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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Illustrator taking forever to save

    Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.

    help!

    4 votes
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. O Adobe Illustrator está Travando e Fechando sozinho

    O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.

    Por favor ajudar ai!

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adobe Illustrator CC 2019 is not able to generate PDF-compatible files

    No matter what I do (re-save as a AI, EPS, PDF, check/uncheck 'create PDF compatible file', etc...), if I save as a PDF, the PDF will show up saying "This is an Adobe Illustrator File that was saved without PDF content" etc... Is this a version 2019 bug??? What am I doing wrong?

    6 votes
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    7 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Id: -5000, will not let me save any documents

    adobe won't let me save anything. I've had my account for months and I've been a paying customer for the last 3 months or so. I haven't been able to save one file yet
    PLEASE HELP

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. illustrator wont open file windows

    I have searched the support site and user voice with no results.

    When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.


    • There is no freeze or crash

    • Restart of the application did not fix the issue.

    • File>>Open is the only way I can open files

    • This happens to all files whether created with CC 2019 or earlier versions

    Specs:
    Illustrator CC…

    15 votes
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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. "open recent file" is stuck on old files.

    recent files reverts back to the same old files every time I open illustrator.

    5 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. PNG export broken

    I receive an error every time I try to export a PNG from any file. Other export formats work without a problem.

    Working on a Macbook Pro with MacOS Mojave running the latest version of Illustrator (updated this morning).

    3 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't open .dwg files all of a sudden

    Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?

    3 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. artboard

    I am having issues with the alignment of the image on the artboard. It seems the rectangle I used to cover the artboard isn't lining up. I am not sure if this is a problem or I simply don't know how to fix it

    2 votes
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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Save error with embedded PDF (Unknown error occurred)

    Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.

    PS: Why can't I copy content from file info in file Properties? That is just dumb!

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Could not read file because the plug in did not understand this file

    Hi,

    Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.

    I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.

    Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the…

    5 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

  13. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

    3 votes
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to activate fonts because "Not signed in" even though I am signed in!

    I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

    When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

    I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

    When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!…

    5 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cannot place images. Just updated to latest version

    Totally fails to place any image.

    I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

    Macbook Pro mid-2015

    6 votes
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. Artwork won't display on artboard, but in the layers panel, navigator etc.

    AI 23.0.1 / MacOS 10.14.2

    When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
    In the layers panel or the navigator the correct content is displayed.
    Also upon undocking the tab the correct content is displayed.
    Only workaround I found so far is restarting AI.

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Illustrator refuses to become default program when opening .svg files

    Illustrator refuses to become default program when opening .svg files. I've tried "Open with another program" in the "Open with" context menu option. I've tried uninstalling and reinstalling. I've tried installing 2017. I've tried regedit. It just won't take.

    3 votes
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Export for screen distorts rotated images at upscaled resolutions

    Using export for screen with resolution greater than 1x creates nasty shearing on rotated images. See attached file. It looks like there is no interpolation at all. The source file is much larger than the output file, as you can see in the illustrator window, so this should not be an issue.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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