Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Discard white overprint is disabled when background save is enabled


    • version 24.x

    • Windows and macOS

    • background save enabled

    At this time, the operation related to discarding the white overprint is not performed and the settings is invalidated.
    The behavior itself is the same as another bug, but it is not completely fixed 24.1.x.
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39414226-bug-of-saving-in-the-background-of-illustrator-202

    59 votes
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    Under Review  ·  1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    8 votes
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  3. Spacebar not working all the time for hand tool shortcut after 2020 update

    After the 2020 update the spacebar shortcut sometimes works and sometimes doesn't. Restart didn't improve things. The same thing happens with Photoshop as well.

    16 votes
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  4. automatic quitting when clicking the red close button

    When clicking on the RED "Close" button, Illustrator prompts me to either (Save what's on the clipboard" or "Discard". Then automatically quits. EVERY SINGLE TIME. This is NOT right no matter what your tech support peons were told to say.

    6 votes
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  5. SEARCH BAR-Cannot Type in that Field

    After saving a file in Illustrator. I go to File>Open>folder my files are in. NEXT, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.

    Windows 10. PC. Vers. 24.0.1

    3 votes
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  6. Illustrator 24.1 metric precision broken

    So there was a new release Illustrator 24.1 the other day which I installed. Unfortunately, it looks like the engineers messed up and semi-broke the conversion routines from inches or whatever measurement is used internally to the metric units displayed to me as the user.

    What used to be displayed as nice whole numbers or up to a maximum of three decimals, is now never an even number and always displayed with four decimals. Just to take an example, a dimension clearly intended to be precisely 10 mm is now displayed as say 9.9998 mm or 10.0003 mm.

    This is…

    5 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Magnus,

    Thanks.

    I have replied on this thread (https://community.adobe.com/t5/illustrator/illustrator-24-1-metric-precision-broken/td-p/10974120?page=1) too. Posting it here also.

    In 24.1 version, we are now showing four decimal places in transform/new document screen (earlier we used to show three). We did this because we were getting requests from the community (particularly, packaging designers) to increase the decimals so that they can do more precise work. And also, from people who wanted to see their 1/16ths (0.0625) dimensions fully, without Illustrator rounding it off to three decimal places.

    As a result of this, please be assured that the actual dimensions which you had used in prior designs will not get changed. As @hubglobin’s screenshots show (thanks for creating these), the actual size has not changed, only the display has changed. If you had manually set an object’s dimension (or co-ordinate) to, say 5.355mm, you’ll still see this dimension as 5.355mm in 24.1. If…

  7. Mouse right-click Select next Object Below does not work

    When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.

    9 votes
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  8. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    2 votes
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  9. Dashed Line not working

    Using Illustrator CC 2020 V. 24.0.3 on MacOS Mojave 10.14

    The dashed line effect cannot be applied. As soon as I make use of the gap field, I can see a preview but then when I click anywhere the effect just disappears. And when I try to create outlines it just turns into a normal non-dashed line.

    2 votes
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    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dana,

    I tried the same at my end but not able to reproduce the same. Can you please provide some more info regarding this issue:
    1. Are you facing this problem with some specific content or all the path types?
    2. Are you applying stroke properties from stroke panel or control panel?
    3. Will it be possible for you to share the test file?

    Thanks
    Anish

  10. "Double Click To Isolate" preference does not work

    Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
    Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…

    1 vote
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  11. Preview pane no longer displays preview of .ai files v24

    Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.

    4 votes
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  12. Stroke smaller than 1pt creating spikes/anomalies on the curve

    Illustrator 2020 24.0.3
    macOS Catalina 10.15.2

    Need hairline stroke (.003pt) for one of my machines. When I outline Helvetica (Type>Create Outlines), and change the stroke to anything smaller than 1pt, the curves of the font blow out and create spikes. I've been using the same method for several years and this had only just now become an issue.

    Tried other fonts and only seems to happen on curves. If I try to use the file anyway and my machine does not recognize the file as having any data in it.

    2 votes
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  13. Illustrator 2020 (v24.0.2) crashes consistently with "Can't Finish Previewing"

    At a random point, it switches to outline mode, and then a dialog box opens and states, "Cannot finish previewing". Thought this was fixed in previous releases but since updating Ai its happening again.

    3 votes
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  14. paste in place

    paste in place seems to have stopped working properly?

    1 vote
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  15. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes
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  16. White pixel line around shapes

    Ever since Appearance was introduced, my artwork on screen suffers from a white pixel line around shapes. Seems a rendering problem: the line is not actually existing - zooming in does not make it thicker, it's always one pixel. Tried switching GPU off and on. No difference.
    The appearance of the black shape: Fill is black, Stroke is None.

    2 votes
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  17. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  18. embedded images cause longs delays in opening file illustrator 24.0.2

    When opening some files with embedded images, there are very long delays before the file finally opens.

    I have had success when I flatten the embedded image, it then opens fine.

    Dell PC Windows 10

    2 votes
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  19. Illustrator 2020 gradient bug

    I am using Mac Os Catalina 10.15.2 with Illustrator 2020. When I close a file that contains an element with a circular gradient fill applied and re-open the file, the colour gradient disappears and appears black. I have tried saving as ai, eps and pdf. all 3 files still produce a black element on reopening.

    1 vote
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  20. "Double Click To Isolate" preference does not work

    Using the direct selection tool to try and double-click your way to grabbing a grouped object within another group of grouped objects fails. It simply doesn't select any of the other elements. This is a paralysing bug that may well see me dumping my CC subscription and going back to Illustrator CS5 or 6. From what I read, this bug is old so why hasn't Adobe fixed it?
    Attached is the file with the bug. Try double-clicking the green nodes on the chart with the direct selection tool. It should grab all the dots. Then expand out and grab the…

    1 vote
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