.1
    Windows 10 Home

    I've been getting the following error since version 24.2 but was still able to open and do work.

       The operation cannot complete because of an unknown error. [CANT]
    

    Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:

    -Restarting my machine multiple times.
    -Uninstalling and reinstalling Illustrator with options
    -Uninstalling and reinstalling Illustrator with remove options
    -Going back to an earlier version
    -Allowing the diagnostic tool to run (apparently this option is available in the latest version). But after it ran through 3 or 4 initializations, it crashed as well and now I no longer even get that option.
    -Removed all the old versions in my user profile [user]/AppData/Roaming/Adobe
    -Removed old versions in the Program files Program Files/Adobe/
    -I ran the Adobe Cleaner Tool [just on Illustrator]
    -Uninstalled and reinstalled Adobe CC Cloud Desktop Version
    -I tried to start Illustrator in Win. Safe mode, still crashed.
    -I finally did a system restore that backed it up to version 24.1.3 and am still getting the error message.

    I have spent the last two full days trying to fix this and am at my wits end. I am about to completely uninstall Adobe CC Desktop again using the Adobe Cleaner Tool and start from scratch because I'm already behind on work and have to get something running ASAP.

    Has anyone else had this problem and were you able to fix it?

    Illustrator 24.2 and 24.2.1
    Windows 10 Home

    I've been getting the following error since version 24.2 but was still able to open and do work.

       The operation cannot complete because of an unknown error. [CANT]
    

    Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:

    -Restarting my machine multiple times.
    -Uninstalling and reinstalling Illustrator with options
    -Uninstalling and reinstalling Illustrator with remove options
    -Going back to an earlier version
    -Allowing… more

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19. Illustrator crashes when opening AI file contains paths exported from Photoshop

    Creating paths from selection area in Photoshop, exporting paths to AI, and then AI crashes when opening the .ai file with paths. Machine runs Windows 10 with all Adobe Suites updating to latest version.

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20. Have to sign in every time I launch Illustrator

    Every time I launch program, on the same computer, same day, even if only a short time has passed, I have to sign in with Adobe Cloud credentials. I've signed out of the Creative Cloud Desktop app and signed in. Still happens after first launch. Painful.

    1 vote

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