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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Dragging Objects with Shift key hold down broken

    After updating to Version 24.2 dragging objects with the Shift Key hold down does not work anymore. Instead of aligning the Object it forces it to stay in place. The same bug appears while doing "Alt-Drag" together with the Shift Key. This is a essential function in Illustrator an I think a lot of people use it every day. I will step back to the last version until this is fixed... Surprisingly this occurs only on one of our two Macs...

    31 votes
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    28 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    49 votes
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    63 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    There is a change in the way rendering is handled in Illustrator Beta build with Metal support. Request everyone who faces this issue to try this Metal build and share us if this issue is reproducible in this build.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

    If you still get a crash during sleep/wake please follow the steps mentioned in https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html to collect the crash reports and share with us.

    Please share the crash logs with us in a Zip file at ShareWithAI@adobe.com please mention the title of this issue as the subject of the mail.

  3. Discard white overprint is disabled when background save is enabled


    • version 24.x

    • Windows and macOS

    • background save enabled

    At this time, the operation related to discarding the white overprint is not performed and the settings is invalidated.
    The behavior itself is the same as another bug, but it is not completely fixed 24.1.x.
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39414226-bug-of-saving-in-the-background-of-illustrator-202

    62 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for the information provided to the Illustrator team.
    We have tried to address this issue in our beta build of 24.1.2 .
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.1.2 Build 1.

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Ankit Goyal
    Illustrator Team

  4. Sizing bug of objects with corner radius

    Create a rectangle 25mm x 25mm.
    Change corner radius to 1mm.
    Rotate the rectangle 45 degrees.
    Try to change the with or height to 25mm in the transform palette.
    You will get weird 24,7714mm, 25,0076mm, 24,9997 sizes.
    Illustrator 24.3 MacOS verion.
    It's a shame that such an expensive graphic program can't handle the basic task of sizing objects.

    2 votes
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    4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Tilde key not working

    My Tilde/Graves accent key is no longer working to transform a pattern within an object. Normally, I can rotate or move around a pattern when I hold it down without moving the object. It hasn't worked since my last update.

    5 votes
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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Groups inside compound paths

    Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

    For me it sounds strange already — why would I want a group inside of a compound path?
    What would I use it for?
    Ai won’t allow me to go isolate this group to edit its components.
    Ai would not show it in the Layers tree —for some reason we can’t expand a compound path to see its children, like we can do with the groups.
    Ai won’t give scripts a way to see these groups inside of compound paths — and this leads to…

    6 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. Copy/Paste not working. Only pasting text

    I'm having an issue of pasting items not just within the same doc but also in other docs.

    I wanted to past a vector with writing in it onto another artboard, but only the text copies over and it doesn't keep the font settings, it goes to default settings. It also doesn't paste in place as requested it pastes off the artboard in a random place.

    What I wanted was to paste in place on another artboard or another doc, retaining all the information of the copied item. It worked perfectly before but I'm not sure why it's changed.

    I'm…

    2 votes
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    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes
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    4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. magically appearing anchor points

    When I join paths, use the pathfinder tools, or shapebuilder options, anchors that I DID NOT create, appear. There is no rhyme or reason to when it will decide to do it. So annoying. Over time this degrades the image when enlarging, shrinking, offsetting paths and a number of other features I don't want to waste my time listing. I don't care what you say about vectors and your program, I've been doing this a long time, it happens. I personally deal with vinyl plotters. Plotters don't like unnecessary or extra anchor points. It can slow down the cut process…

    3 votes
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    4 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. Pixel Preview distorts text at 100 and 50% in CC 2020 (and 2020 beta)

    When Preferences > Display Print Size at 100% Zoom is checked Pixel Preview gives a distorted (and wrong size) preview.
    This does not happen in CC 2019
    Create some text.
    Zoom to 100%
    Turn on Pixel Preview
    Result > the view percentage changes to 126,87%
    Zooming out to 100% or 50% shows very distorted text.
    This does not happen in CC 2019 (see attached image).

    2 votes
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    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  12. Current bugs that are making it nearly impossible to get work done

    As I type this, I'm reinstalling AI for the second time this month. This time without saved prefs. Please, Adobe, make this storied and remarkable piece of software STABLE before you talk about giving us new features. I don't want a new icon, I want not to have to explain to my boss that I didn't get anything done this morning because my industry-standard software didn't work.

    AI 24.2 (June 2020)
    MacBook Pro 16"
    2.6 GHz 6-Core Intel Core i7
    32 GB
    AMD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB
    1 TB internal SSD, with 2…

    6 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. units won't convert for ruler

    I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

    2 votes
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  14. Decimal points added to values - Precision issues

    I am operating on Windows 10 and just updated to Ilustrator 24.3.

    I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…

    3 votes
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  15. "Select same FILL color" glitching - it is randomly changing STROKE color to white

    When I "select same fill color", I have multiple glitches. In one case, this function selects all the same fill color objects as expected, but then if I subsequently adjust their fill color via the cmyk color sliders, it causes all of the objects to suddenly have a white stroke. In another case, it selects items that are NOT all the same fill color. This is wreaking havoc on my workflow... any fixes?

    1 vote
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  16. Rotate tool

    in Illustrator 24.2 the rotate tool often seems to default back to random numbers now instead of to the last used or something that might make sense (eg 90). eg 93.24

    2 votes
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  17. Dashed Line not working

    Using Illustrator CC 2020 V. 24.0.3 on MacOS Mojave 10.14

    The dashed line effect cannot be applied. As soon as I make use of the gap field, I can see a preview but then when I click anywhere the effect just disappears. And when I try to create outlines it just turns into a normal non-dashed line.

    7 votes
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    7 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dana,

    I tried the same at my end but not able to reproduce the same. Can you please provide some more info regarding this issue:
    1. Are you facing this problem with some specific content or all the path types?
    2. Are you applying stroke properties from stroke panel or control panel?
    3. Will it be possible for you to share the test file?

    Thanks
    Anish

  18. Clicking filled clipping path doesn't select it

    I have a rectangle clipping mask around a circle (doesn't really matter). When rectangle has no fill, I click it and nothing gets selected — expected, fine. But when I fill my clipping mask and try to select it by clicking the colored area — it does nothing. It works for everything, except for colored clipped masks :) You have to drag over the edge only. It doesn't matter if you clipping mask is over or under (in this case, btw). I should work.

    8 votes
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  19. Lines form while moving canvas

    Every time I move the canvas down using the hand tool or scrolling up, these weird horizontal lines of color like 1 pixel high drop like some delay previewing or something. It's not easy to explain.

    I don't experience this in any other Adobe program.

    2 votes
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  20. align panels

    macOS Catalina 10.15.5
    illustrator 24.2
    aligning panels with a figure
    align panels to the left
    panels aligned to the right

    4 votes
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